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ABOUT HALLIWELL JONES SOUTHPORT

Welcome to Halliwell Jones Southport.

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WHAT A DIFFERENCE A DAY MAKES.

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ANTI-SLAVERY AND HUMAN TRAFFICKING STATEMENT

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Our Christmas Opening Hours

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THE NEW BMW X5

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INTRODUCING… THE 8

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THE BMW M5. BALANCE TAKES MANY FORMS.

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THE BMW M5. AVAILABLE AT 0% APR WITH BMW DIVIDE. Ts&Cs apply.

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THE BMW i3s AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 COUPÉ AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 ROADSTER AT A LOW 5.9% APR REPRESENTATIVE.*

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SEPTEMBER 68-PLATE OFFERS

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BMW Help: Recalls

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BMW awarded the 'Overall Winner' at the Tow Car Awards 2018

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THE NEW BMW X5

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The Halliwell Jones Rewards Card

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Upgrade Event

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The new BMW 2 Series Active & Gran Tourer

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BMW 6 SERIES GRAN TURISMO NOW WITH 0% APR

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What Car? Car of the Year Awards

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Our Latest Motability Offers

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BMW i8 Roadster

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Looking for a nearly new BMW?

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Impress with the new BMW Shadow Edition

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The all-new BMW X3.

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NEW Halliwell Jones Films

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Best Large Executive Company Car

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Full-Time Housekeeper/Cleaner

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Halliwell Jones Southport Support Mad Dog 10k

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RIDE & DRIVE WEEKEND

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW 4 SERIES. NOW WITH 0% APR ON IMMEDIATE DELIVERY VEHICLES.*

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THE BMW i3 AT A LOW 2.9% APR REPRESENTATIVE.*

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything a customer expects

Service

All very clean hospitable and efficient

Service

As explained in the previous satisfaction survey, my only gripe was being promised a phone call when my car was ready for collection....I did not receive a call and was waiting outside on your car park in the cold and rain.

Service

MOT and inspection was carried out as explained and arranged

Service

As above

Service

Listened to my concern and sorted it.

Service

Keep me updated and advised of any issues

Service

Excellent from start to finish. Clare was very helpful and endeavoured to resolve the problems created by Stratstone BMW Harrogate and rebooted the car in for the following week to enable the service to be completed under the Service Contract.

Service

nice women staff work there :)

Service

Always very pleasant and welcoming

Service

Again, top service.

Service

I generally give 5 stars and I would have in this case. I am still awaiting the details of what they have actually replaced and repaired at the end of warranty and MOT.Also I am not sure if after this warranty work if I should keep the car or sell

Service

My car was put on a diagnostic computer although it was in overnight the fault was found and rectified with me getting a beautifully clean and washed car back.

Service

Grumpy customer service message left on my phone. Frustration that windscreen wipers were put on order and I received a call to say they were in. I travelled to the dealer and nobody knew anything about them. I still haven't got my new wiper blades.

Service

excellent service by professional knowledgeable staff, who are always willing to help and go that extra mile to please their customers.

Service

Staff were friendly and keen to help

Service

Excellent service

Service

From arrival to departure an excellent service. Very helpful and professional.

Service

Was really impressed with Claire & Rhins who dealt with us

Service

Very fast an efficient service dave the service manager was very helpful

Service

The service was first class no hassle to get your car MOT and service .What more could you ask.

Service

As the car required an extended stay due to my company car supplier not informing HJ, Southport extended my loan car to enable me to complete for my scheduled company business in Scotland that week, many thanks Keir.

Service

Excellent service - incredibly professional and went out of their way to sort out the problem and keep me informed. Great job

Service

Courtesy car available minimal hassle

Service

I was looked after from the minute I walked in. From reception through to service.

Service

Kept informed all the time and loved the video showing the inspection and all the information - top class

Service

Would not go to any other BMW Service agents.

Service

HJ were both courteous and informative regarding the Brake Fluid service, MOT & 'Quality enhancements' that required applying to the vehicle

Service

Great friendly service

Service

I always have a great experience at Halliwell Jones, they do exactly what they say there going to do

Service

Once I’d received a more competing service price I was completely satisfied

Service

MOT time but going on holiday - forgot! Needed to be fitted in excellent response - no corners cut - taxi provided - car valeted - price reasonable

Service

Courteous and efficient staff made the experience stress free.

Service

I was kept in touch at all times

Service

Great experience overall, only trying to call by phone let’s you down, rarely anyone available, have to wait for callback which doesn’t always come

Service

Service Dept very pleasant and helpful

Service

I can tell the car has been serviced, the on line video is great to see the underside inspection.

Service

Pitty the courtesy car was not foc.

Service

Nothing bad to say about the service

Service

Another day without my car when the parts arrive?

Service

excellent overall service

Service

Top service from booking in to collection

Service

work completed to my satisfaction

Service

Great service from David Ogden and the team...tank you!

Service

As aboveVery professional

Service

I just walked in and was seen straight away and the job was completed with ease

Service

Friendly, efficient and reliable.

Service

It actually took longer than the estimated time

Service

Excellent service

Service

Attention to detail 1st class

Service

My car was booked in for service but I still had to wait quite a while to be seen and I felt that the paperwork took priority over personal attention.

