Halliwell Jones Southport Star Rating
Sales
11 comments from 22 reviews
Service
35 comments from 87 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Halliwell Jones Southport continue to provide a first class service in a welcoming enviroment."
"Part failure in braking system, which BMW paid for, but labour cost was high, which I had to pay."
"Labour charge far too high."
"The service was much better this time."
"Waiting for a part."
"Really pleased with them."
"The reception staff were understanding, met all my requests, serviced the car, identified an issue and valeted the car"
"We were warmly welcomed kept fully appraised with telephone calls text messages. Your service team provided excellent service, are quietly efficient, with customers needs the primary factor, which made our experience refreshingly satisfying."
"Would fully recommend this dealership"
"Very good service."
"I was overcharged for my service which thankfully we resolved."
"Excvellent service. repair done in the day"
"Booked inj at convenient time, offered courtesy car, when i declined i was then offered a taxi home and then offered my car to be dropped back off for me. Brilliant"
"The arrangement was that the dealer would complete the repair within one day. The car was left at 830am. Later in the day i was advised that the part would not be available in time as the slot had been missed to have the part delivered in time. cont."
"Bought car from Williams BMW Liverpool who wanted 255 for this service. Halliwell Jones said that there was no charge and carried out the service in accordance with the records for the car. Needless to say I have a jaundiced view of Williams L'pool"
"It is always a pleasure to visit this dealership. I never fail to receive first class service"
"always give excellent service"
"All agreed work carried out and explained in full on completion."
"All staff are friendly Knowledgeable."
"Excellent service from the staff as always"
"Absolutely wonderful."
"Very happy."
"I had a problem with the gearbox on my BMW and was told it would cost over £5000 to repair but had the repair done at a transmission specialist for less than half this amount."
"The staff are always very efficient and friendly."
"Andrew on service reception was very accommodating, helpful and responsive."
"All the staff were very helpful and professional"
"i am completely happy with service"
"Car repaired, but costly, quite dissatisfied"
"Valeting was not touched at all. not very good. I was looking at a couple of vehicles in the showroom. I asked for someone to contact me in regard to a price on my vehicle no one called me back."
"Many components in the engine compartment were not rplaced back into position properly."
"There were a lot of dirty marks on the door sil,footwell carpet.If your mechanics are not strong enough to lift their shoes above the sill when getting in out of the car I would question whether they are strong enough to service a car. Altenative"
"They kept my vehicle for 2 days and not much information given."
"See previous comments. Nothing further to add."
"The service I received was excellent from smart, attentive and knowledgeable staff"
"Halliwell Jones have provided an excellent service, all the staff have been a pleasure to deal with"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"It was clickety click, they were right on the ball."
"Very professional, kept me very well informed all the way through. They have made a lot of improvements. Very good."
"A pleasure to deal with. The salesman Matthew who sold me the car was extremely knowledgeable, helpful and attentive. He spent a great deal of time explaining all the options pre sales and on delivery. All the staff have been extremely helpful."
"The staff are very helpful."
"Excellent service. Matthew was really helpful in identifying the right car for me."
"6th purchase from Halliwell Jones Southport, enquire at other dealerships but always come back to Southport"
"Great service from great people."
"The dealership and me and my wife have become "friends". Everyone calls us by our christian names and we are made quite a fuss of! They have a lovely attitude."
"Very helpful staff, had problem with original delivery date from factory but kept me informed and sorted it out to my satisfaction."
"Chris Deighton the Sales Exec was very helpful. The welcome received every time I visited the Dealership was warm friendly"
"Was looked after from beginning to end by Matthew Hall. I would definitely recommend him and Halliwell Jones to others"