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ABOUT HALLIWELL JONES SOUTHPORT

Welcome to Halliwell Jones Southport.

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Premium Event 22 -25 June

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THE ALL-NEW BMW M4 CS

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BMW i3 94Ah RANGE EXTENDER WINS BEST PLUG-IN CAR AWARD

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Careers at Halliwell Jones

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THE NEW BMW 5 SERIES TOURING

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The new BMW i8 Prontonic Colours

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Name of Warrington Wolves’ home to remain as The Halliwell Jones Stadium for at least five more years

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The New BMW 5 Series Saloon Launch Event

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NEW Halliwell Jones Films

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BMW i3 Service Inclusive

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BMW M140i 5-door Sports Hatch now available at Halliwell Jones BMW.

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The BMW 5 Series. The World's most successful business car

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Best Large Executive Company Car

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Full-Time Housekeeper/Cleaner

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Halliwell Jones Southport Support Mad Dog 10k

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The Halliwell Jones Rewards Card

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The Professional Footballers Association

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We're now on Instagram!

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Halliwell Jones BMW rugby award

The Ultimate Prize

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RIDE & DRIVE WEEKEND

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

i have no issues with the service I also asked to look at an on going issue with noisy brakes this wasn't addressed

Service

Good customer service even on a weekend

Service

Everything went according to what was agreed.

Service

Work carried out as expected.

Service

Good and curtious serve at all times

Service

I found the staff to be courteous and professionally mannered. I felt that I was given personal attention by friendly staff.

Service

Usual excellent service, including having my car picked up and returned within the times specified, leaving me to get on with my work that da.

Service

Completed while I waited

Service

After doing the re-call modification the car broke down a week later

Service

Courteous service, offered me a left back to my house, kept me fully informed as to the nature and duration of any work

Service

Helpful staff and very easy to deal with.

Service

Free taxi into Southport. £15 voucher for top restaurant. Return taxi at our convenience. Best service experience yet.

Service

Didnt have to wait long. Taxi ordered very quickly.

Service

Friendly service at all levels........Standard is always good and consistent!

Service

the car failed due to electrical issues, enterprise were very good in sorting a replacement unit, even though a day late

Service
I'm sorry to read your comments Mrs Wood. I will call you in the next couple of days to discuss. Thanks, John Connor, Head of Business

Quick on time as expected. Free taxi to/from southport very generous

Service

Prompt accurate advice and friendly atmosphere. Excellent coffee area and very helpful staff.

Service

Staff are always pleased to help and Dave the service manager is a credit to your group ! It has to be said I prefer to travel the distance of 40 miles to be looked after by the staff at southport than travel a mere 7 miles and be disappointed again

Service

Top class customer service

Service

Polite and efficient service.

Service

A quality experience

Service

you did what you say you would do

Service

I requested Collect&Deliver service when booking the service, but this was not communicated to the local dealer. As a result, when no-one had arrived to collect by 11:00am, I had to call the dealer who said it hadn't been entered correctly.

Service

Prompt efficient service - completed the work to a high standard. Friendly, helpful, staff. Explain everything to you about what needs to be done & what it will cost

Service

Efficient, courteous, we'll planned.

Service
Thank you Mr Flagg. John Connor, Head of Business

Excellent customer service as always.

Service

No issues, although there was no courtesy car available this was due to the short notice of the service appointment

Service

After some problems with a previous visit- this time service was excellent

Service

Quick booking in service. Taxi to and from work. A detailed report of what had been done on the service and a clean car afterwards.

Service

Staff pleasant and helpful, work completed on time and car was returned immaculate.

Service

Service was timely and efficient. I felt well treated.

Service
Thank you Mr Redmond, we look forward to seeing you again. John Connor, Head of Business.

Excellent customer service, from reception to completion

Service
Thank you for the positive feedback Mr Newton. It means a lot to myself and the team. John Connor, Head of Business.

Everything runs smoothly and staff are friendly and courteous.

Service
Thank you for your comments Mr Cook. John Connor, Head of Business.

Everyone involved took the time to explain things clearly to me.

Service
Thank you for the kind feedback Mr Jackson. John Connor, Head of Business.

very helpfull all explained clearly to me polite team.

Service
Thank you for the great feedback Mr Reich. We hope to see you again. John Connor, Head of Business.

Excellent customer service

Service
Thank you Miss Holmes, your comments will mean a great deal to the team. John Connor, Head of Business.

Great service

Service
Thank you Mr Bradshaw, we look forward to welcoming you back soon. John Connor, Head of Business.

Time severely waste. Additional costs and delays incurred since incorrect tyre ordered and then had the cheek to recover the surplus through me. Will not be buying any future cars through the dealership.

