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Friendly and reliable I know my car is in good hands.
Arranged for fleet car
Very accommodating when my 730 had a warranty issue and recognised that I needed a replacement car which was the same as my own vehicle.
On time with comprehensive feedback from the service engineer.
The wheel repair was completed under the warranty I had purchased with the car
Couldnt find fault
The service was completed in a very short time, as promised and not all car manufacturers offer a Birthday treat
When my daughter first went into Southport Haliwell Jones after being advised to do so over emergency brake replace she spoke to a gentleman called Steve who wasnt very helpful at all. Mark Abbott was amazing he sorted everything out on the spot.
Came and picked the car up at tha time they said they would fixed the problem with the cruise control and returned the car all nice and clean
The whole experience from arrival to collecting the car was so easy. The car was returned clean and the inspection video sent to me was most helpful.
Both the sales manager and service manager were keen to resolve my problem. Offering solutions to meet my needs and to ensure me the customer wasnt too too inconvenienced. Restored my faith in main dealers.
Big mix up on car being picked up. I had to ring back and operater said there was no record of my phone call 2 hours previous
Simply and easy to drop my car in and kept up to date with progress etc.
I have to say the southport store set up is brilliant. Attentive staff all the way through whether it be the sales team, secretary or service specialist
Was happy with the work carried out on my vehicle.
The car was booked in for a major Service and end of Warranty check. The vehicle was being collected from my wife's place of work of which he did not turn up until mid morning. Consequently the vehicle did not receive its service.
Whilst having arranged a service 3 weeke in advance it took 7 hours before my car was ready. The reason given being that they were very busy. Why give me an appointment if so busy?
No fuss booking in - provision of free taxi service to/from place of work meant no disruption to work routine.
Kept me informed re service ensured had lift two and from work whilst car was being serviced
Always have to wait ages for an appointment, perhaps they should sell less cars if they cant cope with the aftercare
I was given a good courtesy car but the issue, which eventually turned out to be a relatively minor one, took a week to resolve. I was satisfied mainly because the BMW courtesy car relieved the inconvenience and my car is fine now.
I especially liked the video inspection of the underneath of the car. Some confusion with initial service booking ...long wait, and split MOT and service.. but this was resolved.
My requirements were met quickly and professionally.
AS SAID ABOVE - COULD NOT DO BETTER!! ALWAYS SO HELPFUL AND TOTALLY COURTEOUS.
No problems and the organisation of transport home and back was excellent.
Service staff so helpful and attentive. They knew I had an evening meeting and did everything possible to ensure my vehicle was ready
As above, particularly liked the follow up video clip showing safety check; very reassuring
Everything a customer expects
All very clean hospitable and efficient
As explained in the previous satisfaction survey, my only gripe was being promised a phone call when my car was ready for collection....I did not receive a call and was waiting outside on your car park in the cold and rain.
Keep me updated and advised of any issues
Excellent from start to finish. Clare was very helpful and endeavoured to resolve the problems created by Stratstone BMW Harrogate and rebooted the car in for the following week to enable the service to be completed under the Service Contract.
Always very pleasant and welcoming
Again, top service.
I generally give 5 stars and I would have in this case. I am still awaiting the details of what they have actually replaced and repaired at the end of warranty and MOT.Also I am not sure if after this warranty work if I should keep the car or sell
My car was put on a diagnostic computer although it was in overnight the fault was found and rectified with me getting a beautifully clean and washed car back.
Grumpy customer service message left on my phone. Frustration that windscreen wipers were put on order and I received a call to say they were in. I travelled to the dealer and nobody knew anything about them. I still haven't got my new wiper blades.
excellent service by professional knowledgeable staff, who are always willing to help and go that extra mile to please their customers.
From arrival to departure an excellent service. Very helpful and professional.
The service was first class no hassle to get your car MOT and service .What more could you ask.
Was really impressed with Claire & Rhins who dealt with us
Very fast an efficient service dave the service manager was very helpful
As the car required an extended stay due to my company car supplier not informing HJ, Southport extended my loan car to enable me to complete for my scheduled company business in Scotland that week, many thanks Keir.
Would not go to any other BMW Service agents.
Kept informed all the time and loved the video showing the inspection and all the information - top class
Courtesy car available minimal hassle
Great friendly service
I always have a great experience at Halliwell Jones, they do exactly what they say there going to do
Once Id received a more competing service price I was completely satisfied
Courteous and efficient staff made the experience stress free.
I was kept in touch at all times
Great experience overall, only trying to call by phone lets you down, rarely anyone available, have to wait for callback which doesnt always come
Service Dept very pleasant and helpful
I can tell the car has been serviced, the on line video is great to see the underside inspection.
Pitty the courtesy car was not foc.
Nothing bad to say about the service
Top service from booking in to collection
excellent overall service
work completed to my satisfaction
Great service from David Ogden and the team...tank you!
I just walked in and was seen straight away and the job was completed with ease
It actually took longer than the estimated time
Attention to detail 1st class
The sale person was outstanding and knowledgeable. I found Mark customer care never faltered in all my visits to the showroomHe deserve top score
Some concerns over delivery time but overall the experience was excellent and communication was excellent throughout
BMW is a excellent car, extremely satisfied.
From initial enquiry to delivery, Mark really did provided a great service and was a pleasure to deal with. Buying remotely (didnt visit centre) raises a few concerns, which were allayed by Mark on a number of occasions.
Says it all in the scoring
As in 1 and your staff were delivering an excellent product.
As above excellent service and communication and quick turn around from order to pick up
Well looked after throghout
All done very professional.
friendly, helpful, great service
Excellent care, service and attention from start to finish. Professional, friendly, warm, relaxed and straightforward. I am an extremely happy customer and will certainly be doing business with you in the future when I next change cars.
No pressure and very informative and friendly staff.
satisfied with purchase of the car but dissatisfied with delivery of the car reason is the valet service is poor the car not clean properly specially the windows and wind screen I had to clean it myself. very disappointed from BMW dealers.
Staff were very helpful and very friendly and non judgement.
Staff are professional and made it an easy experience
Sales person Haley was execellent. Very professional
We are always very well looked after at our local centre, primarily by Mark Abbott and Matthew Hall.
Got the car I wanted for a price I was happy with.
Because we were completely satisfied, we were well treated by our salesman, Darran Powsney nothing was too much trouble for him, He made us relaxed, we were well informed, he was courteous and patient throughout.
Dedicated Delivery zone and shown all what all the buttons do.
The staff were friendly and patient and the show room was a pleasant environment to spend time in.