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The Dealer free taxi service has been dropped otherwise five stars
Had mentioned an issue with my car when dropping it off for service however no notes were made about it and seemingly no checks were made as i called about the issue in the following days and there was no record of the issue.
It was just a routine service but everything from booking to collection was trouble free.
I had my winter tyres replaced by my Summer tyres.5 miles from Halliwell Jones the tyre pressure alarm sounded. I presume your people cannot be bothered to re set after changing tyres
Very professional. Particularly impressed with health check video.
Prompt friendly service
Nothing to really complain about
On arrival I was told I would be contacted when the work was completed. This never happened I contacted you and was informed the car had been ready for a while.
As stated, being charged 90 to tell me it's visibly clear the condenser is leaking, the quoted another 600 on top to repair, then being unable to explain a quote for my insurance company, after much chasing on my part. Unacceptable
When I took it in the issue was identified and fixed. I was kept up to date with progress. Once you can get an appointment it's fine, getting one is the issue.
Replacement tyres fitted on planned day and service carried out but upgrade of SatNav delayed by a day awaiting memory stick. Sounds a very antiquated way of upgrading SatNav. Try internet download!!!
Very helpful and accomodated me at short notice
I chose to wait for my car to be serviced, during which time several members of staff took time out to check if I wanted a coffee and newspaper.
The admin team are great but the technicians clearly miss issues that were perfectly fine 1 month prior
Service was arranged at short notice by Stuart, done promptly, fair price and car was cleaned.
Good level of care and detail taken, but felt a little expensive for a minor service that came in at £288. I was also very unhappy about the courtesy taxi being removed from HJ Southport. I was not told about this prior. I had no arragend transport!
At every point I was dealt with in a friendly & professional manner.
I had dropped my car off the previous day,to ensure that it would be started early next day and ready next day. Told initially car wouldn't be ready so I would have to book it in again. In fairness when I complained they carried on till late to fini
Fault still there now, going back again, this car is a Lemon
Minor faults seemingly fixed then reoccurred but corrected itself. (For now?)
Personnel touch and not just treated as day job.
There were some concerns over the availability of a loan car. The staff were most helpful and a car was made available when required. Pity it had the dealers advertisement all over it.
Did the job they needed to do without any fuss or complications
First class from beginning to end.No problems at all.deali
Friendly staff and very helpful
Because I was over 50k miles by 700 I had to argue that I did not pay for my service even though I had service pack on my vehicle. I could not get my car in for a service before it had done 50k miles because they could not get me a service slot.
Outstanding in every respect.
I was kept up to date and had a thoroughbred down and personal video of my car, which was really nice. My car was also cleaned inside and out and a free health check was done. Thanks BMW!
The level of service makes me feel valued
Had to wait 50 mins for the car to be made available due to congestion on the premises, for £326 for a service I would have expected it to have been washed and cleaned before its return
Arrived and was seen by two people straight away. Offered coffee throughout my stay and kept up to date with what was happening with the car throughout the service.
When ready to purchase a new car, we were offered help but not overwhelmed with "pushy sales talk". When it came to the ordering process, it was conducted in a very smooth, efficient, courteous and professional manner.
General experience was very good, the reception lady being very attentive and looking after me and my wife.
The Receptionist & service manager were really polite & very helpful. Unfortunately, the free mini Valet was not up to the usual high BMW standards. The alloy wheels hadn't been cleaned nor had the boot compartment been vacuumed.
I had some concerns about the customer service and this was addressed beyond my expectation
Shocked at the final price of what seemed to be a fairly standard service
Having arranged for a taxi home on the day, my wife arrived to be told the policy had changed and no taxi would be provided. Having taken no money she has to walk home 2.5 miles. This policy should of affected future bookings only. Very bad.!
I expected to have my car ready at 5pm unfortunately I had to wait until the following day- If I had been given a courtesy car it would not have been an issue.
The usual excellent service one has come to expect of the dealership
From first calling, Sam on reception was very helpful, professional and polite as was Clare who arranged the paperwork for the repairs and courtesy vehicle.
Car wasn't ready when expected
No courtesy car available
Good experience with halliwell Jones Southport.
