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ABOUT HALLIWELL JONES SOUTHPORT

Welcome to Halliwell Jones Southport.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly and reliable I know my car is in good hands.

Service

Arranged for fleet car

Service

Very accommodating when my 730 had a warranty issue and recognised that I needed a replacement car which was the same as my own vehicle.

Service

On time with comprehensive feedback from the service engineer.

Service

The wheel repair was completed under the warranty I had purchased with the car

Service

Couldn’t find fault

Service

Very professional.

Service

The service was completed in a very short time, as promised and not all car manufacturers offer a Birthday treat

Service

When my daughter first went into Southport Haliwell Jones after being advised to do so over emergency brake replace she spoke to a gentleman called Steve who wasn’t very helpful at all. Mark Abbott was amazing he sorted everything out on the spot.

Service

Came and picked the car up at tha time they said they would fixed the problem with the cruise control and returned the car all nice and clean

Service

The whole experience from arrival to collecting the car was so easy. The car was returned clean and the inspection video sent to me was most helpful.

Service

Both the sales manager and service manager were keen to resolve my problem. Offering solutions to meet my needs and to ensure me the customer wasn’t too too inconvenienced. Restored my faith in main dealers.

Service

Big mix up on car being picked up. I had to ring back and operater said there was no record of my phone call 2 hours previous

Service

Simply and easy to drop my car in and kept up to date with progress etc.

Service

Excellent

Service

I have to say the southport store set up is brilliant. Attentive staff all the way through whether it be the sales team, secretary or service specialist

Service

Was happy with the work carried out on my vehicle.

Service

The car was booked in for a major Service and end of Warranty check. The vehicle was being collected from my wife's place of work of which he did not turn up until mid morning. Consequently the vehicle did not receive its service.

Service

Whilst having arranged a service 3 weeke in advance it took 7 hours before my car was ready. The reason given being that they were very busy. Why give me an appointment if so busy?

Service

No fuss booking in - provision of free taxi service to/from place of work meant no disruption to work routine.

Service

Kept me informed re service ensured had lift two and from work whilst car was being serviced

Service

Always have to wait ages for an appointment, perhaps they should sell less cars if they can’t cope with the aftercare

Service

I was given a good courtesy car but the issue, which eventually turned out to be a relatively minor one, took a week to resolve. I was satisfied mainly because the BMW courtesy car relieved the inconvenience and my car is fine now.

Service

I especially liked the video inspection of the underneath of the car. Some confusion with initial service booking ...long wait, and split MOT and service.. but this was resolved.

Service

My requirements were met quickly and professionally.

Service

AS SAID ABOVE - COULD NOT DO BETTER!! ALWAYS SO HELPFUL AND TOTALLY COURTEOUS.

Service

No problems and the organisation of transport home and back was excellent.

Service

Service staff so helpful and attentive. They knew I had an evening meeting and did everything possible to ensure my vehicle was ready

Service

As above, particularly liked the follow up video clip showing safety check; very reassuring

Service

Everything a customer expects

Service

All very clean hospitable and efficient

Service

As explained in the previous satisfaction survey, my only gripe was being promised a phone call when my car was ready for collection....I did not receive a call and was waiting outside on your car park in the cold and rain.

Service

Keep me updated and advised of any issues

Service

As above

Service

Excellent from start to finish. Clare was very helpful and endeavoured to resolve the problems created by Stratstone BMW Harrogate and rebooted the car in for the following week to enable the service to be completed under the Service Contract.

Service

Always very pleasant and welcoming

Service

Again, top service.

Service

I generally give 5 stars and I would have in this case. I am still awaiting the details of what they have actually replaced and repaired at the end of warranty and MOT.Also I am not sure if after this warranty work if I should keep the car or sell

Service

My car was put on a diagnostic computer although it was in overnight the fault was found and rectified with me getting a beautifully clean and washed car back.

Service

Grumpy customer service message left on my phone. Frustration that windscreen wipers were put on order and I received a call to say they were in. I travelled to the dealer and nobody knew anything about them. I still haven't got my new wiper blades.

Service

excellent service by professional knowledgeable staff, who are always willing to help and go that extra mile to please their customers.

Service

Excellent service

Service

From arrival to departure an excellent service. Very helpful and professional.

Service

The service was first class no hassle to get your car MOT and service .What more could you ask.

Service

Was really impressed with Claire & Rhins who dealt with us

Service

Very fast an efficient service dave the service manager was very helpful

Service

As the car required an extended stay due to my company car supplier not informing HJ, Southport extended my loan car to enable me to complete for my scheduled company business in Scotland that week, many thanks Keir.

Service

Would not go to any other BMW Service agents.

Service

Kept informed all the time and loved the video showing the inspection and all the information - top class

Service

Courtesy car available minimal hassle

Service

Great friendly service

Service

I always have a great experience at Halliwell Jones, they do exactly what they say there going to do

Service

Once I’d received a more competing service price I was completely satisfied

Service

Courteous and efficient staff made the experience stress free.

Service

I was kept in touch at all times

Service

Great experience overall, only trying to call by phone let’s you down, rarely anyone available, have to wait for callback which doesn’t always come

Service

Service Dept very pleasant and helpful

Service

I can tell the car has been serviced, the on line video is great to see the underside inspection.

Service

Pitty the courtesy car was not foc.

Service

Nothing bad to say about the service

Service

Top service from booking in to collection

Service

excellent overall service

Service

work completed to my satisfaction

Service

Great service from David Ogden and the team...tank you!

Service

I just walked in and was seen straight away and the job was completed with ease

Service

It actually took longer than the estimated time

Service

Excellent service

Service

Attention to detail 1st class

Service

The sale person was outstanding and knowledgeable. I found Mark customer care never faltered in all my visits to the showroomHe deserve top score

Sales

Some concerns over delivery time but overall the experience was excellent and communication was excellent throughout

Sales

BMW is a excellent car, extremely satisfied.

Sales

From initial enquiry to delivery, Mark really did provided a great service and was a pleasure to deal with. Buying remotely (didn’t visit centre) raises a few concerns, which we’re allayed by Mark on a number of occasions.

Sales

Says it all in the scoring

Sales

As in 1 and your staff were delivering an excellent product.

Sales

As above excellent service and communication and quick turn around from order to pick up

Sales

Well looked after throghout

Sales

All done very professional.

Sales

friendly, helpful, great service

Sales

Excellent care, service and attention from start to finish. Professional, friendly, warm, relaxed and straightforward. I am an extremely happy customer and will certainly be doing business with you in the future when I next change cars.

Sales

No pressure and very informative and friendly staff.

Sales

satisfied with purchase of the car but dissatisfied with delivery of the car reason is the valet service is poor the car not clean properly specially the windows and wind screen I had to clean it myself. very disappointed from BMW dealers.

Sales

Staff were very helpful and very friendly and non judgement.

Sales

Staff are professional and made it an easy experience

Sales

Sales person Haley was execellent. Very professional

Sales

We are always very well looked after at our local centre, primarily by Mark Abbott and Matthew Hall.

Sales

Got the car I wanted for a price I was happy with.

Sales

Because we were completely satisfied, we were well treated by our salesman, Darran Powsney nothing was too much trouble for him, He made us relaxed, we were well informed, he was courteous and patient throughout.

Sales

Dedicated Delivery zone and shown all what all the buttons do.

Sales

The staff were friendly and patient and the show room was a pleasant environment to spend time in.