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ABOUT HALLIWELL JONES SOUTHPORT

Welcome to Halliwell Jones Southport.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Extremely satisfied first class service

Service

Friendly professional people who were able to sort out what I needed.

Service

Always great service

Service

Excellent but I feel that this type of software error should be free of charge.

Service

Halliwell Jones Service Dept is excellent and Keir McDonald dealt very efficiently with the issue I had with the vehicle.

Service

Every thing was done to my satisfaction.

Service

Good experience, but again, quite costly

Service

I turned up to the dealership unannounced but still my issue was dealt with very quickly and professionally.

Service

Good communications and very helpful and professional

Service

Can't fault any of it

Service

All done in the time allocated and everything I required was completed

Service

STAFF MEMBER KIERAN VERY PROFESSIONAL DID EXACTLY WHAT HE SAID I.E WOULD RING YOU , KEPT YOU WELL INFORMED ALL TIME

Service

Good service throughout department

Service

Because you did the job and within time as I waited for the car to be serviced

Service

You are always made very welcome as soon as you enter the premises from the receptionists on the desk. From then on everyone is very helpful,knowledgeable and professional in the way they deal with you.

Service

I liked the personal video of the service.

Service

The vehicle on return is well done and in pristine condition

Service

looked after in every way

Service

Overall good and helpful with useful video report. Short wait for attention at reception.

Service

I would have been completely satisfied if the boot had been vacuumed. If this was not in the cleaners brief I am completely satisfied

Service

Work identified, explained and I was kept up to date throughout the time my car was in for maintenance.

Service

Excellent service & lovely staff.

Service

Very thorough vehicle inspection and feedback

Service

Excellent service from start to finish. However, the withdrawal of the 'collect & deliver' service is disappointing.

Service

Good service

Service

Repair was completed the same day

Service

Work done and vehicle check explained by service advisor.

Service

Totally satisfied with service, very friendly and helpfull staff. Car returned immaculate

Service

booked in service done car washed easy

Service

Unable to fault the service given.

Service

The job- changing my winter wheels took an hour longer than anticipated.

Service

Very satisfied no problems.

Service

There is no fuss they just provide excellent service

Service

Both service & warranty work 5. I would suggest that the pre- sale vehicle check be more thorough as the windscreen washers were defective from the outset, but not immediately identified by me due to clement weather. They were a hasle to get fixed.

Service

Service was carried out swiftly.

Service

Repair was carried out quicker than expected with great service from the team

Service

As I have already said I find the staff at Halliwell Jones to be helpful and courteous. My car was ready for collection when promised and I had a very short wait in reception.

Service

Completely from reception to completion treatment was excellent

Service

The Dealer free taxi service has been dropped otherwise five stars

Service

Had mentioned an issue with my car when dropping it off for service however no notes were made about it and seemingly no checks were made as i called about the issue in the following days and there was no record of the issue.

Service

It was just a routine service but everything from booking to collection was trouble free.

Service

I had my winter tyres replaced by my Summer tyres.5 miles from Halliwell Jones the tyre pressure alarm sounded. I presume your people cannot be bothered to re set after changing tyres

Service

Very professional. Particularly impressed with health check video.

Service

Prompt friendly service

Service

On arrival I was told I would be contacted when the work was completed. This never happened I contacted you and was informed the car had been ready for a while.

Service

Nothing to really complain about

Service

As stated, being charged 90 to tell me it's visibly clear the condenser is leaking, the quoted another 600 on top to repair, then being unable to explain a quote for my insurance company, after much chasing on my part. Unacceptable

Service

Replacement tyres fitted on planned day and service carried out but upgrade of SatNav delayed by a day awaiting memory stick. Sounds a very antiquated way of upgrading SatNav. Try internet download!!!

Service

Very helpful and accomodated me at short notice

Service

When I took it in the issue was identified and fixed. I was kept up to date with progress. Once you can get an appointment it's fine, getting one is the issue.

Service

I chose to wait for my car to be serviced, during which time several members of staff took time out to check if I wanted a coffee and newspaper.

Service

The admin team are great but the technicians clearly miss issues that were perfectly fine 1 month prior

Service

Service was arranged at short notice by Stuart, done promptly, fair price and car was cleaned.

Service

At every point I was dealt with in a friendly & professional manner.

Service

Good level of care and detail taken, but felt a little expensive for a minor service that came in at £288. I was also very unhappy about the courtesy taxi being removed from HJ Southport. I was not told about this prior. I had no arragend transport!

Service

I had dropped my car off the previous day,to ensure that it would be started early next day and ready next day. Told initially car wouldn't be ready so I would have to book it in again. In fairness when I complained they carried on till late to fini

Service

Fault still there now, going back again, this car is a Lemon

Service

Minor faults seemingly fixed then reoccurred but corrected itself. (For now?)

Service

Personnel touch and not just treated as day job.

Service

There were some concerns over the availability of a loan car. The staff were most helpful and a car was made available when required. Pity it had the dealers advertisement all over it.

Service

First class from beginning to end.No problems at all.deali

Service

Did the job they needed to do without any fuss or complications

Service

Friendly, helpful service and no pressure.

Sales

FROM THE START OF BUYING A NEW CAR ,I WAS GIVEN VARIOUS MODELS TO LOOK AT AND DIFFERENT SPECIFICATIONS AND OFFERD TEST DRIVE

Sales

Steve Adams was the salesman we dealt with, he was very knowledgeable , helpful,patient a joy to deal with always smiling a credit to your company

Sales

Great overall experience . Given a weekend test drive opportunity also which helped me decide to go ahead with the purchase

Sales

Attentive staff who are quick to respond. Polite and nothing is too much trouble.

Sales

As in first question it does things exactly like you would expect.

Sales

Mark Abbott dealt with my car purchase & he was excellent. He was attentive, professional, helpful & he listened to me.

Sales

Mark at Southport BMW couldn't have been more helpful and kept us informed through every step of the process

Sales

Professional and courteous service from Halliwell Jones, Southport, from my initial enquiry, through to delivery and after sales

Sales

Delivery of the car was the date expected and everything was fine

Sales

The salesman Mark answered all our questions and was very approachable, friendly and helpful throughout the process.

Sales

Generally good although internal communications were poor and delivery times got mixed up between sales people

Sales

Always well looked after at HJ.