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Staff are excellent look after you and keep in contact with you re servicing .
I had the car in for its end of warranty check and have just noticed blemishes on the alloy wheelI know all vehicles were very dirty last week due to the adverse weather, but I have only just noticed this on one alloy.Would it have been replaced
Dealer who fixed car were very good but not supplying dealer
From initial contact to completion of the service your representative provided information and was very helpful. Took the stress out of taking the car in myself and either sitting around or thinking of what to do whilst wait for the car.
Kept in contact with me.
Top service given, very satisfied
Lovely showroom, friendly staff, nice coffee, spotless car.
Although booked in and I advised I would be waiting for the the MOT to be completed it took two and a half hours to do the necessary checks.
as above service and staff exceptional
Although HJ weren't sure of the nature of the problem at first, I was still able to get a hire car delivered the same day and HJ called me after the weekend to say the fault had been identified and fixed.
Work carried out as requested, car clean on return and a full breakdown of what was undertaken
Great service, friendly, helpful and professional The service manager was brillliant helped me with an issue I had with one of my wheels I would recommend HJ southport to anybody who was looking for a bmw
The information on process of servicing, time scale and cost were capital on
Kept me updated during the day about my cars progress
I had to wait for a while and was made most welcome and very comfortable.
Very polite staff, provided taxi service, car was ready when they said it would be
Booked in for Mot and service but service not allowed by BMW for another 9 days. Car had to be booked for extra visit.
Because I was dealt with very professionaly , especially by the workshop manager Dave and Claire on the service desk.
Always looked after in a professional and courteous manner.
As before and car was serviced as plan.
They listened and responded accordingly, they kept my vehicle until they were completely satisfied that the issue was resolved.
The concerns about my car where listened to and understood. I was given an estimated time frame for the service and an expected cost. I was kept informed at regular intervals by phone. All issues had been resolved and full service carried out.
So very helpful
Courteous, professional, nice touches such as video reviews of service, etc..
Excellent service, particularly liked the complementary taxi service.
Very satisfied, excellent customer service, nothing too much trouble. Car ready for collection when arranged.Very
It is never a problem for the staff in this dealership to be polite and helpful ! You are not pressured in any way and they always have the answers to all your questions ! Support and advise given by David Ogden can only be said as second to none !
Work undertaken on vehicle discussed in detail
Work completed within time and after sales advisor very welcoming and friendly. I was dealt with quickly and kept fully informed on progress. Negative is I am still waiting on my receipt for the job performed some 10 days after the event.
The staff were polite, considerate and efficient offering to accomodate our needs to make the repair of the car as easy as possible.
On this occasion, completely satisfied as they were honest enough to recognise that part of the service was being called for because of a faulty setting, and did not require service after all.
The experience is was one of quality and curtesy from reception through to purchasing the vehicle. The salesman was patient at all times and was willing to listen and reply to my questions and concerns.
Booked car in and ready as promised within the hour.
easy, expedient and professional service
Servicing was completed on time, and car was hoovered - but for some reason the boot was not.Also having to take car back for final warranty check and MOT - 4 weeks after servicing. Could this not have been combined?
Very satisfied, fault rectified first visit
Great Service. Clare always attempts to provide a competitive quote for any work done on our vehicles.
Staff are always very helpful and polite. A very well run dealership.
All work carried out, including topping up windscreen and radiator resevoirs
Friendly efficient staff
Everything was done that I required and staff where lovely
Nothing is a problem with BMW
The service went very well all booked with ease. Taxi waiting to take me into Southport and then 4 hours later one to take me back to the garage. Car serviced washed and cleaned inside. Please pass on my Thanks to Charlie who arranged everything.
Very fast and helpfull
My vehicle was repaired, serviced and returned promptly and efficiently - as always - and I have no complaints with the professional and courteous service I received.
I was never contacted to say my vehicle was ready and kept having to call back to check if it was available.
As noted above. Halliwell jones were fantastic in providing a good will gesture to a part failure that was very expensive. The costs were dramatically reduced. They were very supportive and very helpful in getting my car back on the road. Thankyou
Very happy but the final car wash could be a little better
I won't give a 5 because sometimes you are kept waiting even when an appointment has been made; In al other respects excellent service
See response to Q1
Explained when to drop the car off and when to expect the car back. Paid for a taxi to my son's house and sent a taxi to collect me on time and as excepted. Every thing went to plan.
professional kept you updated.
I took the car in and it was dealt with efficiently.
The service from halliwell jones was excellent. They go beyond what you would expect.
see above, I just felt the service was poor overall
We are always made very welcome & the service provided meets all our needs. The staff are friendly & understand our requirements
No courtesy vehicle was provided after asking on two occasions. No contribution was made to the repair despite asking and BMW UK contributing. We will not use this dealership again and will discourage friends and family from doing so also.
Friendly staff from moment I called to make a reservation. Provided a taxi to nearby town and a meal voucher. Notified me immediately upon completion. Car was cleaned and procedures explained. Pleasant chat with lady in service re motorcycling.Great
As above !
My service was carried out without complications
Halliwell Jones product knowledge is impeccable and I am always impressed with the service that I receive.
It was fine. Did the job
The service on the car started immediately at the time the car was booked in for.Everything that was being done was explained to me and an additional service was done at the same time and as this would take longer,taxis were arranged for us.
car was recalled, and sorted out customer with car.
Top quality service every time I visit
Apart from the car not having functioning tpms on collection the entire experience at halliwell was faultless
Car was serviced and returned valeted exactly on time.
you did what you said you would
Always put the customers first, amazing!
The service was booked in without any problems, we were offered a taxi home and contacted when the vehicle was ready. The car was washed and hoovered ready for collection.
They worked hard to get the car fixed in time for the weekend, when the unexpected issu happened they organised a loan car at the last minute. Both service and workshop communicated the issue and progress very well.
Staff were friendly and helpful, however the standard check sheet needs amending as it informs me that my spare wheel is in perfect condition despite the fact that I do not own one!
The experience was pleasant, staff very friendly and helpful.
Very satisfied with the whole process from the booking to the handover
Overall check of car was fine, issue fixed
All work performed to my complete satisfaction
Cannot fault it.
Timely and professional
Knowledgeable experts treating my car like it's their own is very reassuring
see answer above
Made to feel welcome the minute you step through the door to the time you leave with a clean and valeted car .all my needs were fulfilled
Usual fantastic Halliwell Jones Service
As I said earlier, the whole experience was so easy and an absolute joy compared to other car dealerships I have dealt with before.
Everything went reasonably smoothly, except that the delivery of my car was 3 days late because of the adverse weather conditions.
Would have been a score of 5 but we noticed a small scuff mark / flat spot on the bonnet whilst we were being shown our new car.. This problem was rectified within 10 minutes to our complete satisfaction.
The dealership is immaculate and very welcoming, and the staff are very professional, and friendly, and not at all pushy.
Absolutely fine - no issues.
Was shown all the features of the vehicle, explained all the relevant paperwork. I collected the vehicle myself as traded mine in.
excellent sales service
Excellent service from everyone including two follow up calls after I had taken delivery to see if I was happy with the car
The experience was great. Treated as an individual, nothing was too much trouble,never felt rushed or pressured. As a female purchaser, it was great that they took the time to speak to me about the car rather than assume it was my husband buying.
Good service from start to finish. thorough handover and follow-up
I only went in for a coffee and came out with a car 24hrs later. Every single person involved were polite, not pushy but lots of information and helpful
We were made to feel welcome and nothing was too much trouble.
From the moment of my first enquiry David Proctor-Atkinson was exactly how Id want any of my employees to be.