Service

Professional and friendly

Service

Friendly and efficient service.

Service
Thank you Mr & Mrs Marshall, your feedback will mean a lot to the team. John Connor, Head of Business.

Everybody is extremely helpful and pleasant.

Service
Thank you so much for this great feedback Mrs Carswell. It really will mean a lot to the whole team. John Connor, Head of Business.

My repairs have been handled poorly in all respects. The car is still having issues having been in your garage for other 3 weeks. Car been to garage twice any has many repairs for a new car I am surprised. I will calling BMW direct to sort this ou

Service

The whole job completed much quicker than expected.

Service

Very good customer service. Excellent !

Service

Car was collected and returbpned to workplace as arranged. Car was washed and Valletta as well... Brilliant service

Service

The service staff are very helpful. I'm very dissatisfied with the sales staff. I was going to buy a M4 from this dealership, their attitude was unprofessional ,lacking of any enthusiasm, I bought my M4 from another dealership who were helpful

Service

My car was washed after the inspection and a trained monkey would have done a better job, consequently I had to take it to be re washed, I did complain . How'ever the work completed by service centre was excellent.

Service

Everything was completed to my satisfaction and the car was returned clean and tidy.

Service

Very happy with the level of advice and proposed solution.

Service

fast.efficient service whilst I waited. Offered refreshment in Southport, which I turned down as I was talking with one of the salesman and did a great job cleaning the car.

Service

efficient, pleasant staff. Service done to time as arranged and explanation given on collection of vehicle. Although my vehicle had not been washed (time constraint) it has been booked in for a complimentary valet soon.

Service

Car was there all day before they looked at it. At 430 they discovered it needed new tyres. Too late to order or for me to go elsewhere.

Service

Everything done as required and as requested.

Service

Had my break fluid done on my 2014 registration but they put the VIN number of my old car 2012

Service

Service and MOT visit went exactly to plan

Service

Very fast service very friendly, Dave the service manager very helpful and got it sorted straight away

Service

the engine warning light came on the day after the service

Service

From the second i entered the dealership i was taken care of and nothing was too much trouble.

Service
We're glad you're happy Mr Thornley as this is exactly what we are trying to achieve. Many thanks for your continued support. John Connor, Head of Business.

Polite staff who managed my MOT to my satisfaction.

Service

Very professional, courteous and efficient as since the beginning of my experience with Halliwell Jones.

Service
Thank you Mr Stone, your comments mean a lot to the team. John Connor, Head of Business.

Looked after well by staff. Took advantage of free taxi service to/from place of work whilst car being examined. Cause of my rear hatch opening when not desired could not be fathomed and was not reassured as to liability should any damage be caused.

Service

The service team were accommodating and professional. My car looked beautiful from its valet. I was shocked that the first service was twice the price the salesman had quoted me just 9 months prior when i purchased the car without a service contract

Service

Collected my car, got it MOT'd and returned it washed and hoovered. Excellent

Service

Appointment to suit my needs followed by prompt professional attention

Service

Fast and efficient service. Friendly staff

Service

I had an appointment for 11:30 hrs but was delayed by about 30 minutes gave apologies for delay because of heavy traffic an d expected to have to make a fresh appoinment Claire ?was looking after me and organised with the workshop to fit me in.

Service

Was advised the car would be taken for test drive to listen to potential fault. This did not happen. Also when dropping vehicle off was given mis information due to wrong paperwork. However discussion with technician was useful.

Service

On dropping my car off and explaining I needed to collect it by 2.00pm (school run) I was promised a call by 2.00pm. I never got this and had to chase things up myself. Taken to and grom Southport whilst waiting for car.. lovely touch

Service

Charlie at Halliwell Jones Southport was very helpful and listened to my problem regarding an intermittent fault. Having done so he waved the initial charge for a diagnostic check.

Service

Outstanding service from mark and nick again keep up the good work

Sales

Nick Vose and his team are just exceptional!

Sales

From the receptionist to sales staff, all were pleasant.Surroundings and reception area, very comfortable.Mark Abbott is very clear in explaining all the details of the vehicles on offer, also the financial arrangements - great at what he does !!

Sales
Thank you Mrs Phillips, your kind comments will mean a lot to the entire team. We hope you enjoy your new BMW 2 Series. John Connor, Head of Business.

I was looking for a particular car, the team at HJ went to the trouble of looking at all options and came through with what I was looking for

Sales
Thank you for your understanding and kind comments Mrs Sobolewska. John Connor, Head of Business. We hope you enjoy your new BMW 2 Series.

Was attended to very quickly and offered refreshments every visit

Sales
Thank you Mr Mitchell, your kind feedback will mean a lot to Maxwell. We hope you enjoy your new BMW 1 Series. John Connor, Head of Business.

