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Everything went as planned not much waiting around for the paperwork to be completed and a courtesy car ready for me to use.
My X5 had its 1st service (price £329) During service I was asked if I wanted AdBlue top up for a fee of £25. On collection the bill was £429 (further £75 added - filter change no phone call Service Rep was arrogant and disinterested in my complaint
Excellent service and good communication
I mentioned an issue with the oil sensor which was not looked at and I had to arrange for the car to come in again
Could not get this Service and attention at any other BMW Dealer ship..
service was completed without any fuss
Since having my BMW, I have been more than satisfied with the service experience at Halliwell Jones, Southport. The staff are so helpful and informative about any questions you have on the car you choose.
Fast efficient service levels
Prompt and courteous staff. Everything surrounding the service explained in full. Car valeted on collection to a good standard.
Excellent customer service. They fitted me in quickly and looked after me whilst I waited for my car to be serviced. I will go to them in future for any further servicing requirements.
Excellent, efficient & professional service provided by Steve Hill at Halliwell Jones Bmw Southport.
Appointment times are good idea and fast service Reception very friendly with tea coffee offered if wait
Excellent service from the minute I called in. The work was completed to a high standard and punctual.
I was kept informed of my vehicles maintenance progress and the video feed back was impressive. Overall I was confident my vehicle had received the attention it required. It was returned clean and tidy.
Max spend as much time as I needed going through the various options of how I could buy - happy to change the deposit / term / mileage many times over to find the right one.
The work was carried out and the car was ready at the designated time. Very prompt and professional.
All staff very polite and appraochable
Brilliant. As per question 1.
I would have given 5 stars but you have changed the policy on a courtesy taxi after dropping off the car .. I would have arranged a lift had I known ( instead of having to pay a taxi)
I had to go through Bmw themselves to get resolved what was a straightforward issue.
I was surprised when I got the message with a video to explain the service.
Very easy to deal with, service advisor Steve Hill is very knowledgable and professional, a credit to Halliwell Jones.
The communication is always very helpful and informative and allows you to work your own day and responsibilities around the inevitable inconvenience of having work done to your vehicle.
Have previously been promised phone calls that never materialise re upgrading car
Had faulty alloys, however wasn't covered by the warranty apparently... Asked to look at the warranty however staff couldn't produce one.., said they would send a warranty to my email... never received it.
From the service side of things the staff were efficient and knowledgeable explaining what had been done and also sent a health check video from a technician giving a report of a detailed visual inspection which was very useful and informative.
Information given are correct and try to give satisfaction at all times
Because I had a problem with my new bmw 3 series which wasn't less than two months old on the day I was going on holiday which they took a look at and couldn't resolve the problem so one of the managers gave me his personal car to go away
Brought car in for call in Needed part and had to wait until following day for the car
Everything and everyone professional and helpful
From the arrival to the end brilliant
Good service but the car was dirty when we take her back,full of mud at the driver's seat. The lady who served us said they washed the car before but the car was more dirty outside and inside.
Everything was done to a vry high standard.
I'm still being referred to as MRS not as MR despite asking for this to be corrected on three occasions.
Friendly welcome/expecting me/offered a coffee/shown straight to the advisor/given realistic timescales/kept informed/brilliant video link showing me the work/same all over again when I went to collect. The lady on reception even laughed at my joke.
Steve was prompt and efficient, he regularly updated me on the service
Excellent customer service, especially from Stephen Hill.
Couldn't be more happy with the service, absolutely incredible, why go anywhere else!!
Excellent and good value
very satisfied; in the past a visit to a main dealership was a little intimidating but at Southport all the service and reception staff make you feel relaxed, welcome and as a result you feel at ease and more likely to enjoy the visit
Very good service
They delivered what they promised rare these days
I thought that £211 to replace a cracked fog light was rather expensive and when I told the service receptionist they advised that to replace the headlight was a £1000 as was replacing a side mirror - both of which seem outrageous
Very hospitable staff, provided coffee and kept me informed on progress
I had booked a collection for my Motability vehicle MOT but had too Chase it up at 10.30 am when nobody had turned up they had no record despite me organising it over the phone . Staff were very apologetic and helpful
Kept me informed of work progress and car was ready at time estimated
See above, David Ogden saved a poor experience
Very good service
steve on service receiption kept me well informed abt problems with car
Friendly efficient staff
No issues, courteous, professional
Did what was needed in time and on tome
Did have a problem which was sorted under warranty
While waiting with a cup of coffee and biscuits I received a Video of them examining the under carriage never had that before!!!! Great
Courtesy, clear and concise service
I asked for one or two extra jobs to be done/checked and no problems with this.
A good experience ! the garage and show room areas are immaculate.
Always very courteous and welcoming
Only person trying to help is David Ogden but he is being limited in what he can do by BMW
Very help full
Good service but the link with BMW emergency care and the overall process did not seem second nature to the team at Southport
The service was great but the fact that taxis are not supplied any more took the shine off.
Work is good
Attention always given to provide good level of service. car returned immaculate
Great, just took a bit longer than I anticipated for 2 alloys to be replaced.
Excellent customer service coupled with knowledgeable staff who go the extra mile to help their customers
Extremely satisfied first class service
The slight deduction from a full 5 is because there used to be no issue about calling a taxi to get to work but apparently the policy has changed and this no longer happens. This makes it less convenient.
Friendly professional people who were able to sort out what I needed.
Always great service
Halliwell Jones Service Dept is excellent and Keir McDonald dealt very efficiently with the issue I had with the vehicle.
Excellent but I feel that this type of software error should be free of charge.
Every thing was done to my satisfaction.
Attentive, friendly take time to explain - overall a welcoming and professional service
From entering Halliwell Jones' premises in Southport, we were made to feel that we were the only people that mattered. We weren't rushed and Connor and Darran made sure that we had all the information needed to make an informed decision on the X5.
The sale was managed by Mark Abbott and he provided excellent service, explaining all the models and options available. He took us through the process without any worries on our part.
The purchase of the car was dealt with efficiently and in a professional manner
For reasons above. Staff very knowledgable and friendly
Excellent. Clean and comfortable environment. Polite and efficient staff. Delivery delayed by a few days. Did not cause a problem.
Everything was a lovely relaxed experience and nothing was any trouble
Atention to us as customers was first rate
Knowledge, Professionalism, Consideration and interest in the personal Relationship necessary in all the purchases was second to none.
Treated as every prospective purchaser of a BMW should be. Excellent team
Sales person Hayley was brilliant and easy to deal with and went the extra mile.
Customer loyalty and personal experience. Max and his colleagues have excellent interpersonal skills and provide a bespoke service of high standard.