Service

Very satisfied but think it expensive

Service

Service is always good, but i was advised that due to a nail in my tyre, the tyre would have to be replaced. When i questioned this, i was told repairs are not allowed by BMW on tyres for M series cars. I asked them to provide proof, they gave none

Service

Very good service and offer to collect my car the next day so keeping the loan car overnight.

Service

They were quick and kept me informed

Service

Sorted out the upgrade

Service

The only issue is that I have occasionally had to wait to speak to an adviser: this can be a bit of a problem for me as I am often on a short timescale with having to get to or from work. I have also had difficulties getting through on the phone.

Service

Fantastic customer service as always especially from Charles and all the team!!!!

Service

They went out of their way to fit me in quickly at short notice , and kept me fully informed of the issues - correcting them as quickly as possible.

Service

The contact I received, in particular from David Ogden, was and very professional and friendly at the same time.

Service

My car was driving very well after the service, parts were sourced and fitted in a timely manner.

Service

Every visit you are treated professionally by the staff ! I must say that your service manager Mr David Ogden is the biggest asset to the group.

Service

Prompt and effficient

Service

The personnel are always very helpful

Service

Staff are friendly

Service

did what they said they would do kept you updated.

Service

Car has been in 3 times and left to sit for days with miner issue

Service

Problem was sorted out in a timely fashion and I was looked after during my stay

Service

Disappointed that the air con unit had failed but pleased that BMW picked up part of the cost even though outside warranty.

Service

They attended to my problem immediately and professionally

Service

As above q1 no hassles

Service

Unfortunately the warranty repair work didn't resolve the problem.

Service

Very attentive gave overall excellent customer service and experience

Service

Although there was a minor problem and because of parts delay is still current , I know the problem will be dealt with satisfactorily .

Service

From the moment I stepped into the dealership I was well looked after.The lovely lady at reception made me a magnificent cup if coffee.Kier explained what would happen with my car, then walked me around my courtesy car (X1)

Service

Ion all my previous contact with the company it has been fantastic.However on this occasion I was disappointed, my service book was returned to me with Mr Gaskill written on it not my name.

Service

The Staff at Halliwell Jones are always professional, polite and courteous and engender confidence in their continued ability to properly look after my BMW.

Service

As above

Service

I got a warning regarding my brakes and they fitted me in the next day which is excellent customer service

Service

Halliwell Jones have been excellent but its really annoying my car has to have visited there so many times

Service

Good service and communication

Service

Everything straightforward and carried out promptly

Service

They have been friendly and professional

Service

Friendly and helpfulVideo update on the serviceGreat complimentary wash and valetComplimentary taxi into town and back during the wait

Service

EVERY BODY POLITE AND FREINDLY

Service

Very good

Service

See above only reason you lost one star is the time you have the car . I have better things to do, than walk around Southport all day waiting for car. You no longer give a voucher towards lunch at Vincent’s anymore.

Service

Since having my servicing done at Haliwel-Jones Southport, I have not had any worries about my car. They see to all my needs and I can drive my car both here in England and on the continent with confidence.

Service

The service was completed very well and on time with the health check on my car explained,but better still was the video of the underside of the car making it all very clear

Service

Thorough investigation into my cars problem I was very satisfied with the outcome

Service

All staff were very friendly and everything fully explained to me.

Service

Cost of service is quite expensive compared with independent garages

Service

No problems at all and friendly staff

Service

No pressure and very informative and friendly staff.

Sales

satisfied with purchase of the car but dissatisfied with delivery of the car reason is the valet service is poor the car not clean properly specially the windows and wind screen I had to clean it myself. very disappointed from BMW dealers.

Sales

Staff were very helpful and very friendly and non judgement.

Sales

Staff are professional and made it an easy experience

Sales

Sales person Haley was execellent. Very professional

Sales

We are always very well looked after at our local centre, primarily by Mark Abbott and Matthew Hall.

Sales

Got the car I wanted for a price I was happy with.

Sales

Because we were completely satisfied, we were well treated by our salesman, Darran Powsney nothing was too much trouble for him, He made us relaxed, we were well informed, he was courteous and patient throughout.

Sales

Dedicated Delivery zone and shown all what all the buttons do.

Sales

The staff were friendly and patient and the show room was a pleasant environment to spend time in.

Sales

The service from all staff was outstanding

Sales

Vehicle ordered on 21st July, Original delivery date of vehicle was week commencing 24th September, this then got delayed to 2nd October, then again to the 10th October. We had sold our current vehicle based on the initial September date.

Sales

Darren kept us updated from start to finish

Sales

All good, post sale communications rather worse than pre-sale, but that's dealer salesmen for you.

Sales

all aspects of my dealings with Halliwell Jones were positive

Sales

I was not satisfied with the almost 3 month wait for the vehicle but I was satisfied with how Halliwell Jones communicated with me and kept me informed. I have no negative feedback on Halliwell Jones manger my vehicle purchase

Sales

Again as stated above very good experience and knowledge of staff was excellent. Even received a call from Darren a few days after I took the car to check that everything was ok

Sales

Was completely satisfied with all the process from the 1st time I went into the centre and was introduced to Darran Powsey

Sales

Pre & post sales support has been second to none; from the receptionists thru to the sales team and the BMW Genius who talked me through the details of my car

Sales

As above very happy max very knowledgable and showed me how to use all the controls

Sales

as above excellent service.