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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
283 ratings and 148 comments received in the last 90 days.
18 March 2025
Staff were very polite and helpful, handover was completed smoothly and the new car was thoroughly demonstrated.
17 March 2025
The staff were extremely knowledgeable, friendly and helpful.
14 March 2025
Dafydd Goldsmith was really helpful, friendly and kept me fully informed throughout the delivery process. Matthew was also really helpful as usual.
12 March 2025
Great communication and explained everything really well.
11 March 2025
Absolutely top class in all respects
09 March 2025
Excellent service from start to finish. Max even went in on his day off for the handover. By far the best service I have ever experienced when purchasing a new vehicle.
06 March 2025
The car was presented in the highest of order.The finer details of the paperwork were done in a timely manner and reassured should we have any queries not to hesitate to reach out and they would endeavour to accommodate me.Great service.
06 March 2025
Salesman very helpful and the experience in buying the car was very good
05 March 2025
Exceptional nothing too much trouble
05 March 2025
Very pleased
04 February 2025
Nothing was to much trouble.
04 February 2025
Excellent customer service by Daffyd and the team. Friendly and knowledgeable
02 February 2025
Not rushed, friendly sales
20 January 2025
Delivered perfectly
19 January 2025
Overall a pleasant relaxed purchase experience, no hard sell, friendly staff at dealership.
14 January 2025
The sales representative Dafydd was very receptive and understanding of my requirement and ultimately found me the vehicle I was happy with and delivered a deal I was happy with
30 December 2024
All the staff were very friendly and helpful and the delivery time was accurate. This made for an easy and stress free experience.
21 March 2025
Just great
20 March 2025
As above plus everything done on time
19 March 2025
Great service
19 March 2025
Greeting you with a drink and very helpful with any problems
17 March 2025
Cannot fault the service
17 March 2025
Excellent service
16 March 2025
Dealt well with all our needs &concerns&very respectful towards us aswell
15 March 2025
We are always greeted by Samantha on reception who is the most perfect person to have as your first point of contact she is so friendly pleasant and such a lovely person who always offers to make a coffee too ! Mr Stephen Hill was excellent too.
15 March 2025
Mot and brake fluid service completed with professional manner and a smile.
12 March 2025
Replacement car give at short notice. Donna made sure I had a replacement car which was an error on my part when making the appointment. Video detailing the vehicle's condition is a nice touch too
10 March 2025
No video received
09 March 2025
Very satisfied. Extremely prompt and efficient
07 March 2025
Everything went very smoothly
07 March 2025
Top notch award to the service team from start to finish
05 March 2025
As above
05 March 2025
No issues to report and work done to defined timeframe.
05 March 2025
Stephen on service and Jamie were so helpful in sorting my problem iut
04 March 2025
From dropping my car off to arranging to pick it up was smooth without any problems. Really appreciated. A
03 March 2025
No problems. Car was valeted beautifully after MOT.
02 March 2025
Brilliant
02 March 2025
Everything went smoothly
01 March 2025
car was ready when i was told in the morning when i dropped vehicle off
01 March 2025
nice pleasant atmosphere when speaking to reps
01 March 2025
Very smooth visit
28 February 2025
Explained what needed doing, how long it would take , and most importantly did what they said they would do.
27 February 2025
I have no complaints at all
27 February 2025
Great front of house, great service team, clear communications.
27 February 2025
Service was great from the first call with Haliwell Jones southport all the way through. Car was first booked in with williams bmw bolton but I kept getting told 1 date and booked in for an other making it hard to arrange around my personal life
27 February 2025
Very good
27 February 2025
Staff are always on point and tend to you in a good manner
26 February 2025
Excellent service as always.
25 February 2025
Extremely helpful. Service is excellent with regular and clear information shared. Reception is very friendly
24 February 2025
all I asked to be looked into was seen to
23 February 2025
Staff are always polite and friendly, I was kept well informed about the service of my car with the video that was sent to me and all ran to time and as planned.
23 February 2025
Staff were very professional and polite. Kept me fully informed at all times.
23 February 2025
From reception to collection service was very good
22 February 2025
Very prompt, efficient service this time
22 February 2025
Great communication, fair pricing policy and manager Dave brilliant.
20 February 2025
Excellent customer service from Halliwell Jones Southport, the best I've ever known. Full dialogue from start to finish, extremely helpful and informative and no charge for their help at the end.
