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The service staff are very helpful. I'm very dissatisfied with the sales staff. I was going to buy a M4 from this dealership, their attitude was unprofessional ,lacking of any enthusiasm, I bought my M4 from another dealership who were helpful
My car was washed after the inspection and a trained monkey would have done a better job, consequently I had to take it to be re washed, I did complain . How'ever the work completed by service centre was excellent.
Everything was completed to my satisfaction and the car was returned clean and tidy.
fast.efficient service whilst I waited. Offered refreshment in Southport, which I turned down as I was talking with one of the salesman and did a great job cleaning the car.
Very happy with the level of advice and proposed solution.
efficient, pleasant staff. Service done to time as arranged and explanation given on collection of vehicle. Although my vehicle had not been washed (time constraint) it has been booked in for a complimentary valet soon.
Car was there all day before they looked at it. At 430 they discovered it needed new tyres. Too late to order or for me to go elsewhere.
Everything done as required and as requested.
Service and MOT visit went exactly to plan
Had my break fluid done on my 2014 registration but they put the VIN number of my old car 2012
Very fast service very friendly, Dave the service manager very helpful and got it sorted straight away
the engine warning light came on the day after the service
Polite staff who managed my MOT to my satisfaction.
From the second i entered the dealership i was taken care of and nothing was too much trouble.
Very professional, courteous and efficient as since the beginning of my experience with Halliwell Jones.
Looked after well by staff. Took advantage of free taxi service to/from place of work whilst car being examined. Cause of my rear hatch opening when not desired could not be fathomed and was not reassured as to liability should any damage be caused.
The service team were accommodating and professional. My car looked beautiful from its valet. I was shocked that the first service was twice the price the salesman had quoted me just 9 months prior when i purchased the car without a service contract
Collected my car, got it MOT'd and returned it washed and hoovered. Excellent
Appointment to suit my needs followed by prompt professional attention
Fast and efficient service. Friendly staff
I had an appointment for 11:30 hrs but was delayed by about 30 minutes gave apologies for delay because of heavy traffic an d expected to have to make a fresh appoinment Claire ?was looking after me and organised with the workshop to fit me in.
Was advised the car would be taken for test drive to listen to potential fault. This did not happen. Also when dropping vehicle off was given mis information due to wrong paperwork. However discussion with technician was useful.
On dropping my car off and explaining I needed to collect it by 2.00pm (school run) I was promised a call by 2.00pm. I never got this and had to chase things up myself. Taken to and grom Southport whilst waiting for car.. lovely touch
Charlie at Halliwell Jones Southport was very helpful and listened to my problem regarding an intermittent fault. Having done so he waved the initial charge for a diagnostic check.
Despite problems in fitting new engine, I was kept fully informed about progress etc.
Quick and efficient
Booking in good staff resposive
From the moment I took the car in I got first class service, I thought the video emailed to you was very professional and informative. The car was clean when I picked it up and they fully explained what had been done, definitely first class service
The staff are very helpful, smartly dressed
only thing not offered was a fast lane service ?
All went according to plan
Having purchased many cars over time I found the overall service to be atrocious. There was a catalogue of errors made by people in the dealership which led to a delay in the car being delivered and no checks being carried out on the car.
They were sympathetic to my explanation of the vehicles faults and sought to remedy them quickly and professionally.
They were very professional and efficient
Excellent service and nice to receive a voucher to get something to eat in Southport and taxi service; also have to praise Jordan who was friendly and helpful throughout.
While I couldn't fault the service experience or the attention provided by the staff. I think 700 GBP for a major (30K) service is an inordinate amount to charge
Felt the MOT was carried out very thorough by your mechanic .
I feel the cost of the service was far too expensive (it cost more than the service on our Audi Q5 Quattro S Line).
The work I asked you to fix was successful.Charlie in service was very helpful.
Would put 5 stars but does take a long time to book in and out. Have to set aside 20 mins each way
After an initial bit of confusion - everything went very well
Good communication. Very supportive re taxi to and from home.Car delivered in a vey clean state.
From booking to picking up the car after the service, the service was excellent?
I always get great service at Southport
Thanks Mr Croughan, we hope to see you again soon. John Connor, Head of Business
External valet not up to the usual high standard
I am sorry we let you down here Mr Delooze, one of the team will contact you soon. John Connor, Head of Business.
Office staff and sales wear great and gave the right feelings and made us feel welcome but the final product was poor on collecting the car. On 3 occasions now.
Excellent friendly service
Thank you Mr Robinson. John Connor, Head of Business
Service I received was exceptional
Thank you Miss McDonald, we look forward to seeing you again. John Connor, Head of Business
Thank you Mrs Macdonald, your kind comments are greatly appreciated. John Connor, Head of Business.
Although this was a free health check including a wash and vacuum, my car looked worse after it was washed than it did before. Either wash the vehicle properly or don't bother!
I'm sorry we didn't hit the mark on this occasion Mrs Martin, we will contact you to offer you another valet on your car. John Connor, Head of Business.
