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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
330 ratings and 197 comments received in the last 90 days.
10 September 2024
The team all kept me up to date with my order. When Nick was on leave everything was handed over to his manager who kept in touch with me.
09 September 2024
All staff were helpful and nothing seemed to much trouble.
09 September 2024
It was 3rd attempt lucky to collect my car, for various reasons, all my fault. Each time my new sales exec Steve was understanding and willing to go the extra mile. I was handed over to Matthew & Hayley who made it extremely special.
07 September 2024
Informed me all the way what was happening regarding my new car
06 September 2024
Great service from Hayley Hurrell - made process so simple
06 September 2024
Hayley our sales adviser was brilliant advising us on choosing our new car to when we picked it up. Our new car is perfect and we would like to thank Hayley for making our experience and enjoyable experience.
05 September 2024
A
04 September 2024
Hayley always great to deal with
22 August 2024
Excellent overall service from Maxwell Bowden
20 August 2024
Completely satisfied when dealing with Hayley at all times.
06 August 2024
Brilliant service
05 August 2024
I got the car that I wanted at the price I was happy with. Steve Adams has always helped me get the right deal
03 August 2024
I hadn't seen or test driven the car and it was perfect, as described, by Nick. Great service.
31 July 2024
Everything was dealt with in a timely and courteous manner with all staff involved being very helpful and understanding
28 July 2024
All went very smoothly
18 July 2024
NIC spent a lot of time with handover explaining the car. He kept in touch to check how I was progressing too.
11 July 2024
Our sales person Hayley made it a very smooth easy process from start to finish
10 July 2024
Fantastic experience. Would definitely recommend
09 July 2024
We were treated well , great service
04 July 2024
Professional service from start to finish with no pushy sales people - Hayley was great to deal with.
03 July 2024
The car was nicely presented and Max Bowden was thorough in explaining all the new features of this model. The staff are not only friendly and very professional but in Max Bowden the company have a very knowledgeable employee who is a superb asset.
01 July 2024
I bought my car 380 miles away from my home, which can be an anxious and worrying thing to do. My telephone conversations with the sales agent were reassuring with no pressure sale talk.
27 June 2024
This was my second purchase from Halliwell Jones Southport and every time I came in staff were very attentive and friendly. Hayley has dealt with me the last two purchases and I cannot recommend her enough. Amazing customer service.
26 June 2024
Slight issue with software upgrade on the day of collection but otherwise very good
25 June 2024
Was given full demonstration about features on the car and all questions were answered, and pick up was completley stress free
24 June 2024
Extremely satisfied.
10 September 2024
Very satisfied kept up to date with everything Including collection time
09 September 2024
All the work was well explained and done. A bit expensive.
09 September 2024
10 years+ of great service!!
09 September 2024
Friendly, efficient and courteous.
08 September 2024
Car went in for a chunk of work, got the car back in amazing condition and and in full working order, car confidently pulls strong and runs smooth
08 September 2024
Grace was lovely. So attentive
08 September 2024
The job was completed well within the time frame
08 September 2024
Just a great service from start to finish.
08 September 2024
Done what needed
07 September 2024
It was fine.
07 September 2024
No issues or surprises with the service
07 September 2024
Hire car supplied ??
07 September 2024
Grace who looked after me was fantastic, she kept me updated throughout my cars recall service, explaining each step and ensuring everything was ready on time. Grace made it all stress free. Could not have asked for better service.
04 September 2024
Quick and efficient
03 September 2024
Work finished in the timescale given
03 September 2024
Work completed efficiently and communicated well with me updates throughout
03 September 2024
Very happy with the service
03 September 2024
Very friendly
03 September 2024
All OK
03 September 2024
Problem sorted at short notice.
03 September 2024
It is always first class service
03 September 2024
Great customer service extremely helpful and knowledgeable a real credit to BMW
03 September 2024
Great customer service. Unfortunately I did not receive the same level of service at previous BMW service I visited.
03 September 2024
No issues
03 September 2024
There was some confusion with emails/messages but it was resolved.
03 September 2024
Ease of booking service the very courteous and helpful staff and the care in looking after my vehicle.
03 September 2024
Very professional and knowledgeable representatives who are very helpful and friendly
03 September 2024
Very friendly and efficient.
03 September 2024
Needed a loan car at short notice and this was taken into consideration when booking in, a loan car was provided which I was extremely grateful for.
31 August 2024
As above, special thanks to Jess on reception who was super-helpful.
29 August 2024
I gain full knowledge of what is wrong with my vehicle and what the mechanics have done to rectify the problems. Piece of mind driving at all times. Obtaining a courtesy car also helped with the oversell satisfying experience.
27 August 2024
Kind friendly
27 August 2024
The required service work was completed to my satisfaction
26 August 2024
Well looked after and kept informed
25 August 2024
Excellent service from reception to engineer staff
24 August 2024
Friendly and efficient team in the service area. Warm welcome on arrival and taken straight to the service team member who was dealing with me. Kept up to date with the work during the day. When i collected the car it was even cleaner than it was new
24 August 2024
I have over 53 years of driving dealt with many dealership and find Halliwell Jones Southport to be the best,I might add that a certain Jaguar dealership the worst,
24 August 2024
The whole experience from booking the car in and collecting the car when it was ready easy and efficient
24 August 2024
Quick efficient service. Car ready when they say and cleaned . Unlike Williams.