I paid £300+ for an oil service and car wasn't even washed which every other garage offers
Despite a mix-up with the original booking, Southport managed to fit me in and complete the service with a minimum of fuss.
Excellent customer service. You know you are dealing with genuine professional people the moment you walk in the door!
Good overall experience
Everything was fine. I would add that the woman with the dark hair on reception at Halliwell Jones in Southport is excellent at her job and makes customers feel very welcome on arrival. It makes a difference to be greeted in such a pleasant way.
Service carried out professionally- no hidden extras and spot on with time scale for the service.
I get well looked after.
The customer service is completely lacking with a total lack of commumication between the suppliers, head office and the garage itself.
Friendly and courteous staff. Easy to deal with.
waiting around to long.
Great service experience, however I just feel you overcharge for oil.
Excellent service and I liked the way you looked after my vehicle
The gentleman who dealt with the requirements was very courteous and efficient.
Having purchaced a five year inclusive service package with my new vehicle in 2014, I was shocked to be told I needed to pay for brake fluid before the end of the five year period. £90! Dispute is still ongoing. Long wait to be seen on arrival.
Kept informed throughout the process
reception @ service reception were very helpful car was well presented
Top class experience from booking to collection
All done very efficiently. Great staff.
Staff could not have done anymore
Incorrect details cost me money and time .
Always get great service from Halliwell Jones Southport
Average service. Approved used did not cover any of the issues so far. Had to threaten to return car to get work done. Still arguing over the paint that is peeling away from the front bumper and is not covered under warranty. Any excuse to not fix.
Staff are great, from the moment you walk in and are greeted by the receptionist through to dealing with the Service Department, it's a great experience.
They identified a potentially dangerous item (rear wheel cracked in two places on inner rim), informed me and set in train to replace it without any fuss or nonsense.
Excellent service, friendly staff and all repair done very quick. Also a video showing me everything that was being checked :)
I received a video of my car from the mechanic doing the service/MOT/end of warrenty check at 3pm. There were a couple of things picked up which I assumed someone would contact me about but didn't. I had to ring and quiery the next day
From the moment you enter Halliwell Jones the girls on reception are pleasant,courteous and a great
The staff were very courteous and helpful and kept me informed of my cars progress.
As above the whole experience pre and post. To be fair the lady at the desk was polite and helpful
Superb service once at the dealership. The only criticism is that the available slots for work are too far in the future. More capacity is needed here
Can only rate fairly satisfied as service and work carried out was good however as des rubbed earlier I have to return within next month for further service w checks.
Very good service given with a video to show the works.
Had to return to garage to get service info added to the car. I was sold a car with a service plan which I was told had 2 years left to run but turns out it didn't and had expired at 36,000 miles. The car had 32000 miles when I bought it!!!
Generally good although internal communications were poor and delivery times got mixed up between sales people
Always well looked after at HJ.
Excellent service from Halliwell Jones at Southport especially Steve Adams.
I was made to feel most comfortable by sales staff from first meeting to the last. All the extra options on the car were fully explained & during manufacture I was kept fully up to date. Delivery went as scheduled, salesman very attentive.
Deal went through quickly and smoothly.
Staff knowledgable and helpful
very courtous polite and attentive
No problems, smooth transaction from beginning to end, car delivered on time.
Sales person was Hayley Hurrell and she was first class. Didn't have the model I was after but arranged quickly. Hayley very passionate about the model I was buyi Reception also greeted with a smile and offered coffee. Was made to feel very welcome
Max Bowden and others members of the company where excellent.i had no problems with any questions I asked,very knowledgable.
Salesman very helpful and said I should go back in to get more demonstration of the IT in the car once I was used to the basics of having an automatic.
Always been satisfied with this dealership over 15 years plus
Mark the salesman made us feel important as a customer and was very helpful and thorough.Pleasure to deal with.
Everything occurred as the sales team said it would
All very friendly and helpful
Prompt service. Understood my needs and offered friendly and challenging advice.
All round excellent service, all staff very kind and friendly
Very satisfied the sales people are excellent especially Darren at Southport who makes you feel very at ease
Every aspect of the buying experience up until the point at which I walked around the car and noticed a dent just in front of the fuel cap was excellent. Great customer service spoiled by a very obvious pre-inspection failure.