No news found with your current search criteria.
Had to wait 50 mins for the car to be made available due to congestion on the premises, for £326 for a service I would have expected it to have been washed and cleaned before its return
When ready to purchase a new car, we were offered help but not overwhelmed with "pushy sales talk". When it came to the ordering process, it was conducted in a very smooth, efficient, courteous and professional manner.
Arrived and was seen by two people straight away. Offered coffee throughout my stay and kept up to date with what was happening with the car throughout the service.
General experience was very good, the reception lady being very attentive and looking after me and my wife.
Having arranged for a taxi home on the day, my wife arrived to be told the policy had changed and no taxi would be provided. Having taken no money she has to walk home 2.5 miles. This policy should of affected future bookings only. Very bad.!
The Receptionist & service manager were really polite & very helpful. Unfortunately, the free mini Valet was not up to the usual high BMW standards. The alloy wheels hadn't been cleaned nor had the boot compartment been vacuumed.
Shocked at the final price of what seemed to be a fairly standard service
I had some concerns about the customer service and this was addressed beyond my expectation
The usual excellent service one has come to expect of the dealership
Car wasn't ready when expected
From first calling, Sam on reception was very helpful, professional and polite as was Clare who arranged the paperwork for the repairs and courtesy vehicle.
I expected to have my car ready at 5pm unfortunately I had to wait until the following day- If I had been given a courtesy car it would not have been an issue.
Good experience with halliwell Jones Southport.
No courtesy car available
Despite a mix-up with the original booking, Southport managed to fit me in and complete the service with a minimum of fuss.
I paid £300+ for an oil service and car wasn't even washed which every other garage offers
Excellent customer service. You know you are dealing with genuine professional people the moment you walk in the door!
The customer service is completely lacking with a total lack of commumication between the suppliers, head office and the garage itself.
Service carried out professionally- no hidden extras and spot on with time scale for the service.
Good overall experience
Everything was fine. I would add that the woman with the dark hair on reception at Halliwell Jones in Southport is excellent at her job and makes customers feel very welcome on arrival. It makes a difference to be greeted in such a pleasant way.
I get well looked after.
Friendly and courteous staff. Easy to deal with.
waiting around to long.
Great service experience, however I just feel you overcharge for oil.
Having purchaced a five year inclusive service package with my new vehicle in 2014, I was shocked to be told I needed to pay for brake fluid before the end of the five year period. £90! Dispute is still ongoing. Long wait to be seen on arrival.
The gentleman who dealt with the requirements was very courteous and efficient.
Excellent service and I liked the way you looked after my vehicle
Kept informed throughout the process
reception @ service reception were very helpful car was well presented
Top class experience from booking to collection
All done very efficiently. Great staff.
Incorrect details cost me money and time .
Staff could not have done anymore
Always get great service from Halliwell Jones Southport
Average service. Approved used did not cover any of the issues so far. Had to threaten to return car to get work done. Still arguing over the paint that is peeling away from the front bumper and is not covered under warranty. Any excuse to not fix.
Staff are great, from the moment you walk in and are greeted by the receptionist through to dealing with the Service Department, it's a great experience.
They identified a potentially dangerous item (rear wheel cracked in two places on inner rim), informed me and set in train to replace it without any fuss or nonsense.
Excellent service, friendly staff and all repair done very quick. Also a video showing me everything that was being checked :)
I received a video of my car from the mechanic doing the service/MOT/end of warrenty check at 3pm. There were a couple of things picked up which I assumed someone would contact me about but didn't. I had to ring and quiery the next day
From the moment you enter Halliwell Jones the girls on reception are pleasant,courteous and a great
The staff were very courteous and helpful and kept me informed of my cars progress.
As above the whole experience pre and post. To be fair the lady at the desk was polite and helpful
Can only rate fairly satisfied as service and work carried out was good however as des rubbed earlier I have to return within next month for further service w checks.
Very good service given with a video to show the works.
Superb service once at the dealership. The only criticism is that the available slots for work are too far in the future. More capacity is needed here
Had to return to garage to get service info added to the car. I was sold a car with a service plan which I was told had 2 years left to run but turns out it didn't and had expired at 36,000 miles. The car had 32000 miles when I bought it!!!
The windows where left streaky from the shampoo used on the valet
Staff are always friendly and are always willing to help you in any way that they can..
I wasn't told exactly why my car was recalled.
The staff were friendly helpful and professional they made the experience hassle free.
Quick . Efficient and very proffesional
Excellent service, keeping me fully informed.
If all of the staff was like David Ogden (Service Manager) and the lovely receptionist, it would be a Brilliant place to visit
Staff are efficient and affable. I appreciated the video taken whilst my vehicle was being checked over.
Good customer service. Too big a gap from date I called to book in my car for service and date I was asked to bring the at in.
Good dealership friendly and fair.
can't fault the way I was looked after
Mostly satisfied. Slight delay with the courtesy car. The car was returned late by a previous customer. Can't really fault Halliwell Jones for this.
Good service but there was no courtesy car available, despite booking 2 months in advance, which caused problems as I am disabled . Also once car was collected after the service, 2 days later, we received a call to say our car was ready?
I felt they investigated the problem fully and sorted it completely although it did take over a week I was happy with the end result. I would have given completely satisfied if I had been contacted more frequently and had to make less calls myself.
Very efficient systems.
I always get looked after by all staff
Did a great job, the service staff were going to stay slightly later to accommodate me running late, which was appreciated
Excellent communication, like for like loan car which is extremely important. Pleasure to deal with Halliwell Jones staff
The staff always make you feel welcome and a valued customer.
Fault reported now found on vehicle Awaiting part from Germany Faultwill be sorted and fixed at a later date convenient to myself and the garage
WAS WELL LOOKED AFTER
We were kept updated on what was happening and everything was explained to us.
Able to fit in an MOT at short notice. MOT performed quickly and I was kept updated throughout with health check video.
Handled extremely well by Steve and Clare on reception
No problems, smooth transaction from beginning to end, car delivered on time.
Sales person was Hayley Hurrell and she was first class. Didn't have the model I was after but arranged quickly. Hayley very passionate about the model I was buyi Reception also greeted with a smile and offered coffee. Was made to feel very welcome
Max Bowden and others members of the company where excellent.i had no problems with any questions I asked,very knowledgable.
Always been satisfied with this dealership over 15 years plus
Salesman very helpful and said I should go back in to get more demonstration of the IT in the car once I was used to the basics of having an automatic.
Mark the salesman made us feel important as a customer and was very helpful and thorough.Pleasure to deal with.
Everything occurred as the sales team said it would
All very friendly and helpful
Prompt service. Understood my needs and offered friendly and challenging advice.
All round excellent service, all staff very kind and friendly
Very satisfied the sales people are excellent especially Darren at Southport who makes you feel very at ease
Every aspect of the buying experience up until the point at which I walked around the car and noticed a dent just in front of the fuel cap was excellent. Great customer service spoiled by a very obvious pre-inspection failure.
polite and helpful service.
Mark Abbot fantastic as always. Abaxibg deal on x3. Car is fantastic. Very happy customer once again. Thank you Halliwell's
This is the 4th Bmw we have purchased from Haliwell Jones they have always made us feel comfortable and explain everything we need to know.
Refer to the first answer
Just superb involvement in every way
I was not given a demonstration even though I asked for one on 4 acasions disappointed