I don't usually enjoy buying a new car but everyone at Halliwell Jones made the whole experience a real pleasure. I was able to chose, purchase and collect my new car in less than a week - totally painless and straightforward:)

Sales
Thank you Mrs Blott for your very kind feedback. I know it will mean a lot to Mark, we hope you enjoy your BMW 140i. John Connor, Head of Business

Every aspect of the purchase process, from meeting the friendly and professional reception staff through to meeting and engaging with the sales and finance team, was an absolute pleasure. I was treated with courtesy and respect at all times.

Sales

The process was efficient.

Sales
Thanks Mrs Boak. Your continued custom means a lot to us, we hope you enjoy your new BMW 1 Series. John Connor, Head of Business.

Quick responses to my questions and requirements. Delivered what they promised.

Sales

I thought Mr Mark Abbott was fantastic in helping us and he went that extra mile to make sure we were 100% happy and also made us feel really welcome .

Sales

Kept me updated on when my car would arrive

Sales
Thank you Miss Challoner, your comments will mean a lot to Darran. JOhn Connor, Head of Business.

Steve Adams was very helpful and very informative

Sales
Thank you Mrs Rabiei, we hope you enjoy your new BMW 1 Series. John Connor, Head of Business.

This is the second car that I have bought from Mark Abbott at Halliwell Jones this year. The service and product knowledge remains first class.

Sales
Thank you Dr Pitt. Your kind comments will mean a lot to Mark. John Connor, Head of Business

The service and purchasing of the car was really easy, quick and painfree. The turnaround time of the car was superb. The only thing I would say, I wish I was updated more on the delivery date of the car.

Sales
Thank you for the feedback Mr Fletcher, I will make sure the team see this. I hope you enjoy your BMW 1 Series. John Connor, Head of Business.

The staff are very friendly and helpful they make you feel very welcome at the dealership and know a lot about the products.

Sales
Thank you Mr Williams, we hope you enjoy driving your new BMW 1 Series. John Connor. Head of Business.

An enjoyable experience. This BMW Centre goes the extra mile to ensure the experience is positive and worthwhile.

Sales
Many thanks for your kind comments Mr Dorgan, it does mean a lot to the team and myself. We look forward to seeing you soon. John Connor, Head of Business.

5th car I've bought from Mark, fantastic service as usual.

Sales
Thank you Mrs Moore, we hope you enjoy your new Active Tourer. John Connor, Head of Business.

Fantastic, Mark looks after me so well and gives me the best advice I could ever wish for.

Sales
Thank you for the positive feedback Mr Evans, it will mean a lot to Mark. John Connor, Head of Business

Mark Abbott was very helpful and it was great dealing with him during the purchase of my vehicle.

Sales
Thank you Mr Martin, your kind comments mean a lot to the team and Mark. John Connor, Head of Business

Felt like a valuable customer all throughout the process

Sales
Thank you Mr Westwood, we hope you enjoy you 335d. John Connor, Head of Business.

I was pleased with the whole process from first entering the BMW Centre -Halliwell Jones, Southport. The courteous and friendly staff and all the helpful advice without unessesssary pressure but very professional. I immediately felt confident there.

Sales
Thank you Mrs Langhorne, I will ensure Stephen and the team are aware of your comments, it does mean a lot to us. John Connor, Head of Business.

The experience from start to finish when purchasing my new vehicle was very profession, from Steve who sold me the car to Nick who sorted the finance, the guys really made the purchase as easy and hassle free as possible.

Sales

Great service as always from Halliwell jones southport. Mark Abbott got us a fantastic deal on a fantastic car.

Sales

Darran who sold me the car was fantastic, he helped me find the right car and spec as well as helping me through all of the steps that were necessary

Sales
Thanks Mr Temple, we try to make it as easy as possible to buy a car! Thank you for your Business. John Connor, Head of Business.

Knowledgeable staff and warm reception every time I visited the BMW showroom.Sales executive was able to explain all the queries in measured and calm manner. Good seating arrangements in reception area with access to drinks on the tap..

Sales

Fantastic service from Darran Powsey and Jane Berisha

Sales

Darren in Southport was a delight and extremely good

Sales

The service from Max Bowden was perfect. Very familiar with the cars and their specifications and accommodating in a friendly manner.

Sales

Excellent service from Mark Abbott. Very friendly and helpful

Sales

Excellent service from start to finish of the process

Sales

The guys in Halliwell Southport are brilliant. I cannot knock anything they do for me as a customer they always go that extra mile for me and this is why I have purchased so many vehicles over the past 17 years from this dealer.

Sales

All the staff in particular Max Bowden, were fantastic and couldn't be more helpful.