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ABOUT HALLIWELL JONES SOUTHPORT

Welcome to Halliwell Jones Southport.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Had to wait 50 mins for the car to be made available due to congestion on the premises, for £326 for a service I would have expected it to have been washed and cleaned before its return

Service

When ready to purchase a new car, we were offered help but not overwhelmed with "pushy sales talk". When it came to the ordering process, it was conducted in a very smooth, efficient, courteous and professional manner.

Service

Arrived and was seen by two people straight away. Offered coffee throughout my stay and kept up to date with what was happening with the car throughout the service.

Service

General experience was very good, the reception lady being very attentive and looking after me and my wife.

Service

Having arranged for a taxi home on the day, my wife arrived to be told the policy had changed and no taxi would be provided. Having taken no money she has to walk home 2.5 miles. This policy should of affected future bookings only. Very bad.!

Service

The Receptionist & service manager were really polite & very helpful. Unfortunately, the free mini Valet was not up to the usual high BMW standards. The alloy wheels hadn't been cleaned nor had the boot compartment been vacuumed.

Service

Shocked at the final price of what seemed to be a fairly standard service

Service

I had some concerns about the customer service and this was addressed beyond my expectation

Service

The usual excellent service one has come to expect of the dealership

Service

Car wasn't ready when expected

Service

From first calling, Sam on reception was very helpful, professional and polite as was Clare who arranged the paperwork for the repairs and courtesy vehicle.

Service

I expected to have my car ready at 5pm unfortunately I had to wait until the following day- If I had been given a courtesy car it would not have been an issue.

Service

Good experience with halliwell Jones Southport.

Service

No courtesy car available

Service

Despite a mix-up with the original booking, Southport managed to fit me in and complete the service with a minimum of fuss.

Service

I paid £300+ for an oil service and car wasn't even washed which every other garage offers

Service

Excellent customer service. You know you are dealing with genuine professional people the moment you walk in the door!

Service

The customer service is completely lacking with a total lack of commumication between the suppliers, head office and the garage itself.

Service

Service carried out professionally- no hidden extras and spot on with time scale for the service.

Service

Good overall experience

Service

Everything was fine. I would add that the woman with the dark hair on reception at Halliwell Jones in Southport is excellent at her job and makes customers feel very welcome on arrival. It makes a difference to be greeted in such a pleasant way.

Service

I get well looked after.

Service

Friendly and courteous staff. Easy to deal with.

Service

waiting around to long.

Service

Great service experience, however I just feel you overcharge for oil.

Service

Having purchaced a five year inclusive service package with my new vehicle in 2014, I was shocked to be told I needed to pay for brake fluid before the end of the five year period. £90! Dispute is still ongoing. Long wait to be seen on arrival.

Service

The gentleman who dealt with the requirements was very courteous and efficient.

Service

Excellent service and I liked the way you looked after my vehicle

Service

Kept informed throughout the process

Service

reception @ service reception were very helpful car was well presented

Service

Top class experience from booking to collection

Service

All done very efficiently. Great staff.

Service

Incorrect details cost me money and time .

Service

Staff could not have done anymore

Service

Always get great service from Halliwell Jones Southport

Service

Good staff

Service

Average service. Approved used did not cover any of the issues so far. Had to threaten to return car to get work done. Still arguing over the paint that is peeling away from the front bumper and is not covered under warranty. Any excuse to not fix.

Service

Staff are great, from the moment you walk in and are greeted by the receptionist through to dealing with the Service Department, it's a great experience.

Service

Quick turnaround

Service

They identified a potentially dangerous item (rear wheel cracked in two places on inner rim), informed me and set in train to replace it without any fuss or nonsense.

Service

Excellent service, friendly staff and all repair done very quick. Also a video showing me everything that was being checked :)

Service

I received a video of my car from the mechanic doing the service/MOT/end of warrenty check at 3pm. There were a couple of things picked up which I assumed someone would contact me about but didn't. I had to ring and quiery the next day

Service

From the moment you enter Halliwell Jones the girls on reception are pleasant,courteous and a great

Service

The staff were very courteous and helpful and kept me informed of my cars progress.