23 August 2024
Car was valeted after service to a very high standard
22 August 2024
All members of staff I dealt with were very helpful and informative.
22 August 2024
They all from the Welcoming Receptionist, Grace at Customer Service Point, Jaimie the Chief Engineer, the Person who valeted my Car made me and my car feel valued.
22 August 2024
The service was done quickly and I was notified every step of the process, like giving sending me a video of my vehicle health check and a number of things this gave me peace of mind.
22 August 2024
All queries were answered by knowledgeable and experienced professionals
21 August 2024
Prices seem high for work done
21 August 2024
nothing was too much
20 August 2024
Booking in and out using new systems is not easy as age overtakes you.
20 August 2024
As per earlier comments
19 August 2024
Would have been 5 but service had taken longer then said
19 August 2024
Service was smooth but unhappy with feedback around front tyres. The tyres have been on the vehicle for 7 weeks and was told tread depth was under 3mm. When challenged the response wasn't the standard I would expect.
18 August 2024
Booking in and collection of my vehicle was efficient. Grace understood my drop off needed to swift and she was accommodating, polite and respectful. Technician Jamie was very knowledgeable. His clear explanations helped me to make informed decision.
15 August 2024
Great service
15 August 2024
Took my car in for a recall they also found a another major issue but I have to say that dealt with everything very quickly and at no charge. I must say all the staff were very professional and kept me updated on the repair frequently many thanks
14 August 2024
Problem resolved very quickly thank you.
14 August 2024
Prompt attention and fabulous communication
14 August 2024
Nice and easygoing/following the schedule
14 August 2024
I always find Halliwell Jones to be top class, the feedback and the way you are treated!
14 August 2024
Great service provided by Steve Hill who kept me informed of progress on the vehicle. The video provided is also informative and courtesy car handy
13 August 2024
All went as expected, and the car was returned to us from the service department after being washed and vacuumed.
11 August 2024
Excellent communication
10 August 2024
Job done quickly
09 August 2024
Identified all work needed and carried it out professionally
08 August 2024
Excellent all round
08 August 2024
Very satisfied they done their best to get my car back to me promptly.
08 August 2024
Great
07 August 2024
Great service, all round, nothing was a bother.Steve Hill was great help, very attentive, he was happy to chat in general and not just about my car,
06 August 2024
No fuss easy service
06 August 2024
Keep updated throughout
06 August 2024
Everything went smooth from check in to collection of my car once repaired
06 August 2024
Quick and kept informed
06 August 2024
Did all work required and managed expectations very well.
05 August 2024
Good communication and clean my car out
05 August 2024
Se above
04 August 2024
I have been going to Halliwell Jones in Southport for some years now to purchase cars and for servicing, every time you go there it is no hassle and what they say they are going to do they do.
04 August 2024
Extremely satisfied. Thank you
04 August 2024
Zahra customer service was unbelievable. She kept me in the loop and ensured that everything was sorted.
03 August 2024
I was more than satisfied, after i turned up really late they was still very helpful and got it done in a short amount of time
03 August 2024
Staff were friendly and professional. The only problem was paying the bill were I had to log in to a email link to process my card details online instead of just processing via a PDQ machine which slowed the process. Must be very difficult for elder
03 August 2024
would have been completely satisfied had they bothered to clean the boot ( all other areas were cleaned)
01 August 2024
I was told before I went to pick up my Car What had shown up on the health check, and was given a ptice to put them right,
01 August 2024
Fixed problem within time agreed
01 August 2024
From start to finish excellent customer care
31 July 2024
The jobs weee completed as stated
31 July 2024
I was kept informed about the work to my vehicle along with regular updates. From my initial booking to the completed work my dealings with BMW were a pleasurable experience.
30 July 2024
Issues were recognised and fully Discussed Work completed in a timely manner
30 July 2024
A few unusual things cropped up. All dealt with efficiently
30 July 2024
Did not have to wait to long
29 July 2024
Excellent service all work completed to excellent standard
29 July 2024
Vehicle went back for a recall. The issue was fixed in a day and they even provided me with a loan car for the day so I could still go about my daily business
27 July 2024
Checked in with me prior to the server to make sure everything okay! Kept me updated on progress when my car was going through the service. Arranged a courtesy car so I could still get around whilst my car was in for a service.
27 July 2024
I was helped on the day by Brad who was really accommodating and did everything in his power to help but he asked another girl for some assistance and she was rude. It made me feel uncomfortable and embarrassed for the situation.
27 July 2024
Lovely warm and professional reception on arrival and collection. Grace was first class. However, its a real pain not having credit card readers and makes you look somewhat behind the times or penny pinching perhaps! Either way its not a good image.
26 July 2024
Dropped car off then contacted when ready.
