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Everything a customer expects
All very clean hospitable and efficient
As explained in the previous satisfaction survey, my only gripe was being promised a phone call when my car was ready for collection....I did not receive a call and was waiting outside on your car park in the cold and rain.
MOT and inspection was carried out as explained and arranged
Listened to my concern and sorted it.
Keep me updated and advised of any issues
Excellent from start to finish. Clare was very helpful and endeavoured to resolve the problems created by Stratstone BMW Harrogate and rebooted the car in for the following week to enable the service to be completed under the Service Contract.
nice women staff work there :)
Always very pleasant and welcoming
Again, top service.
I generally give 5 stars and I would have in this case. I am still awaiting the details of what they have actually replaced and repaired at the end of warranty and MOT.Also I am not sure if after this warranty work if I should keep the car or sell
My car was put on a diagnostic computer although it was in overnight the fault was found and rectified with me getting a beautifully clean and washed car back.
Grumpy customer service message left on my phone. Frustration that windscreen wipers were put on order and I received a call to say they were in. I travelled to the dealer and nobody knew anything about them. I still haven't got my new wiper blades.
excellent service by professional knowledgeable staff, who are always willing to help and go that extra mile to please their customers.
Staff were friendly and keen to help
From arrival to departure an excellent service. Very helpful and professional.
Was really impressed with Claire & Rhins who dealt with us
Very fast an efficient service dave the service manager was very helpful
The service was first class no hassle to get your car MOT and service .What more could you ask.
As the car required an extended stay due to my company car supplier not informing HJ, Southport extended my loan car to enable me to complete for my scheduled company business in Scotland that week, many thanks Keir.
Excellent service - incredibly professional and went out of their way to sort out the problem and keep me informed. Great job
Courtesy car available minimal hassle
I was looked after from the minute I walked in. From reception through to service.
Kept informed all the time and loved the video showing the inspection and all the information - top class
Would not go to any other BMW Service agents.
HJ were both courteous and informative regarding the Brake Fluid service, MOT & 'Quality enhancements' that required applying to the vehicle
Great friendly service
I always have a great experience at Halliwell Jones, they do exactly what they say there going to do
Once Id received a more competing service price I was completely satisfied
MOT time but going on holiday - forgot! Needed to be fitted in excellent response - no corners cut - taxi provided - car valeted - price reasonable
Courteous and efficient staff made the experience stress free.
I was kept in touch at all times
Great experience overall, only trying to call by phone lets you down, rarely anyone available, have to wait for callback which doesnt always come
Service Dept very pleasant and helpful
I can tell the car has been serviced, the on line video is great to see the underside inspection.
Pitty the courtesy car was not foc.
Nothing bad to say about the service
Another day without my car when the parts arrive?
excellent overall service
Top service from booking in to collection
work completed to my satisfaction
Great service from David Ogden and the team...tank you!
As aboveVery professional
I just walked in and was seen straight away and the job was completed with ease
Friendly, efficient and reliable.
It actually took longer than the estimated time
Attention to detail 1st class
My car was booked in for service but I still had to wait quite a while to be seen and I felt that the paperwork took priority over personal attention.
Very satisfied but think it expensive
Service is always good, but i was advised that due to a nail in my tyre, the tyre would have to be replaced. When i questioned this, i was told repairs are not allowed by BMW on tyres for M series cars. I asked them to provide proof, they gave none
Very good service and offer to collect my car the next day so keeping the loan car overnight.
They were quick and kept me informed
Sorted out the upgrade
The only issue is that I have occasionally had to wait to speak to an adviser: this can be a bit of a problem for me as I am often on a short timescale with having to get to or from work. I have also had difficulties getting through on the phone.
Fantastic customer service as always especially from Charles and all the team!!!!
They went out of their way to fit me in quickly at short notice , and kept me fully informed of the issues - correcting them as quickly as possible.
The contact I received, in particular from David Ogden, was and very professional and friendly at the same time.
My car was driving very well after the service, parts were sourced and fitted in a timely manner.
