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Staff are efficient and affable. I appreciated the video taken whilst my vehicle was being checked over.
Good customer service. Too big a gap from date I called to book in my car for service and date I was asked to bring the at in.
can't fault the way I was looked after
Good dealership friendly and fair.
Mostly satisfied. Slight delay with the courtesy car. The car was returned late by a previous customer. Can't really fault Halliwell Jones for this.
Very efficient systems.
I felt they investigated the problem fully and sorted it completely although it did take over a week I was happy with the end result. I would have given completely satisfied if I had been contacted more frequently and had to make less calls myself.
Good service but there was no courtesy car available, despite booking 2 months in advance, which caused problems as I am disabled . Also once car was collected after the service, 2 days later, we received a call to say our car was ready?
I always get looked after by all staff
Did a great job, the service staff were going to stay slightly later to accommodate me running late, which was appreciated
Excellent communication, like for like loan car which is extremely important. Pleasure to deal with Halliwell Jones staff
The staff always make you feel welcome and a valued customer.
We were kept updated on what was happening and everything was explained to us.
Fault reported now found on vehicle Awaiting part from Germany Faultwill be sorted and fixed at a later date convenient to myself and the garage
WAS WELL LOOKED AFTER
Able to fit in an MOT at short notice. MOT performed quickly and I was kept updated throughout with health check video.
Handled extremely well by Steve and Clare on reception
Only downside was I tried to book service in December but had to wait until January
I have absolute confidence in the Service Department and appreciate all they do to make driving a pleasure.
Efficient and friendly staff. Added to this is a complete transparency in what is being done to the vehicle.
I was kept fully informed at all times and received a safety check video by email which was very informative and helpful
Great team, kept me informed throughout.
This is my second BMWI bought my X3 from Bowker at Preston sadly not best experience...So immediately transferred my warranty and servicing package over to Halliwell Jones.Absolutely the best customer service I have ever had!
Friendly and reliable I know my car is in good hands.
Arranged for fleet car
Very accommodating when my 730 had a warranty issue and recognised that I needed a replacement car which was the same as my own vehicle.
On time with comprehensive feedback from the service engineer.
The wheel repair was completed under the warranty I had purchased with the car
The service was completed in a very short time, as promised and not all car manufacturers offer a Birthday treat
Couldnt find fault
When my daughter first went into Southport Haliwell Jones after being advised to do so over emergency brake replace she spoke to a gentleman called Steve who wasnt very helpful at all. Mark Abbott was amazing he sorted everything out on the spot.
Came and picked the car up at tha time they said they would fixed the problem with the cruise control and returned the car all nice and clean
The whole experience from arrival to collecting the car was so easy. The car was returned clean and the inspection video sent to me was most helpful.
Both the sales manager and service manager were keen to resolve my problem. Offering solutions to meet my needs and to ensure me the customer wasnt too too inconvenienced. Restored my faith in main dealers.
Simply and easy to drop my car in and kept up to date with progress etc.
Big mix up on car being picked up. I had to ring back and operater said there was no record of my phone call 2 hours previous
The car was booked in for a major Service and end of Warranty check. The vehicle was being collected from my wife's place of work of which he did not turn up until mid morning. Consequently the vehicle did not receive its service.
Was happy with the work carried out on my vehicle.
I have to say the southport store set up is brilliant. Attentive staff all the way through whether it be the sales team, secretary or service specialist
Whilst having arranged a service 3 weeke in advance it took 7 hours before my car was ready. The reason given being that they were very busy. Why give me an appointment if so busy?
No fuss booking in - provision of free taxi service to/from place of work meant no disruption to work routine.
Kept me informed re service ensured had lift two and from work whilst car was being serviced
Always have to wait ages for an appointment, perhaps they should sell less cars if they cant cope with the aftercare
I especially liked the video inspection of the underneath of the car. Some confusion with initial service booking ...long wait, and split MOT and service.. but this was resolved.
I was given a good courtesy car but the issue, which eventually turned out to be a relatively minor one, took a week to resolve. I was satisfied mainly because the BMW courtesy car relieved the inconvenience and my car is fine now.
My requirements were met quickly and professionally.
AS SAID ABOVE - COULD NOT DO BETTER!! ALWAYS SO HELPFUL AND TOTALLY COURTEOUS.
No problems and the organisation of transport home and back was excellent.
As above, particularly liked the follow up video clip showing safety check; very reassuring
Service staff so helpful and attentive. They knew I had an evening meeting and did everything possible to ensure my vehicle was ready
All very clean hospitable and efficient
Everything a customer expects
As explained in the previous satisfaction survey, my only gripe was being promised a phone call when my car was ready for collection....I did not receive a call and was waiting outside on your car park in the cold and rain.
Keep me updated and advised of any issues
This is the 4th Bmw we have purchased from Haliwell Jones they have always made us feel comfortable and explain everything we need to know.
Mark Abbot fantastic as always. Abaxibg deal on x3. Car is fantastic. Very happy customer once again. Thank you Halliwell's
Refer to the first answer
Just superb involvement in every way
I was not given a demonstration even though I asked for one on 4 acasions disappointed
Welcoming showrooms, knowledgeable pleasant and friendly staff. Good deals for purchase of new car.
The sale person was outstanding and knowledgeable. I found Mark customer care never faltered in all my visits to the showroomHe deserve top score
BMW is a excellent car, extremely satisfied.
Some concerns over delivery time but overall the experience was excellent and communication was excellent throughout
From initial enquiry to delivery, Mark really did provided a great service and was a pleasure to deal with. Buying remotely (didnt visit centre) raises a few concerns, which were allayed by Mark on a number of occasions.
Says it all in the scoring
As in 1 and your staff were delivering an excellent product.
All done very professional.
friendly, helpful, great service
As above excellent service and communication and quick turn around from order to pick up
Well looked after throghout
Excellent care, service and attention from start to finish. Professional, friendly, warm, relaxed and straightforward. I am an extremely happy customer and will certainly be doing business with you in the future when I next change cars.