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OUR CUSTOMER REVIEWS
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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
304 ratings and 189 comments received in the last 90 days.
13 April 2024
Everything was very organised, and nothing too much trouble. It was very informative and enjoyable. A very good experience. Hayley is very considerate and on occasion if she was not available other staff members were happy to help.
10 April 2024
Very easy handover great experience
09 April 2024
From my initial enquiry to the collection of my new car, BMW Southport provided an excellent service, especially Hayley Hurrell. What a lovely, helpful lady she is, probably the nicest person I have met in a while. Absolutely faultless.
08 April 2024
I had to alter my collection date due to shift work, and this wasn't too much trouble for Hayley (as with everything else) requested. Despite this being Hayley's day off, she accommodated my requests, followed up to see how I was getting on. Perfect
04 April 2024
The overall process only took a week to process but throughout I was kept informed. The young lady who went through the part finances I was taking was very informative and again helped with any questions I posed.
04 April 2024
Initially delayed due to a faulty batch of sensors installed in XI XDrives all went well.
03 April 2024
Nothing seemed too much trouble . Very relaxing atmosphere. No pushy salespeople . Rachel was fantastic.
31 March 2024
Max was really lovely and knowledgeable throughout. Friendly yet professional. He went above and beyond to explain my options and help me decide what to go for which I why I will always go back to him. I have bought my last 2 cars from Max
30 March 2024
Sales man MAX HAD THE TIME TO SHOW ME AND EXPLAINED MOST OF THE GOOD CAR POINTS.AND I COULD PHONE HIM IF I HAD ANY PROBLEMS .
28 March 2024
I was made to feel very comfatable and at ease during my time at BMW Southport. Hayley was great, very knowledgable and helpful, she also introduced me to other members of staff who were great as well, helping me to make the right choices. Thanks.
26 March 2024
The whole process offered by Hayley was professional but made you fell like you were dealing with a friend. No query was to big or to small for her to deal with.
26 March 2024
My sales advisor Steve kept me fully updated on the progress and tracking of delivery.
19 March 2024
Very easy process from start of the sale to completion
12 March 2024
From start to finish we was looked after and he pushed the sale through as a quick turn around upon our request and we couldn't be more thankful. The car was well presented to us in the show room and looked amazing.
11 March 2024
Completely satisfied, all questions/queries answered immediately
10 March 2024
Great service from the BMW centre & showroom staff.
09 March 2024
The sales staff at halliwell jones , Southport where friendly and welcoming. This is my 2 card from them and would highly recommend Halliwell jones and a big thank you to Hayley for making the whole process as smooth as anything.
09 March 2024
I received excellent service
08 March 2024
Great experience (despite personal reasons), Hayley made everything fast and easy.
08 March 2024
All the staff were very friendly and made me feel special. It was a very professional atmosphere, but very relaxed towards the customers in the way that it made people feel it ease.
08 March 2024
Very polite staff, shown every curtesy with all the time I required to view, try and understand the car functions before taking it from the showroom.
07 March 2024
I could (and did) ask Max many questions, all answered quickly and without fuss
07 March 2024
Again nothing was too much trouble was always happy to help, if I had a query would receive a prompt reply
07 March 2024
Steve excellent , proper good people.
05 March 2024
Very good with updates all the way to the delivery date.
03 March 2024
Precise, very efficient and again the customer service behind it all was excellent. Was a speedy process no waiting around.
27 February 2024
Once again all due to Max He was patient, nothing was too much trouble I wouldnt go anywhere else now based on this experience
27 February 2024
Generally customer service and courtesy was very good with excellent after sales as well. Main problem was late delivery being at least 2 weeks after planned delivery. Car was in wrong place and I was not notified of new delivery date sooner.
23 February 2024
Great dealership and great people.
23 February 2024
Halliwell Jones BMW Southport are as outstanding as ever. I have been leasing my cars from there for almost 12 years. I keep coming back for one reason. They are the best in every area and in every respect.
23 February 2024
Hayley in sales was great
23 February 2024
Mr Stephen Adams has been superb throughout.Due to manufacturing issues I had to wait a while for my car but Mr Adams has regularly updated me with the progress and the hand over of my car was very thorough and I can ring or call anytime for advice.
