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Kept informed throughout the process
reception @ service reception were very helpful car was well presented
Top class experience from booking to collection
All done very efficiently. Great staff.
Staff could not have done anymore
Incorrect details cost me money and time .
Always get great service from Halliwell Jones Southport
Average service. Approved used did not cover any of the issues so far. Had to threaten to return car to get work done. Still arguing over the paint that is peeling away from the front bumper and is not covered under warranty. Any excuse to not fix.
Staff are great, from the moment you walk in and are greeted by the receptionist through to dealing with the Service Department, it's a great experience.
They identified a potentially dangerous item (rear wheel cracked in two places on inner rim), informed me and set in train to replace it without any fuss or nonsense.
Excellent service, friendly staff and all repair done very quick. Also a video showing me everything that was being checked :)
I received a video of my car from the mechanic doing the service/MOT/end of warrenty check at 3pm. There were a couple of things picked up which I assumed someone would contact me about but didn't. I had to ring and quiery the next day
From the moment you enter Halliwell Jones the girls on reception are pleasant,courteous and a great
As above the whole experience pre and post. To be fair the lady at the desk was polite and helpful
The staff were very courteous and helpful and kept me informed of my cars progress.
Superb service once at the dealership. The only criticism is that the available slots for work are too far in the future. More capacity is needed here
Can only rate fairly satisfied as service and work carried out was good however as des rubbed earlier I have to return within next month for further service w checks.
Very good service given with a video to show the works.
Had to return to garage to get service info added to the car. I was sold a car with a service plan which I was told had 2 years left to run but turns out it didn't and had expired at 36,000 miles. The car had 32000 miles when I bought it!!!
Staff are always friendly and are always willing to help you in any way that they can..
I wasn't told exactly why my car was recalled.
The windows where left streaky from the shampoo used on the valet
The staff were friendly helpful and professional they made the experience hassle free.
Quick . Efficient and very proffesional
Excellent service, keeping me fully informed.
If all of the staff was like David Ogden (Service Manager) and the lovely receptionist, it would be a Brilliant place to visit
Good customer service. Too big a gap from date I called to book in my car for service and date I was asked to bring the at in.
Staff are efficient and affable. I appreciated the video taken whilst my vehicle was being checked over.
Good dealership friendly and fair.
can't fault the way I was looked after
Mostly satisfied. Slight delay with the courtesy car. The car was returned late by a previous customer. Can't really fault Halliwell Jones for this.
Good service but there was no courtesy car available, despite booking 2 months in advance, which caused problems as I am disabled . Also once car was collected after the service, 2 days later, we received a call to say our car was ready?
Very efficient systems.
I felt they investigated the problem fully and sorted it completely although it did take over a week I was happy with the end result. I would have given completely satisfied if I had been contacted more frequently and had to make less calls myself.
I always get looked after by all staff
Did a great job, the service staff were going to stay slightly later to accommodate me running late, which was appreciated
Excellent communication, like for like loan car which is extremely important. Pleasure to deal with Halliwell Jones staff
The staff always make you feel welcome and a valued customer.
We were kept updated on what was happening and everything was explained to us.
Fault reported now found on vehicle Awaiting part from Germany Faultwill be sorted and fixed at a later date convenient to myself and the garage
WAS WELL LOOKED AFTER
Able to fit in an MOT at short notice. MOT performed quickly and I was kept updated throughout with health check video.
Handled extremely well by Steve and Clare on reception
Only downside was I tried to book service in December but had to wait until January
I have absolute confidence in the Service Department and appreciate all they do to make driving a pleasure.
I was kept fully informed at all times and received a safety check video by email which was very informative and helpful
Great team, kept me informed throughout.
Efficient and friendly staff. Added to this is a complete transparency in what is being done to the vehicle.
This is my second BMWI bought my X3 from Bowker at Preston sadly not best experience...So immediately transferred my warranty and servicing package over to Halliwell Jones.Absolutely the best customer service I have ever had!
Friendly and reliable I know my car is in good hands.
Arranged for fleet car
Very accommodating when my 730 had a warranty issue and recognised that I needed a replacement car which was the same as my own vehicle.
On time with comprehensive feedback from the service engineer.
The wheel repair was completed under the warranty I had purchased with the car
Couldnt find fault
The service was completed in a very short time, as promised and not all car manufacturers offer a Birthday treat
When my daughter first went into Southport Haliwell Jones after being advised to do so over emergency brake replace she spoke to a gentleman called Steve who wasnt very helpful at all. Mark Abbott was amazing he sorted everything out on the spot.
Came and picked the car up at tha time they said they would fixed the problem with the cruise control and returned the car all nice and clean
The whole experience from arrival to collecting the car was so easy. The car was returned clean and the inspection video sent to me was most helpful.
Everything occurred as the sales team said it would
All very friendly and helpful
Prompt service. Understood my needs and offered friendly and challenging advice.
All round excellent service, all staff very kind and friendly
Very satisfied the sales people are excellent especially Darren at Southport who makes you feel very at ease
Every aspect of the buying experience up until the point at which I walked around the car and noticed a dent just in front of the fuel cap was excellent. Great customer service spoiled by a very obvious pre-inspection failure.
polite and helpful service.
This is the 4th Bmw we have purchased from Haliwell Jones they have always made us feel comfortable and explain everything we need to know.
Mark Abbot fantastic as always. Abaxibg deal on x3. Car is fantastic. Very happy customer once again. Thank you Halliwell's
Refer to the first answer
Just superb involvement in every way
I was not given a demonstration even though I asked for one on 4 acasions disappointed
Welcoming showrooms, knowledgeable pleasant and friendly staff. Good deals for purchase of new car.
The sale person was outstanding and knowledgeable. I found Mark customer care never faltered in all my visits to the showroomHe deserve top score
Some concerns over delivery time but overall the experience was excellent and communication was excellent throughout
BMW is a excellent car, extremely satisfied.
From initial enquiry to delivery, Mark really did provided a great service and was a pleasure to deal with. Buying remotely (didnt visit centre) raises a few concerns, which were allayed by Mark on a number of occasions.