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Every visit you are treated professionally by the staff ! I must say that your service manager Mr David Ogden is the biggest asset to the group.
Prompt and effficient
The personnel are always very helpful
Staff are friendly
did what they said they would do kept you updated.
Car has been in 3 times and left to sit for days with miner issue
Problem was sorted out in a timely fashion and I was looked after during my stay
Disappointed that the air con unit had failed but pleased that BMW picked up part of the cost even though outside warranty.
They attended to my problem immediately and professionally
As above q1 no hassles
Unfortunately the warranty repair work didn't resolve the problem.
Very attentive gave overall excellent customer service and experience
From the moment I stepped into the dealership I was well looked after.The lovely lady at reception made me a magnificent cup if coffee.Kier explained what would happen with my car, then walked me around my courtesy car (X1)
Although there was a minor problem and because of parts delay is still current , I know the problem will be dealt with satisfactorily .
The Staff at Halliwell Jones are always professional, polite and courteous and engender confidence in their continued ability to properly look after my BMW.
Ion all my previous contact with the company it has been fantastic.However on this occasion I was disappointed, my service book was returned to me with Mr Gaskill written on it not my name.
I got a warning regarding my brakes and they fitted me in the next day which is excellent customer service
Good service and communication
Halliwell Jones have been excellent but its really annoying my car has to have visited there so many times
Everything straightforward and carried out promptly
Friendly and helpfulVideo update on the serviceGreat complimentary wash and valetComplimentary taxi into town and back during the wait
They have been friendly and professional
EVERY BODY POLITE AND FREINDLY
See above only reason you lost one star is the time you have the car . I have better things to do, than walk around Southport all day waiting for car. You no longer give a voucher towards lunch at Vincents anymore.
Since having my servicing done at Haliwel-Jones Southport, I have not had any worries about my car. They see to all my needs and I can drive my car both here in England and on the continent with confidence.
Thorough investigation into my cars problem I was very satisfied with the outcome
The service was completed very well and on time with the health check on my car explained,but better still was the video of the underside of the car making it all very clear
All staff were very friendly and everything fully explained to me.
Cost of service is quite expensive compared with independent garages
No problems at all and friendly staff
Again as stated above very good experience and knowledge of staff was excellent. Even received a call from Darren a few days after I took the car to check that everything was ok
I was not satisfied with the almost 3 month wait for the vehicle but I was satisfied with how Halliwell Jones communicated with me and kept me informed. I have no negative feedback on Halliwell Jones manger my vehicle purchase
Was completely satisfied with all the process from the 1st time I went into the centre and was introduced to Darran Powsey
Pre & post sales support has been second to none; from the receptionists thru to the sales team and the BMW Genius who talked me through the details of my car
As above very happy max very knowledgable and showed me how to use all the controls
as above excellent service.
Fantastic customer service.
We dealt with a gentleman named Conor Moran. Conor was superb to deal with, keeping us updated with the progress of the car and handled all the paperwork for us and really went the extra mile Conor is an excellent member of the team
Shortage of models of this type to try and compare , however I appreciate the vehicle is popular .
I'm very impressed, particularly with the salesman.