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Excellent service & lovely staff.
Very thorough vehicle inspection and feedback
Excellent service from start to finish. However, the withdrawal of the 'collect & deliver' service is disappointing.
Work done and vehicle check explained by service advisor.
Repair was completed the same day
Totally satisfied with service, very friendly and helpfull staff. Car returned immaculate
booked in service done car washed easy
The job- changing my winter wheels took an hour longer than anticipated.
Unable to fault the service given.
Very satisfied no problems.
There is no fuss they just provide excellent service
Service was carried out swiftly.
Both service & warranty work 5. I would suggest that the pre- sale vehicle check be more thorough as the windscreen washers were defective from the outset, but not immediately identified by me due to clement weather. They were a hasle to get fixed.
Repair was carried out quicker than expected with great service from the team
As I have already said I find the staff at Halliwell Jones to be helpful and courteous. My car was ready for collection when promised and I had a very short wait in reception.
Completely from reception to completion treatment was excellent
The Dealer free taxi service has been dropped otherwise five stars
It was just a routine service but everything from booking to collection was trouble free.
Had mentioned an issue with my car when dropping it off for service however no notes were made about it and seemingly no checks were made as i called about the issue in the following days and there was no record of the issue.
I had my winter tyres replaced by my Summer tyres.5 miles from Halliwell Jones the tyre pressure alarm sounded. I presume your people cannot be bothered to re set after changing tyres
Very professional. Particularly impressed with health check video.
Prompt friendly service
On arrival I was told I would be contacted when the work was completed. This never happened I contacted you and was informed the car had been ready for a while.
Nothing to really complain about
As stated, being charged 90 to tell me it's visibly clear the condenser is leaking, the quoted another 600 on top to repair, then being unable to explain a quote for my insurance company, after much chasing on my part. Unacceptable
Replacement tyres fitted on planned day and service carried out but upgrade of SatNav delayed by a day awaiting memory stick. Sounds a very antiquated way of upgrading SatNav. Try internet download!!!
Very helpful and accomodated me at short notice
When I took it in the issue was identified and fixed. I was kept up to date with progress. Once you can get an appointment it's fine, getting one is the issue.
I chose to wait for my car to be serviced, during which time several members of staff took time out to check if I wanted a coffee and newspaper.
The admin team are great but the technicians clearly miss issues that were perfectly fine 1 month prior
Service was arranged at short notice by Stuart, done promptly, fair price and car was cleaned.
Good level of care and detail taken, but felt a little expensive for a minor service that came in at £288. I was also very unhappy about the courtesy taxi being removed from HJ Southport. I was not told about this prior. I had no arragend transport!
At every point I was dealt with in a friendly & professional manner.
I had dropped my car off the previous day,to ensure that it would be started early next day and ready next day. Told initially car wouldn't be ready so I would have to book it in again. In fairness when I complained they carried on till late to fini
Minor faults seemingly fixed then reoccurred but corrected itself. (For now?)
Fault still there now, going back again, this car is a Lemon
Personnel touch and not just treated as day job.
There were some concerns over the availability of a loan car. The staff were most helpful and a car was made available when required. Pity it had the dealers advertisement all over it.
First class from beginning to end.No problems at all.deali
Did the job they needed to do without any fuss or complications
Because I was over 50k miles by 700 I had to argue that I did not pay for my service even though I had service pack on my vehicle. I could not get my car in for a service before it had done 50k miles because they could not get me a service slot.
Friendly staff and very helpful
Outstanding in every respect.
I was kept up to date and had a thoroughbred down and personal video of my car, which was really nice. My car was also cleaned inside and out and a free health check was done. Thanks BMW!
The level of service makes me feel valued
Had to wait 50 mins for the car to be made available due to congestion on the premises, for £326 for a service I would have expected it to have been washed and cleaned before its return
When ready to purchase a new car, we were offered help but not overwhelmed with "pushy sales talk". When it came to the ordering process, it was conducted in a very smooth, efficient, courteous and professional manner.
Arrived and was seen by two people straight away. Offered coffee throughout my stay and kept up to date with what was happening with the car throughout the service.
General experience was very good, the reception lady being very attentive and looking after me and my wife.
Having arranged for a taxi home on the day, my wife arrived to be told the policy had changed and no taxi would be provided. Having taken no money she has to walk home 2.5 miles. This policy should of affected future bookings only. Very bad.!
Shocked at the final price of what seemed to be a fairly standard service
The Receptionist & service manager were really polite & very helpful. Unfortunately, the free mini Valet was not up to the usual high BMW standards. The alloy wheels hadn't been cleaned nor had the boot compartment been vacuumed.
I had some concerns about the customer service and this was addressed beyond my expectation
I expected to have my car ready at 5pm unfortunately I had to wait until the following day- If I had been given a courtesy car it would not have been an issue.
The usual excellent service one has come to expect of the dealership
Car wasn't ready when expected
From first calling, Sam on reception was very helpful, professional and polite as was Clare who arranged the paperwork for the repairs and courtesy vehicle.
Good experience with halliwell Jones Southport.
No courtesy car available
I paid £300+ for an oil service and car wasn't even washed which every other garage offers
Despite a mix-up with the original booking, Southport managed to fit me in and complete the service with a minimum of fuss.
Excellent customer service. You know you are dealing with genuine professional people the moment you walk in the door!
The customer service is completely lacking with a total lack of commumication between the suppliers, head office and the garage itself.
Everything was fine. I would add that the woman with the dark hair on reception at Halliwell Jones in Southport is excellent at her job and makes customers feel very welcome on arrival. It makes a difference to be greeted in such a pleasant way.
I get well looked after.
Good overall experience
Service carried out professionally- no hidden extras and spot on with time scale for the service.
Professional and courteous service from Halliwell Jones, Southport, from my initial enquiry, through to delivery and after sales
Mark at Southport BMW couldn't have been more helpful and kept us informed through every step of the process
The salesman Mark answered all our questions and was very approachable, friendly and helpful throughout the process.
Delivery of the car was the date expected and everything was fine
Generally good although internal communications were poor and delivery times got mixed up between sales people
Always well looked after at HJ.
Excellent service from Halliwell Jones at Southport especially Steve Adams.
Deal went through quickly and smoothly.
Staff knowledgable and helpful
I was made to feel most comfortable by sales staff from first meeting to the last. All the extra options on the car were fully explained & during manufacture I was kept fully up to date. Delivery went as scheduled, salesman very attentive.
very courtous polite and attentive
No problems, smooth transaction from beginning to end, car delivered on time.
Sales person was Hayley Hurrell and she was first class. Didn't have the model I was after but arranged quickly. Hayley very passionate about the model I was buyi Reception also greeted with a smile and offered coffee. Was made to feel very welcome
Max Bowden and others members of the company where excellent.i had no problems with any questions I asked,very knowledgable.
Salesman very helpful and said I should go back in to get more demonstration of the IT in the car once I was used to the basics of having an automatic.
Always been satisfied with this dealership over 15 years plus