22 February 2024
Very satisfied with all parts of the purchase. This being my first BMW purchase.
22 February 2024
As above
30 January 2024
The purchase of the car went smoothly. We were kept informed of the process at all times and treated very well by staff.
29 January 2024
Great service from start to finish, buzzing with my car and Nick my sales guy was superb throughout the process, highly recommendable.
28 January 2024
Everyone at the dealer helpful and friendly
28 January 2024
Bank of card is a stressful time they made it feel very easy
19 April 2024
Steve is always helpful.
18 April 2024
Good service and communication
18 April 2024
Steve kept me updated allowing me to plan a pickup that suited me.
17 April 2024
No problems apart from waiting for car to be done.
17 April 2024
The Job was completed and smooth handover
17 April 2024
Good service for me and the car
17 April 2024
I have full confidence in the service team. The video explanations are professional and easy to follow. the service manager also offered very clear explanations. As there is no 'hard sell' you are able to fully trust the team's recommendations.
16 April 2024
Excellent customer service throughout.
16 April 2024
Staff were helpful
16 April 2024
Steve hill who looked after me was fantastic and nothing was too much trouble for him
16 April 2024
I was booked in for a two hour while you wait service and the service staff got me out faster than expected.
15 April 2024
Very friendly and efficient service
15 April 2024
very kind and considerate to myself who is disabled
15 April 2024
staff friendly and knowledgeable
15 April 2024
Jobs requested to be done were done professionally
15 April 2024
I found a fault on a new car on the day that I bought it. The fault was not cleared. I was amused by the video that showed the tyres, brakes & suspension all in perfect condition even though they had nothing to do with the fault.
14 April 2024
Nothing was too much trouble
14 April 2024
A pleasant and efficient staff, who deal with customers in a friendly and professional manner.
14 April 2024
Everything fine apart from above and the need to always initiate contact to check progress
12 April 2024
Again . simple experience. Everything done without fuss . Sensible people !
11 April 2024
Steve was excellent. Informative and very helpful.
11 April 2024
Good staff Excellent reception experience Just 5 minutes to handover the keys No long wait
10 April 2024
Very busy when I tried to book car in for tyre replacement. But were able to fit me in prior to going on a long journey (Abigail & Zahra extremely helpful).
10 April 2024
Convenient. Good communications.
10 April 2024
Mike Nimmo was superb
09 April 2024
Zahra explained things very clearly and was very professional. Thanks.
07 April 2024
Considerate of my disabilities
05 April 2024
I have finally found a reliable and high quality BMW service team in the north west
05 April 2024
Excellent service experience
04 April 2024
Good feedback during service, informative, video a nice touch
04 April 2024
Just what i expected from BMW
04 April 2024
Gentlemen who dealt with me was fantastic but I am still waiting on a call from service department regarding booking vehicle in
04 April 2024
1 Car not ready in spite of the fact that an hour earlier we had been informed that it was. 2 Having the promised wash and vac would have meant an even longer wait. 3 Brake fluid service alert was not reset, so we have to make another visit.
03 April 2024
All the staff are very helpful.
03 April 2024
Polite & competent staff.
03 April 2024
Staff couldn't do enough to help .
03 April 2024
They did a great job
03 April 2024
Quick and well priced, fantastic iX3 loan car and plenty of coffee and biscuits
03 April 2024
Was quick and had a detailed video
02 April 2024
Great communication, care about the service they provide.
02 April 2024
Punctual on time service finished
02 April 2024
The Car was recovered and fixed and ready within 2 days all washed and ready to go !!!
02 April 2024
Well informed dealer
02 April 2024
Friendly knowledgable staff
01 April 2024
Always kept up to date with what was happening, managed to find a loan car whilst mine took longer to be repaired.
31 March 2024
I trust you to only carry out what needs to be done
31 March 2024
Lovely friendly and helpful staff. I couldn't fault anything about the service
31 March 2024
Very satisfied
30 March 2024
Polite,honest and excellent work carried out.