26 July 2024
General good service as usual
25 July 2024
Can't fault the staff
25 July 2024
I had a really good service provided
24 July 2024
Steve was really helpful, he appreciated my current health problem and provided me with the necessary support. My car was returned from its service in excellent condition and spotlessly clean inside and out. A problem was identified and remedied
24 July 2024
Professional, friendly, efficient. Grace was especially enjoyable to deal with.
24 July 2024
Easy to book service. Kept informed throughout and provided with very nice loan car.
24 July 2024
Online check-in, quick drop-off Video health-check Grace Holland was extremely helpful
23 July 2024
Very efficient and informative
23 July 2024
Knowledge is key
23 July 2024
Job was completed satisfactorily
23 July 2024
Service execellent
22 July 2024
I have seen much improvement over the years. The service experience at this dealership has been transformational in recent years due to the vision and diligence of the after-sales service manager, David Ogden. He ensures a great personal service.
22 July 2024
Halliwell Jones have been always a pleasure to deal with. Very professional in every area. Much better customer service then the Mercades dealership close by.
22 July 2024
As above
21 July 2024
Always kept up to date, professional and down to earth
21 July 2024
Service enquiry
21 July 2024
Done everything that was asked to a high standard.
20 July 2024
New payment system caused slight delay when checking out but otherwise excellent communication and service as always
20 July 2024
Price cheaper than expected
19 July 2024
Nothing was to much trouble.
18 July 2024
From welcome to departure it was a superb experience and the car was immaculate ready to drive home again
18 July 2024
Good service, courtesy car
18 July 2024
Good service experience with the service, the feedback on any points found, and looking at a few specific items I'd requested were all handled
16 July 2024
As previous, service couldn't be faulted, courtesy car was first class
16 July 2024
Excellent work and lovely staff Car was a plus too
16 July 2024
Thorough details on the paperwork over what they've looked at and video of them going through it.
16 July 2024
No problems or dramas
15 July 2024
Great service from Steve Hill
15 July 2024
All went smoothly.
15 July 2024
Kept informed of progress at all times
11 July 2024
Always top notch service
11 July 2024
Zarah who i dealt with was brilliant, explained everything in detail, kept me informed and made sure everything was completed when I arrived to pick my car up. 11/10 on her behalf, can't give her enough credit
10 July 2024
They keep me informed and are very professional
10 July 2024
As above
10 July 2024
Good service colleague. Timely. But the pricing..?!
09 July 2024
Very attentive staff, courteous,
09 July 2024
Kind and welcoming
09 July 2024
Very friendly and professional
09 July 2024
Received everything I required in a very professional manner
09 July 2024
Just very good call round. Feedback on my car from the technician who told me about a damaged tyre which I was unaware of and the whole experience was excellent. There is a BMW garage closer to my home address but I think your dealership is excellent
08 July 2024
No hassle, everything done as requested
08 July 2024
Good communication when fault found
08 July 2024
Everyone couldn't have been any more helpful in every area.
07 July 2024
There was an issue after the service which was dealt with promptly and professionally. I would particularly like to thank Zahra Ali.
07 July 2024
No complaints
07 July 2024
I stayed while the work was done and plied with coffee while I waited
07 July 2024
Pleasant welcoming reception & service staff. Zahra was particularly helpful
06 July 2024
All I spoke to were nice and friendly
05 July 2024
First class service
04 July 2024
Always the Best, why change?
03 July 2024
BMW gave me £100 off!
03 July 2024
all good
02 July 2024
Satisfied
02 July 2024
Nice people to deal with.
01 July 2024
Got a great courtesy car
01 July 2024
As above.
30 June 2024
was constantly kept upto date with the repair, and the car was fully valeted and cleaned when returned
30 June 2024
All requests completed
30 June 2024
Always very helpful.
29 June 2024
Made me feel that it was important that they were helpful and that I left very satisfied with their help
29 June 2024
Because the whole process end to end was professional and very well managed and communicated .
29 June 2024
Just a good professional job.Good work from the technician I spoke to as well
26 June 2024
Promised car would be cleaned in and out. V limited cleaning.
25 June 2024
I wish there were more than 5 stars
25 June 2024
Treated great and pleasant staff
25 June 2024
The cost is the only negative.
25 June 2024
I would say the service costs are over the top.
24 June 2024
Well mannered welcoming staff that greet you at Southport BMW
24 June 2024
Problem fixed within 24 hours of phone call
24 June 2024
The customer service rep Zhara was very helpful and kept me up to date at each step in the process. She dealt with my additional work cost query in a professional manner which made me accept the work.
24 June 2024
Costs needed tk be negotiated.
23 June 2024
The car was collected on time, I was kept updated.
21 June 2024
Lovely staff. Always make you feel welcome. Keep you well informed
19 June 2024
Simple process - everything was clearly explained.
18 June 2024
Service and MOT carried out as specified in a timely manner.
18 June 2024
Car was collect and returned with fault solved
18 June 2024
Completely satisfied
10 September 2024
Max was very helpful and found the ideal car for us.