Every visit you are treated professionally by the staff ! I must say that your service manager Mr David Ogden is the biggest asset to the group.
Prompt and effficient
The personnel are always very helpful
Staff are friendly
did what they said they would do kept you updated.
Car has been in 3 times and left to sit for days with miner issue
Problem was sorted out in a timely fashion and I was looked after during my stay
Disappointed that the air con unit had failed but pleased that BMW picked up part of the cost even though outside warranty.
They attended to my problem immediately and professionally
As above q1 no hassles
Unfortunately the warranty repair work didn't resolve the problem.
Very attentive gave overall excellent customer service and experience
Although there was a minor problem and because of parts delay is still current , I know the problem will be dealt with satisfactorily .
From the moment I stepped into the dealership I was well looked after.The lovely lady at reception made me a magnificent cup if coffee.Kier explained what would happen with my car, then walked me around my courtesy car (X1)
Ion all my previous contact with the company it has been fantastic.However on this occasion I was disappointed, my service book was returned to me with Mr Gaskill written on it not my name.
The Staff at Halliwell Jones are always professional, polite and courteous and engender confidence in their continued ability to properly look after my BMW.
I got a warning regarding my brakes and they fitted me in the next day which is excellent customer service
Halliwell Jones have been excellent but its really annoying my car has to have visited there so many times
Good service and communication
Everything straightforward and carried out promptly
They have been friendly and professional
Friendly and helpfulVideo update on the serviceGreat complimentary wash and valetComplimentary taxi into town and back during the wait
EVERY BODY POLITE AND FREINDLY
See above only reason you lost one star is the time you have the car . I have better things to do, than walk around Southport all day waiting for car. You no longer give a voucher towards lunch at Vincents anymore.
Since having my servicing done at Haliwel-Jones Southport, I have not had any worries about my car. They see to all my needs and I can drive my car both here in England and on the continent with confidence.
The service was completed very well and on time with the health check on my car explained,but better still was the video of the underside of the car making it all very clear
Thorough investigation into my cars problem I was very satisfied with the outcome
All staff were very friendly and everything fully explained to me.
Cost of service is quite expensive compared with independent garages
No problems at all and friendly staff
No pressure and very informative and friendly staff.
satisfied with purchase of the car but dissatisfied with delivery of the car reason is the valet service is poor the car not clean properly specially the windows and wind screen I had to clean it myself. very disappointed from BMW dealers.
Staff were very helpful and very friendly and non judgement.
Staff are professional and made it an easy experience
Sales person Haley was execellent. Very professional
We are always very well looked after at our local centre, primarily by Mark Abbott and Matthew Hall.
Got the car I wanted for a price I was happy with.
Because we were completely satisfied, we were well treated by our salesman, Darran Powsney nothing was too much trouble for him, He made us relaxed, we were well informed, he was courteous and patient throughout.
Dedicated Delivery zone and shown all what all the buttons do.
The staff were friendly and patient and the show room was a pleasant environment to spend time in.
The service from all staff was outstanding
Vehicle ordered on 21st July, Original delivery date of vehicle was week commencing 24th September, this then got delayed to 2nd October, then again to the 10th October. We had sold our current vehicle based on the initial September date.
Darren kept us updated from start to finish
All good, post sale communications rather worse than pre-sale, but that's dealer salesmen for you.
all aspects of my dealings with Halliwell Jones were positive
I was not satisfied with the almost 3 month wait for the vehicle but I was satisfied with how Halliwell Jones communicated with me and kept me informed. I have no negative feedback on Halliwell Jones manger my vehicle purchase
Again as stated above very good experience and knowledge of staff was excellent. Even received a call from Darren a few days after I took the car to check that everything was ok
Was completely satisfied with all the process from the 1st time I went into the centre and was introduced to Darran Powsey
Pre & post sales support has been second to none; from the receptionists thru to the sales team and the BMW Genius who talked me through the details of my car
As above very happy max very knowledgable and showed me how to use all the controls
as above excellent service.