29 March 2024
Kept informed throughout, friendly service
28 March 2024
Smooth transaction
28 March 2024
efficient service
28 March 2024
As always the team at southport BMW go the extra mile. They are always friendly and welcoming, and ensure high standards are met throughout your visit. Can't fault them.
28 March 2024
Great ambience - great product - helpful and informative staff - special shout out to Hayley. And receptionist provides one mean coffee!
28 March 2024
Ease of check-in and telephone updates of progress. Car cleaned and as part of service
28 March 2024
My problem was diagnosed and solved. That's all I needed.
28 March 2024
Just fantastic service
28 March 2024
All ran smoothly with text reminders, phone calls and being kept up to date. Also my son has autism and he loves your hot chocolate .
28 March 2024
They always go the extra mile and the staff a really nice We are all human and on occasion we make mistakes!
28 March 2024
Very satisfied
26 March 2024
Did what was asked.
24 March 2024
Very straightforward online check in, courtesy car ready, kept informed with video vehicle health check & helpful staff at service reception
24 March 2024
Friendly professional service.
22 March 2024
First class service all round.
22 March 2024
From reception to the service technician everyone was polite and helpful
21 March 2024
Only 4/5 as the video tour of my car was sent a few days late and in it I was referred to as 'sir' a couple of times. I am female but my title is Dr, just a little bit of every day sexism! Would have brought this up on collection but video sent late.
21 March 2024
Steve Hill was a great help. He was extremely personable and tailored both drop offs and pick ups of the car around what best suited my needs.
21 March 2024
Everyone I came into contact with were very friendly, efficient and helpful. They were Lucy, Zara, Kevin and Charlie.
21 March 2024
car was cleaned fully after car service, noticed dirt marks on the drivers side door card from the mechanic's overalls, notified service rep of the issue and all of dirt marks where removed speedily.
21 March 2024
David Ogden is the best service manager i have ever dealt with
21 March 2024
Staff friendly and courteous as ever.
21 March 2024
Brilliant ??
21 March 2024
All bleeps and warnings gone at last
20 March 2024
Serving customer for qualities experience
19 March 2024
Great service from Zahra
19 March 2024
The service was great but still haven't received my £100 voucher which was announced after the service.
19 March 2024
Excellent very good
19 March 2024
I have always found this dealer to be helpful and professional whenever I have dealt with them, the front of house are very good and the mechanics and engineers do a great job of explaining each step of any major work being done.
19 March 2024
Always done as expected
19 March 2024
Courteous Efficient
18 March 2024
To be fair, Stephen was helpful and sympathetic and it may not be his fault that no-one answered my voice message requesting a cost breakdown of the required work. However, I had also requested an estimated trade in value to which I also got no reply
18 March 2024
Same as above to
16 March 2024
The staff are fantastic. Had my car recall fixed and sorted very quick.
15 March 2024
Extremely happy with the service I received, lady on reception is really lovely
14 March 2024
The recall was dealt with the car was valeted and we were provided with transport home by a member of staff. The service was excellent
13 March 2024
Always excellent service at Halliwell Jones, I was dealt with by Stephen and he was very helpful and efficient
12 March 2024
Could be cheaper
12 March 2024
Provided hire car which was very useful.
12 March 2024
five star service . thanks steve
11 March 2024
Call mid pm saying MOT prob ready. MOT done and passed, some items needed action soon. I could leave car but rebooked for in a few weeks. Was told issue was due to VOSA visit. Felt late being told and work could all have been done in one visit.
11 March 2024
The car was cleaned, and the job was completed within 2 days.
11 March 2024
No issues
11 March 2024
Efficient,courteous and friendly throughout,car returned on time and clean at price agreed.
11 March 2024
Free health check on the car, car was cleaned and work was carried out professionally
10 March 2024
Very good. Excellent service mansger.
10 March 2024
A courtesy car was provided and the work carried out within the day
09 March 2024
Communication could have been better. Timing really unclear, and delayed several times when I could collect.
