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ABOUT HALLIWELL JONES SOUTHPORT

Welcome to Halliwell Jones Southport.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly welcome/expecting me/offered a coffee/shown straight to the advisor/given realistic timescales/kept informed/brilliant video link showing me the work/same all over again when I went to collect. The lady on reception even laughed at my joke.

Service

Simply brilliant

Service

Steve was prompt and efficient, he regularly updated me on the service

Service

Excellent customer service, especially from Stephen Hill.

Service

Couldn't be more happy with the service, absolutely incredible, why go anywhere else!!

Service

very satisfied; in the past a visit to a main dealership was a little intimidating but at Southport all the service and reception staff make you feel relaxed, welcome and as a result you feel at ease and more likely to enjoy the visit

Service

Excellent and good value

Service

Very good service

Service

I thought that £211 to replace a cracked fog light was rather expensive and when I told the service receptionist they advised that to replace the headlight was a £1000 as was replacing a side mirror - both of which seem outrageous

Service

They delivered what they promised rare these days

Service

Very hospitable staff, provided coffee and kept me informed on progress

Service

I had booked a collection for my Motability vehicle MOT but had too Chase it up at 10.30 am when nobody had turned up they had no record despite me organising it over the phone . Staff were very apologetic and helpful

Service

Kept me informed of work progress and car was ready at time estimated

Service

Very good service

Service

Friendly efficient staff

Service

steve on service receiption kept me well informed abt problems with car

Service

See above, David Ogden saved a poor experience

Service

No issues, courteous, professional

Service

Did what was needed in time and on tome

Service

Did have a problem which was sorted under warranty

Service

I asked for one or two extra jobs to be done/checked and no problems with this.

Service

While waiting with a cup of coffee and biscuits I received a Video of them examining the under carriage never had that before!!!! Great

Service

Courtesy, clear and concise service

Service

Always very courteous and welcoming

Service

A good experience ! the garage and show room areas are immaculate.

Service

Only person trying to help is David Ogden but he is being limited in what he can do by BMW

Service

Very help full

Service

Good service but the link with BMW emergency care and the overall process did not seem second nature to the team at Southport

Service

The service was great but the fact that taxis are not supplied any more took the shine off.

Service

Work is good

Service

Attention always given to provide good level of service. car returned immaculate

Service

Great, just took a bit longer than I anticipated for 2 alloys to be replaced.

Service

Excellent customer service coupled with knowledgeable staff who go the extra mile to help their customers

Service

Extremely satisfied first class service

Service

The slight deduction from a full 5 is because there used to be no issue about calling a taxi to get to work but apparently the policy has changed and this no longer happens. This makes it less convenient.

Service

Friendly professional people who were able to sort out what I needed.

Service

Always great service

Service

Excellent but I feel that this type of software error should be free of charge.

Service

Halliwell Jones Service Dept is excellent and Keir McDonald dealt very efficiently with the issue I had with the vehicle.

Service

Every thing was done to my satisfaction.

Service

Good experience, but again, quite costly

Service

I turned up to the dealership unannounced but still my issue was dealt with very quickly and professionally.

Service

Good communications and very helpful and professional

Service

STAFF MEMBER KIERAN VERY PROFESSIONAL DID EXACTLY WHAT HE SAID I.E WOULD RING YOU , KEPT YOU WELL INFORMED ALL TIME

Service

Can't fault any of it

Service

All done in the time allocated and everything I required was completed

Service

Good service throughout department

Service

Because you did the job and within time as I waited for the car to be serviced

Service

I liked the personal video of the service.

Service

You are always made very welcome as soon as you enter the premises from the receptionists on the desk. From then on everyone is very helpful,knowledgeable and professional in the way they deal with you.

Service

The vehicle on return is well done and in pristine condition

Service

looked after in every way

Service

Overall good and helpful with useful video report. Short wait for attention at reception.

Service

I would have been completely satisfied if the boot had been vacuumed. If this was not in the cleaners brief I am completely satisfied

Service

Work identified, explained and I was kept up to date throughout the time my car was in for maintenance.

Service

Excellent service & lovely staff.

Service

Very thorough vehicle inspection and feedback

Service

Excellent service from start to finish. However, the withdrawal of the 'collect & deliver' service is disappointing.

Service

Good service

Service

Work done and vehicle check explained by service advisor.

Service

Repair was completed the same day

Service

Totally satisfied with service, very friendly and helpfull staff. Car returned immaculate

Service

booked in service done car washed easy

Service

The job- changing my winter wheels took an hour longer than anticipated.

Service

Unable to fault the service given.

Service

Very satisfied no problems.

Service

There is no fuss they just provide excellent service

Service

Both service & warranty work 5. I would suggest that the pre- sale vehicle check be more thorough as the windscreen washers were defective from the outset, but not immediately identified by me due to clement weather. They were a hasle to get fixed.

Service

Service was carried out swiftly.

Service

Repair was carried out quicker than expected with great service from the team

Service

As I have already said I find the staff at Halliwell Jones to be helpful and courteous. My car was ready for collection when promised and I had a very short wait in reception.

Service

Completely from reception to completion treatment was excellent

Service

The purchase of the car was dealt with efficiently and in a professional manner

Sales

For reasons above. Staff very knowledgable and friendly

Sales

Everything was a lovely relaxed experience and nothing was any trouble

Sales

Excellent. Clean and comfortable environment. Polite and efficient staff. Delivery delayed by a few days. Did not cause a problem.

Sales

Knowledge, Professionalism, Consideration and interest in the personal Relationship necessary in all the purchases was second to none.

Sales

Atention to us as customers was first rate

Sales

Treated as every prospective purchaser of a BMW should be. Excellent team

Sales

Customer loyalty and personal experience. Max and his colleagues have excellent interpersonal skills and provide a bespoke service of high standard.

Sales

Sales person Hayley was brilliant and easy to deal with and went the extra mile.

Sales

Friendly, helpful service and no pressure.

Sales

Steve Adams was the salesman we dealt with, he was very knowledgeable , helpful,patient a joy to deal with always smiling a credit to your company

Sales

FROM THE START OF BUYING A NEW CAR ,I WAS GIVEN VARIOUS MODELS TO LOOK AT AND DIFFERENT SPECIFICATIONS AND OFFERD TEST DRIVE

Sales

Great overall experience . Given a weekend test drive opportunity also which helped me decide to go ahead with the purchase

Sales

As in first question it does things exactly like you would expect.

Sales

Attentive staff who are quick to respond. Polite and nothing is too much trouble.

Sales

Mark Abbott dealt with my car purchase & he was excellent. He was attentive, professional, helpful & he listened to me.

Sales

Professional and courteous service from Halliwell Jones, Southport, from my initial enquiry, through to delivery and after sales

Sales

Mark at Southport BMW couldn't have been more helpful and kept us informed through every step of the process