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Friendly welcome/expecting me/offered a coffee/shown straight to the advisor/given realistic timescales/kept informed/brilliant video link showing me the work/same all over again when I went to collect. The lady on reception even laughed at my joke.
Steve was prompt and efficient, he regularly updated me on the service
Excellent customer service, especially from Stephen Hill.
Couldn't be more happy with the service, absolutely incredible, why go anywhere else!!
very satisfied; in the past a visit to a main dealership was a little intimidating but at Southport all the service and reception staff make you feel relaxed, welcome and as a result you feel at ease and more likely to enjoy the visit
Excellent and good value
Very good service
I thought that £211 to replace a cracked fog light was rather expensive and when I told the service receptionist they advised that to replace the headlight was a £1000 as was replacing a side mirror - both of which seem outrageous
They delivered what they promised rare these days
Very hospitable staff, provided coffee and kept me informed on progress
I had booked a collection for my Motability vehicle MOT but had too Chase it up at 10.30 am when nobody had turned up they had no record despite me organising it over the phone . Staff were very apologetic and helpful
Kept me informed of work progress and car was ready at time estimated
Very good service
Friendly efficient staff
steve on service receiption kept me well informed abt problems with car
See above, David Ogden saved a poor experience
No issues, courteous, professional
Did what was needed in time and on tome
Did have a problem which was sorted under warranty
I asked for one or two extra jobs to be done/checked and no problems with this.
While waiting with a cup of coffee and biscuits I received a Video of them examining the under carriage never had that before!!!! Great
Courtesy, clear and concise service
Always very courteous and welcoming
A good experience ! the garage and show room areas are immaculate.
Only person trying to help is David Ogden but he is being limited in what he can do by BMW
Very help full
Good service but the link with BMW emergency care and the overall process did not seem second nature to the team at Southport
The service was great but the fact that taxis are not supplied any more took the shine off.
Work is good
Attention always given to provide good level of service. car returned immaculate
Great, just took a bit longer than I anticipated for 2 alloys to be replaced.
Excellent customer service coupled with knowledgeable staff who go the extra mile to help their customers
Extremely satisfied first class service
The slight deduction from a full 5 is because there used to be no issue about calling a taxi to get to work but apparently the policy has changed and this no longer happens. This makes it less convenient.
Friendly professional people who were able to sort out what I needed.
Always great service
Excellent but I feel that this type of software error should be free of charge.
Halliwell Jones Service Dept is excellent and Keir McDonald dealt very efficiently with the issue I had with the vehicle.
Every thing was done to my satisfaction.
Good experience, but again, quite costly
I turned up to the dealership unannounced but still my issue was dealt with very quickly and professionally.
Good communications and very helpful and professional
STAFF MEMBER KIERAN VERY PROFESSIONAL DID EXACTLY WHAT HE SAID I.E WOULD RING YOU , KEPT YOU WELL INFORMED ALL TIME
Can't fault any of it
All done in the time allocated and everything I required was completed
Good service throughout department
Because you did the job and within time as I waited for the car to be serviced
I liked the personal video of the service.
You are always made very welcome as soon as you enter the premises from the receptionists on the desk. From then on everyone is very helpful,knowledgeable and professional in the way they deal with you.
The vehicle on return is well done and in pristine condition
looked after in every way
Overall good and helpful with useful video report. Short wait for attention at reception.
I would have been completely satisfied if the boot had been vacuumed. If this was not in the cleaners brief I am completely satisfied
Work identified, explained and I was kept up to date throughout the time my car was in for maintenance.
Excellent service & lovely staff.
Very thorough vehicle inspection and feedback
Excellent service from start to finish. However, the withdrawal of the 'collect & deliver' service is disappointing.
Work done and vehicle check explained by service advisor.
Repair was completed the same day
Totally satisfied with service, very friendly and helpfull staff. Car returned immaculate
booked in service done car washed easy
The job- changing my winter wheels took an hour longer than anticipated.
Unable to fault the service given.
Very satisfied no problems.
There is no fuss they just provide excellent service
Both service & warranty work 5. I would suggest that the pre- sale vehicle check be more thorough as the windscreen washers were defective from the outset, but not immediately identified by me due to clement weather. They were a hasle to get fixed.
Service was carried out swiftly.
Repair was carried out quicker than expected with great service from the team
As I have already said I find the staff at Halliwell Jones to be helpful and courteous. My car was ready for collection when promised and I had a very short wait in reception.
Completely from reception to completion treatment was excellent
The purchase of the car was dealt with efficiently and in a professional manner
For reasons above. Staff very knowledgable and friendly
Everything was a lovely relaxed experience and nothing was any trouble
Excellent. Clean and comfortable environment. Polite and efficient staff. Delivery delayed by a few days. Did not cause a problem.
Knowledge, Professionalism, Consideration and interest in the personal Relationship necessary in all the purchases was second to none.
Atention to us as customers was first rate
Treated as every prospective purchaser of a BMW should be. Excellent team
Customer loyalty and personal experience. Max and his colleagues have excellent interpersonal skills and provide a bespoke service of high standard.
Sales person Hayley was brilliant and easy to deal with and went the extra mile.
Friendly, helpful service and no pressure.
Steve Adams was the salesman we dealt with, he was very knowledgeable , helpful,patient a joy to deal with always smiling a credit to your company
FROM THE START OF BUYING A NEW CAR ,I WAS GIVEN VARIOUS MODELS TO LOOK AT AND DIFFERENT SPECIFICATIONS AND OFFERD TEST DRIVE
Great overall experience . Given a weekend test drive opportunity also which helped me decide to go ahead with the purchase
As in first question it does things exactly like you would expect.
Attentive staff who are quick to respond. Polite and nothing is too much trouble.
Mark Abbott dealt with my car purchase & he was excellent. He was attentive, professional, helpful & he listened to me.
Professional and courteous service from Halliwell Jones, Southport, from my initial enquiry, through to delivery and after sales
Mark at Southport BMW couldn't have been more helpful and kept us informed through every step of the process