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ABOUT HALLIWELL JONES SOUTHPORT

Welcome to Halliwell Jones Southport.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Staff are efficient and affable. I appreciated the video taken whilst my vehicle was being checked over.

Service

Good customer service. Too big a gap from date I called to book in my car for service and date I was asked to bring the at in.

Service

can't fault the way I was looked after

Service

Good dealership friendly and fair.

Service

Mostly satisfied. Slight delay with the courtesy car. The car was returned late by a previous customer. Can't really fault Halliwell Jones for this.

Service

Very efficient systems.

Service

I felt they investigated the problem fully and sorted it completely although it did take over a week I was happy with the end result. I would have given completely satisfied if I had been contacted more frequently and had to make less calls myself.

Service

Good service but there was no courtesy car available, despite booking 2 months in advance, which caused problems as I am disabled . Also once car was collected after the service, 2 days later, we received a call to say our car was ready?

Service

I always get looked after by all staff

Service

Did a great job, the service staff were going to stay slightly later to accommodate me running late, which was appreciated

Service

Excellent communication, like for like loan car which is extremely important. Pleasure to deal with Halliwell Jones staff

Service

The staff always make you feel welcome and a valued customer.

Service

We were kept updated on what was happening and everything was explained to us.

Service

Fault reported now found on vehicle Awaiting part from Germany Faultwill be sorted and fixed at a later date convenient to myself and the garage

Service

WAS WELL LOOKED AFTER

Service

Able to fit in an MOT at short notice. MOT performed quickly and I was kept updated throughout with health check video.

Service

Handled extremely well by Steve and Clare on reception

Service

Only downside was I tried to book service in December but had to wait until January

Service

I have absolute confidence in the Service Department and appreciate all they do to make driving a pleasure.

Service

Efficient and friendly staff. Added to this is a complete transparency in what is being done to the vehicle.

Service

I was kept fully informed at all times and received a safety check video by email which was very informative and helpful

Service

Great team, kept me informed throughout.

Service

This is my second BMWI bought my X3 from Bowker at Preston sadly not best experience...So immediately transferred my warranty and servicing package over to Halliwell Jones.Absolutely the best customer service I have ever had!

Service

Friendly and reliable I know my car is in good hands.

Service

Arranged for fleet car

Service

Very accommodating when my 730 had a warranty issue and recognised that I needed a replacement car which was the same as my own vehicle.

Service

On time with comprehensive feedback from the service engineer.

Service

The wheel repair was completed under the warranty I had purchased with the car

Service

The service was completed in a very short time, as promised and not all car manufacturers offer a Birthday treat

Service

Very professional.

Service

Couldn’t find fault

Service

When my daughter first went into Southport Haliwell Jones after being advised to do so over emergency brake replace she spoke to a gentleman called Steve who wasn’t very helpful at all. Mark Abbott was amazing he sorted everything out on the spot.

Service

Came and picked the car up at tha time they said they would fixed the problem with the cruise control and returned the car all nice and clean

Service

The whole experience from arrival to collecting the car was so easy. The car was returned clean and the inspection video sent to me was most helpful.

Service

Both the sales manager and service manager were keen to resolve my problem. Offering solutions to meet my needs and to ensure me the customer wasn’t too too inconvenienced. Restored my faith in main dealers.

Service

Simply and easy to drop my car in and kept up to date with progress etc.

Service

Big mix up on car being picked up. I had to ring back and operater said there was no record of my phone call 2 hours previous

Service

Excellent

Service

The car was booked in for a major Service and end of Warranty check. The vehicle was being collected from my wife's place of work of which he did not turn up until mid morning. Consequently the vehicle did not receive its service.

Service

Was happy with the work carried out on my vehicle.

Service

I have to say the southport store set up is brilliant. Attentive staff all the way through whether it be the sales team, secretary or service specialist

Service

Whilst having arranged a service 3 weeke in advance it took 7 hours before my car was ready. The reason given being that they were very busy. Why give me an appointment if so busy?

Service

No fuss booking in - provision of free taxi service to/from place of work meant no disruption to work routine.

Service

Kept me informed re service ensured had lift two and from work whilst car was being serviced

Service

Always have to wait ages for an appointment, perhaps they should sell less cars if they can’t cope with the aftercare

Service

I especially liked the video inspection of the underneath of the car. Some confusion with initial service booking ...long wait, and split MOT and service.. but this was resolved.

Service

I was given a good courtesy car but the issue, which eventually turned out to be a relatively minor one, took a week to resolve. I was satisfied mainly because the BMW courtesy car relieved the inconvenience and my car is fine now.

Service

My requirements were met quickly and professionally.

Service

AS SAID ABOVE - COULD NOT DO BETTER!! ALWAYS SO HELPFUL AND TOTALLY COURTEOUS.

Service

No problems and the organisation of transport home and back was excellent.

Service

As above, particularly liked the follow up video clip showing safety check; very reassuring

Service

Service staff so helpful and attentive. They knew I had an evening meeting and did everything possible to ensure my vehicle was ready

Service

All very clean hospitable and efficient

Service

Everything a customer expects

Service

As explained in the previous satisfaction survey, my only gripe was being promised a phone call when my car was ready for collection....I did not receive a call and was waiting outside on your car park in the cold and rain.

Service

Keep me updated and advised of any issues

Service

As above

Service

This is the 4th Bmw we have purchased from Haliwell Jones they have always made us feel comfortable and explain everything we need to know.

Sales

Mark Abbot fantastic as always. Abaxibg deal on x3. Car is fantastic. Very happy customer once again. Thank you Halliwell's

Sales

Very helpful

Sales

Refer to the first answer

Sales

Just superb involvement in every way

Sales

I was not given a demonstration even though I asked for one on 4 acasions disappointed

Sales

Welcoming showrooms, knowledgeable pleasant and friendly staff. Good deals for purchase of new car.

Sales

The sale person was outstanding and knowledgeable. I found Mark customer care never faltered in all my visits to the showroomHe deserve top score

Sales

BMW is a excellent car, extremely satisfied.

Sales

Some concerns over delivery time but overall the experience was excellent and communication was excellent throughout

Sales

From initial enquiry to delivery, Mark really did provided a great service and was a pleasure to deal with. Buying remotely (didn’t visit centre) raises a few concerns, which we’re allayed by Mark on a number of occasions.

Sales

Says it all in the scoring

Sales

As in 1 and your staff were delivering an excellent product.

Sales

All done very professional.

Sales

friendly, helpful, great service

Sales

As above excellent service and communication and quick turn around from order to pick up

Sales

Well looked after throghout

Sales

Excellent care, service and attention from start to finish. Professional, friendly, warm, relaxed and straightforward. I am an extremely happy customer and will certainly be doing business with you in the future when I next change cars.