09 March 2024
Steve was helpful from arranging the service date to delivery after it was completed. He also gave helpful advice regarding traffic information system. The only down side is the price of the service which has become astronomical
09 March 2024
Dropped my car off, ready same day pleasant staff
07 March 2024
Job completed in a timely manner Communication good Vehicle returned washed and valeted
06 March 2024
No problems and loan car supplied
06 March 2024
Great customer service
06 March 2024
They did good job
05 March 2024
Staff were amazing - service was awful
04 March 2024
Communication and service levels at their best!
04 March 2024
Job done on time
03 March 2024
Very satisfied with the service received, along with contact communication and very relaxed but professional environment.
03 March 2024
Excellent service and Zahra in service was exceptional
03 March 2024
An enjoyable experience
02 March 2024
Abbi and Steve were brilliant. They are a credit to the dealership.
02 March 2024
Done exactly what was requested
02 March 2024
Very professional and kept up to date with service
02 March 2024
Enjoyable visit
29 February 2024
Very happy with the service you have given me thank you
29 February 2024
Great service, easy to book in and kept informed.
28 February 2024
Great Staff and very efficient service
28 February 2024
Steve very helpful answering queries and additional concerns we had regarding a tyre, nothing was too much trouble.
28 February 2024
Full marks to the staff but you cannot award higher at present as only time will reveal whether repairs have been successful
28 February 2024
The quality of a company is not in fixing a problem first time, but what they do if they fail to fix it first time. And the quality of service they have given is second to none.
27 February 2024
Helpful service and able to speak to people when needed.
27 February 2024
Only answer.
27 February 2024
This is the first time I have used Halliwell Jones and I was disappointed with the whole experience.
27 February 2024
The issue was resolved without any significant impact on me.
27 February 2024
As above
27 February 2024
Apparently the vehicle tracking was out when checked on vehicle arrival (amber). I only found out when the car was collected, and told it should be sorted. Why wasn't I contacted to see if I wanted it doing while you had the car? It's not a big job.
27 February 2024
Excellent service specifically by Zarah on the service function,
27 February 2024
Service was very good and service from Zahra was excellent. Would have been 5 stars but there was quite a delay whilst waiting to pickup the car and I've not had a response to-date about a quote for a replacement part (wheel hub cover).
26 February 2024
couldnt be more please so i took the service department cakes for a treat for looking after me so well :) particularly Zahra Ali who took the time and patience to show me some of the functions inside the car I should / not be using
26 February 2024
Car taken on the time and date agreed, kept informed of progress by video link to phone and completed on time. Cleaned and vacuumed, excellent service.
24 February 2024
Quality of the work carried out, professionalism of staff and friendly attitude to customers
24 February 2024
The customer service was faultless.
23 February 2024
I am always very please with the service I receive which is usually handled by Abby. She is always super professional and always thinking outside the box in terms of getting this done efficiently.
23 February 2024
Communication, car ready on time, clean, no problems.
23 February 2024
You can tell the service technicians are trained to a very high standard.
22 February 2024
Great staff excellent work and car returned clean and pristine.
22 February 2024
Friendly and quick to deal with, good communication
22 February 2024
I asked some questions about my service plan and they were answered straight away
22 February 2024
For a major service, the price was higher than I expected. My satisfaction is diminishing based on the the need for further text to be added in this box to accept my 4 star rating!
22 February 2024
Easy friendly helpful booking in process from initial query to acknowledgement information to drop off process. Kept informed and updated. Desk staff helpful and friendly Steve is a credit to the organisation by his manner and professionalism.
13 February 2024
Great service from start to finish, nice people to deal with, very welcoming.
29 January 2024
Problem resolved in efficient time
29 January 2024
Booking an appointment was easy, the work was completed as expected and on time.
28 January 2024
Very professional
28 January 2024
It is always a smooth process with HJ's
28 January 2024
Service very good, it's just expensive
28 January 2024
All ok
28 January 2024
Delay over job but done successfully
28 January 2024
Perfect
27 January 2024
Very helpfull representative , work carried out promptly and reminders sent when appointment approaching.
27 January 2024
Excellent Kept go to date
18 April 2024
We went just for a look to see if they had a car to suit out needs,we where approached by Hayley Hurrell who pointed out several models of interest and sorted out test drives. The experience couldn't have been nicer.