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Extremely satisfied first class service
Friendly professional people who were able to sort out what I needed.
Always great service
Excellent but I feel that this type of software error should be free of charge.
Halliwell Jones Service Dept is excellent and Keir McDonald dealt very efficiently with the issue I had with the vehicle.
Every thing was done to my satisfaction.
Good experience, but again, quite costly
I turned up to the dealership unannounced but still my issue was dealt with very quickly and professionally.
Good communications and very helpful and professional
Can't fault any of it
All done in the time allocated and everything I required was completed
STAFF MEMBER KIERAN VERY PROFESSIONAL DID EXACTLY WHAT HE SAID I.E WOULD RING YOU , KEPT YOU WELL INFORMED ALL TIME
Good service throughout department
Because you did the job and within time as I waited for the car to be serviced
You are always made very welcome as soon as you enter the premises from the receptionists on the desk. From then on everyone is very helpful,knowledgeable and professional in the way they deal with you.
I liked the personal video of the service.
The vehicle on return is well done and in pristine condition
looked after in every way
Overall good and helpful with useful video report. Short wait for attention at reception.
I would have been completely satisfied if the boot had been vacuumed. If this was not in the cleaners brief I am completely satisfied
Work identified, explained and I was kept up to date throughout the time my car was in for maintenance.
Excellent service & lovely staff.
Very thorough vehicle inspection and feedback
Excellent service from start to finish. However, the withdrawal of the 'collect & deliver' service is disappointing.
Repair was completed the same day
Work done and vehicle check explained by service advisor.
Totally satisfied with service, very friendly and helpfull staff. Car returned immaculate
booked in service done car washed easy
Unable to fault the service given.
The job- changing my winter wheels took an hour longer than anticipated.
Very satisfied no problems.
There is no fuss they just provide excellent service
Both service & warranty work 5. I would suggest that the pre- sale vehicle check be more thorough as the windscreen washers were defective from the outset, but not immediately identified by me due to clement weather. They were a hasle to get fixed.
Service was carried out swiftly.
Repair was carried out quicker than expected with great service from the team
As I have already said I find the staff at Halliwell Jones to be helpful and courteous. My car was ready for collection when promised and I had a very short wait in reception.
Completely from reception to completion treatment was excellent
The Dealer free taxi service has been dropped otherwise five stars
Had mentioned an issue with my car when dropping it off for service however no notes were made about it and seemingly no checks were made as i called about the issue in the following days and there was no record of the issue.
It was just a routine service but everything from booking to collection was trouble free.
I had my winter tyres replaced by my Summer tyres.5 miles from Halliwell Jones the tyre pressure alarm sounded. I presume your people cannot be bothered to re set after changing tyres
Very professional. Particularly impressed with health check video.
Prompt friendly service
On arrival I was told I would be contacted when the work was completed. This never happened I contacted you and was informed the car had been ready for a while.
Nothing to really complain about
As stated, being charged 90 to tell me it's visibly clear the condenser is leaking, the quoted another 600 on top to repair, then being unable to explain a quote for my insurance company, after much chasing on my part. Unacceptable
Replacement tyres fitted on planned day and service carried out but upgrade of SatNav delayed by a day awaiting memory stick. Sounds a very antiquated way of upgrading SatNav. Try internet download!!!
Very helpful and accomodated me at short notice
When I took it in the issue was identified and fixed. I was kept up to date with progress. Once you can get an appointment it's fine, getting one is the issue.
I chose to wait for my car to be serviced, during which time several members of staff took time out to check if I wanted a coffee and newspaper.
The admin team are great but the technicians clearly miss issues that were perfectly fine 1 month prior
Service was arranged at short notice by Stuart, done promptly, fair price and car was cleaned.
At every point I was dealt with in a friendly & professional manner.
Good level of care and detail taken, but felt a little expensive for a minor service that came in at £288. I was also very unhappy about the courtesy taxi being removed from HJ Southport. I was not told about this prior. I had no arragend transport!
I had dropped my car off the previous day,to ensure that it would be started early next day and ready next day. Told initially car wouldn't be ready so I would have to book it in again. In fairness when I complained they carried on till late to fini
Fault still there now, going back again, this car is a Lemon
Minor faults seemingly fixed then reoccurred but corrected itself. (For now?)
Personnel touch and not just treated as day job.
There were some concerns over the availability of a loan car. The staff were most helpful and a car was made available when required. Pity it had the dealers advertisement all over it.
First class from beginning to end.No problems at all.deali
Did the job they needed to do without any fuss or complications
Friendly, helpful service and no pressure.
FROM THE START OF BUYING A NEW CAR ,I WAS GIVEN VARIOUS MODELS TO LOOK AT AND DIFFERENT SPECIFICATIONS AND OFFERD TEST DRIVE
Steve Adams was the salesman we dealt with, he was very knowledgeable , helpful,patient a joy to deal with always smiling a credit to your company
Great overall experience . Given a weekend test drive opportunity also which helped me decide to go ahead with the purchase
Attentive staff who are quick to respond. Polite and nothing is too much trouble.
As in first question it does things exactly like you would expect.
Mark Abbott dealt with my car purchase & he was excellent. He was attentive, professional, helpful & he listened to me.
Mark at Southport BMW couldn't have been more helpful and kept us informed through every step of the process
Professional and courteous service from Halliwell Jones, Southport, from my initial enquiry, through to delivery and after sales
Delivery of the car was the date expected and everything was fine
The salesman Mark answered all our questions and was very approachable, friendly and helpful throughout the process.
Generally good although internal communications were poor and delivery times got mixed up between sales people
Always well looked after at HJ.