Level of service was excellent with staff very attentive and professional throughout. Timescales explained and met in terms of the works carried out.
Thank you Mr Boylan, I will look in to our on-line booking service. John Connor, Head of Business.
Staff were very friendly and helpful and couldn't do enough to help with any of my requests very inprest, this is what all dealerships should be like
Many thanks Mr Horrocks, your comments are much appreciated. John Connor, Head of Business.
Always a pleasant experience, definitely no complaints
Thank you Mr Hartley. John Conor, Head of Business
)Nothing to much trouble. Since I was not waiting on site they arranged a taxi to and from site and £15.00 vouchers to spend on a meal at a local hotel.
Thank you Mr Dix, we hope you enjoyed the Vincent Hotel. John Connor, Head of Business.
The fault was not completely rectified at the first visit
Everything was arranged smoothly.
The servicing of my car and the assistance I obtained was excellent.
Thank you for your kind comments Mr Dalton. John Connor, Head of Business
Provided very good Customer service
Thank you Mr Wolfenden, we appreciate your recommendations. JOhn Connor, Head of Business
Warranty issue acknowledged but no prep action taken causing service to take 2 days due to painting (which was entirely avoidable)
The service I received was excellent. Staff were extremely helpful and friendly. My car was promptly serviced and cleaned to an first class standard
You did what I expected in a timely manner
Professional staff. Makes life very easy. Everything is kleen and tidy. And I can get a cup of tea and browse the new cars.
Thank you Mr Buck, John Connor, Head of Business
Despite purchasing the BMW service inclusive package, I was informed by the service representative that my vehicle was not on the database, and that I had to provide evidence that I had purchased the inclusive package for the service to proceed.
Very happy with service I was provided with.
Because they bent over backwards to solve my issue
They booked my car in for an mot at a time to suit me, providing me with a taxi home and return to the showroom when it was ready for collection at no extra charge. My car was also cleaned at no extra charand all for a price that was very reasonable.
Many thanks for your kind comments Mr Rimmer, it means a lot to the team. John Connor, Head of Business
Good service. But took a while to get seen
Thank you for the feedback Mr Toohey, I will speak to the team regarding this going forward. John Connor, Head of Business
From the call to book my car in, to picking it up after the service, everything was dealt with very professional.
Fantastic, Mark looks after me so well and gives me the best advice I could ever wish for.
Mark Abbott was very helpful and it was great dealing with him during the purchase of my vehicle.
Great service as always from Halliwell jones southport. Mark Abbott got us a fantastic deal on a fantastic car.
Darran who sold me the car was fantastic, he helped me find the right car and spec as well as helping me through all of the steps that were necessary
Felt like a valuable customer all throughout the process
The experience from start to finish when purchasing my new vehicle was very profession, from Steve who sold me the car to Nick who sorted the finance, the guys really made the purchase as easy and hassle free as possible.
I was pleased with the whole process from first entering the BMW Centre -Halliwell Jones, Southport. The courteous and friendly staff and all the helpful advice without unessesssary pressure but very professional. I immediately felt confident there.
Knowledgeable staff and warm reception every time I visited the BMW showroom.Sales executive was able to explain all the queries in measured and calm manner. Good seating arrangements in reception area with access to drinks on the tap..
Fantastic service from Darran Powsey and Jane Berisha
Excellent service from Mark Abbott. Very friendly and helpful
The service from Max Bowden was perfect. Very familiar with the cars and their specifications and accommodating in a friendly manner.
Darren in Southport was a delight and extremely good
Excellent service from start to finish of the process
The guys in Halliwell Southport are brilliant. I cannot knock anything they do for me as a customer they always go that extra mile for me and this is why I have purchased so many vehicles over the past 17 years from this dealer.
All the staff in particular Max Bowden, were fantastic and couldn't be more helpful.
Friendly, polite and helpful staff. Made us feel valued.
Always professional at Southport BMW
Max Bowden delivered outstanding customer service. He found a car he new I would like ( I hadn't asked him to) he worked out the finance then rang me to tell me about it. In all my years of buying quality cars, this guy is exceptional
Mark Abbott was exceptional in the manner in which he dealt with the purchase. I bought my last car from him and I fully intend to buy future cars from him. The service and product knowledge are second to none.
Salesperson was very knowledgable and helped me through the whole process.
The sales director and his staff couldn't be more friendly
first class service from sales manager
Absolutely tremendous service, Mark was amazing throughout.
Mark who we were dealing with was really nice and helpful.
no request we made was too much trouble. Salesman went the extra mile to make our purchase experience perfect. I would definitely recommend.
Thank you Mr Jones, your comments are greatly appreciated by the team and Steve. We hope you enjoy your new BMW X1. John Connor, Head of Business
Very helpful personnel
Excellent service at Halliwell Jones BMW. Nothing was too much trouble which made the whole experience of buying my car so much better
Thanks Mr Bradley, your kind feedback means a lot to both Steve and Nick. John Connor, Head of Business