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Would have scored 5 but was told could get lift to train station (no courtesy cars available) but noone available to take me
Car picked up and delivered on time. David Ogden is a real asset. His knowledge and attention to detail is exceptional
Very friendly and helpful staff
competent and friendly interaction
The staff is so friendly they make you feel welcome and you are looked after very well
I waited for my car and was looked after for the duration of my stay.
Efficient, kept informed throughout, great customer service & all issues addressed promptly & sorted. As good as it gets, very pleased
Everything was very well organised
Car came back looking like brand new beautiful.
My car checked, serviced and cleaned quickly and efficenitly
On entering, I am always greeted immediately and mostly by name, and made to feel that my visit matters. (On occasion my wife also enjoys the coffee offered).
Always good and keep me imformed
Could not have been more helpful.
Work completed when promised
The work done was fine, however, the garage no longer does a collect service from home. I was given a lift into Southport but had to wait about 20 minutes for a driver.
Great service, great team. Service manager even made me a coffee and discussed the extra on my car, real attention to detail. Alex the sales manager was awesome as well!!
I had a 2pm appointment and was kept waiting for 20 minutes. Not very professional.
They collected the car and returned it with necessary information
My vehicle was in for recall and the service team replaced all relevant parts without undue delay vehicle was returned to me with a full valet .
I had better customer service from the previous visit. Was informed during the day.
I am very happy with my recent visit to Halliwell Jones and I am always impressed with the friendly and efficient service they provide, from reception to the service team and the fantastic video provided. Kevin was especially helpful.
Connor was so helpful. He found us the perfect car which we love and just went above and beyond.
Did what they said
Work was completed on time and good feedback given about car.
They kept me fully informed of what they were doing, plus showroom staff couldn't do enough for me.
Have you met Steve? Compliments to Sam too.
Work to be carried out was explained by video which was really well explained.
Everything was as expected. Service carried out as requested and completed at the time we had requested.
The service staff kept me informed and explained the procedures that required carrying out on the vehicle
All work carried out well
Nothing is too much trouble
Service manager applied discount towards my last service after I had multiple issues with fitted EGR (recall).
Lack of communication, have had warning come up on my dashboard one day after paying for a service!
Very satisfied fantastic service from Amy
100% satisfied top service
Kept informed of all aspects of the service. The video was particularly informative.
The service department shut at 5.30, it use to be open later allowing time to finish work and being able to pick my vehicle up later. Now I need to finish early to get to the garage.
Very satisfied with the service but disappointed that the collection service has been discontinued
There were some minor issues with the car, the staff all went 'above and beyond' to sort the issues and have the car back in perfect form.
Friendly and efficient staff, no problems in all my dealings with them.
I would have given completely satisfied if I hadn't had to contact you for a status
Every thing was excellent and well explained
Waiting time was far in excess of what I was told
When booking the service told that it would take two hours. On the day, car taken in at 10.00 am, only available for collection at 4.00pm. Better to give a longer timescale at outset then if it's less all the better.
Easy to deal with, responsive and polite
Warranty problem resolved
Because they have always done what has been asked of them and the men in service dept are polite and helpful and Sam in reception is always lovely.
They take care with the things I point out and find the fault and fix it!
Everything went as planned not much waiting around for the paperwork to be completed and a courtesy car ready for me to use.
Excellent service and good communication
I mentioned an issue with the oil sensor which was not looked at and I had to arrange for the car to come in again
My X5 had its 1st service (price £329) During service I was asked if I wanted AdBlue top up for a fee of £25. On collection the bill was £429 (further £75 added - filter change no phone call Service Rep was arrogant and disinterested in my complaint
Could not get this Service and attention at any other BMW Dealer ship..
service was completed without any fuss
Since having my BMW, I have been more than satisfied with the service experience at Halliwell Jones, Southport. The staff are so helpful and informative about any questions you have on the car you choose.
Prompt and courteous staff. Everything surrounding the service explained in full. Car valeted on collection to a good standard.
Fast efficient service levels
Excellent customer service. They fitted me in quickly and looked after me whilst I waited for my car to be serviced. I will go to them in future for any further servicing requirements.
Excellent, efficient & professional service provided by Steve Hill at Halliwell Jones Bmw Southport.
Appointment times are good idea and fast service Reception very friendly with tea coffee offered if wait
Excellent service from the minute I called in. The work was completed to a high standard and punctual.
The sale of outlets BMW X3 went very smoothly and the car was presented in a beautiful, gleaming condition , we were made to feel special throughout
Whole process well managed and efficient
Darren explained everything and kept us updated throughout the process
A smooth experience with personal attention throughout.
It was a great experience at Helliwell Jones Southport, and made buying a brand new car very easy. I would use this centre again. I will be taking my car to them for servicing even though I have a BMW centre 1 mile away from my home. very pleased.
Unfortunately the finance deal did not match the offer. And when I queried this , sales manger answer was the deal is done??? . This very nearly cost BMW the sale. but after threat of cancelation they did look at the figures saving me £2000
Great service with personable sales representatives who were very knowledgeable. The only reason I did not give 5 stars is because I would have liked to have been kept more informed of the progress and delivery date of my new car.
No problems and no hassle
Great service, I live 250 miles from this Dealership and they made it easy for me to transact.
Always put the customer first
It is a total pleasure to buy a car from Halliwell Jones. Darran was brilliant! They cannot do anything better!
they understood my needs and delivered a car that suited me
Very satisfied !
Motability (Stephen Adams)..
Courteous, informative, friendly, not too pushy
Attentive, friendly take time to explain - overall a welcoming and professional service