Service

As above the whole experience pre and post. To be fair the lady at the desk was polite and helpful

Service

Can only rate fairly satisfied as service and work carried out was good however as des rubbed earlier I have to return within next month for further service w checks.

Service

Very good service given with a video to show the works.

Service

Superb service once at the dealership. The only criticism is that the available slots for work are too far in the future. More capacity is needed here

Service

Had to return to garage to get service info added to the car. I was sold a car with a service plan which I was told had 2 years left to run but turns out it didn't and had expired at 36,000 miles. The car had 32000 miles when I bought it!!!

Service

The windows where left streaky from the shampoo used on the valet

Service

Staff are always friendly and are always willing to help you in any way that they can..

Service

I wasn't told exactly why my car was recalled.

Service

The staff were friendly helpful and professional they made the experience hassle free.

Service

Quick . Efficient and very proffesional

Service

Excellent service, keeping me fully informed.

Service

If all of the staff was like David Ogden (Service Manager) and the lovely receptionist, it would be a Brilliant place to visit

Service

Staff are efficient and affable. I appreciated the video taken whilst my vehicle was being checked over.

Service

Good customer service. Too big a gap from date I called to book in my car for service and date I was asked to bring the at in.

Service

Good dealership friendly and fair.

Service

can't fault the way I was looked after

Service

Mostly satisfied. Slight delay with the courtesy car. The car was returned late by a previous customer. Can't really fault Halliwell Jones for this.

Service

Good service but there was no courtesy car available, despite booking 2 months in advance, which caused problems as I am disabled . Also once car was collected after the service, 2 days later, we received a call to say our car was ready?

Service

I felt they investigated the problem fully and sorted it completely although it did take over a week I was happy with the end result. I would have given completely satisfied if I had been contacted more frequently and had to make less calls myself.

Service

Very efficient systems.

Service

I always get looked after by all staff

Service

Did a great job, the service staff were going to stay slightly later to accommodate me running late, which was appreciated

Service

Excellent communication, like for like loan car which is extremely important. Pleasure to deal with Halliwell Jones staff

Service

The staff always make you feel welcome and a valued customer.

Service

Fault reported now found on vehicle Awaiting part from Germany Faultwill be sorted and fixed at a later date convenient to myself and the garage

Service

WAS WELL LOOKED AFTER

Service

We were kept updated on what was happening and everything was explained to us.

Service

Able to fit in an MOT at short notice. MOT performed quickly and I was kept updated throughout with health check video.

Service

Handled extremely well by Steve and Clare on reception

Service

No problems, smooth transaction from beginning to end, car delivered on time.

Sales

Sales person was Hayley Hurrell and she was first class. Didn't have the model I was after but arranged quickly. Hayley very passionate about the model I was buyi Reception also greeted with a smile and offered coffee. Was made to feel very welcome

Sales

Max Bowden and others members of the company where excellent.i had no problems with any questions I asked,very knowledgable.

Sales

Always been satisfied with this dealership over 15 years plus

Sales

Salesman very helpful and said I should go back in to get more demonstration of the IT in the car once I was used to the basics of having an automatic.

Sales

Mark the salesman made us feel important as a customer and was very helpful and thorough.Pleasure to deal with.

Sales

Everything occurred as the sales team said it would

Sales

All very friendly and helpful

Sales

Prompt service. Understood my needs and offered friendly and challenging advice.

Sales

All round excellent service, all staff very kind and friendly

Sales

Very satisfied the sales people are excellent especially Darren at Southport who makes you feel very at ease

Sales

Every aspect of the buying experience up until the point at which I walked around the car and noticed a dent just in front of the fuel cap was excellent. Great customer service spoiled by a very obvious pre-inspection failure.

Sales

polite and helpful service.

Sales

Mark Abbot fantastic as always. Abaxibg deal on x3. Car is fantastic. Very happy customer once again. Thank you Halliwell's

Sales

Very helpful

Sales

This is the 4th Bmw we have purchased from Haliwell Jones they have always made us feel comfortable and explain everything we need to know.

Sales

Refer to the first answer

Sales

Just superb involvement in every way

Sales

I was not given a demonstration even though I asked for one on 4 acasions disappointed