19 February 2025
Excellent service
19 February 2025
The great service you always get
18 February 2025
I got home and all good but a day later, a warning message said that the battery needs attention. I'd have thought that an easy one to cover in the vehicle check
16 February 2025
Personable staff and a high quality of feedback. My car has been dealt with in an exemplary manner, as have I.
15 February 2025
As above. Steve was great.
14 February 2025
My experience at Halliwell Jones Southport is always a positive one, Stephen Hill senior service advisor always looks after me, and I trust his level of experience to look after my car and my needs. Thanks again, Steve.
14 February 2025
Customer service advisor Stephen was extremely flexible and helpful as I needed to fit in the service so that I could visit my wife, who was in hospital.
14 February 2025
Excellent service
14 February 2025
Service Reception advisor Stephen Hill was superb in the way he attended to me on my recent Recall visit to HJ Southport. I have had the pleasure of meeting him ever since I purchased my present car from HJ.
13 February 2025
Overall a good experience
12 February 2025
Works were carried out as described
11 February 2025
Everything was explained and done to my satisfaction
11 February 2025
The kind of service I got Thank you very much!
10 February 2025
Superb service from staff. Service department went the extra mile to fix an issue with dash cam. Always friendly and helpful.
10 February 2025
We were made to feel very welcome
10 February 2025
Zara was very profesional and polite.
10 February 2025
Very quick, i was impressed that they had already ordered the part in ahead of time and had it replaced and car returned in the same day. Very impressed. The service representative was attentive, and ncontacted me to keep me updated.
09 February 2025
It has been a series of errors, inconvenience and above all a bad experience.
09 February 2025
As above
09 February 2025
Professional
09 February 2025
Kept informed all the way through
08 February 2025
Very professional nothing to much trouble.
07 February 2025
Got everything done quickly
06 February 2025
You feel like I'm visiting friends from the minute you walk through the door. And after using this dealership for over 20 years, I suppose I am visiting friends now!
06 February 2025
Easy to deal with, friendly service from all at the dealership.
05 February 2025
As above
05 February 2025
as above
04 February 2025
Always very knowledgeable, kept informed and very helpful. Extra shout out to Stephen Hill who is a great asset to your company.
04 February 2025
It seemed that someone at the call centre was to communicate with the workshop but didn't do I had to go in to talk to people.
04 February 2025
Without doubt first class
04 February 2025
I felt valued
03 February 2025
Steve Hill is the worlds greatest service advisor
02 February 2025
Car not ready when indicated Made to wait for billing Video report arrived as text next day
02 February 2025
Very good communication-spotted and replaced damaged wheel (expensive- but I guess that's not HJ's fault). Only minor issue was that a malfunctioning parking sensor wasn't picked up- it was mentioned at check in.
02 February 2025
Very smooth process
01 February 2025
Happy with the service provided amd informed about everything required.
31 January 2025
Excellent garage. Friendly staff, kept informed of all details of service as it happened
30 January 2025
Excellent service and staff members.
30 January 2025
Great service, friendly and thorough
29 January 2025
Very efficient and kept informed all the way thorough
29 January 2025
Explained everything in detail
29 January 2025
No problems at all and a car wash - what's not to like ?
28 January 2025
As above
28 January 2025
??
28 January 2025
Everything done to time.
27 January 2025
Really well planned and smooth service
27 January 2025
Down car supplied and kept up to date with work carried out.
27 January 2025
Again excellent support
26 January 2025
Nothing is too much trouble
24 January 2025
Did everything that was asked
23 January 2025
They go the extra mile with customer service. For example giving a lift to the train station after dropping the car off.
23 January 2025
Work completed within time schedule Regards David Owens
22 January 2025
Steve, who I dealt with for a recent service as well as the MOT was courteous and professional, as was the receptionist and other staff I encountered on my visit.
21 January 2025
Easy with good communication
21 January 2025
The lady I dealt with along with the receptionist are polite, friendly and professional.
21 January 2025
All went as planned, special mention for the car cleaner looked like a new car on pick up
21 January 2025
Quick turnaround and great feedback
20 January 2025
All staff where extremely friendly and helpful and the car being cleaned at the end made it all much better
19 January 2025
They tried to help with other issues I had while I was there
19 January 2025
Fast, professional service.
19 January 2025
Professional at all times
19 January 2025
The service I received from Halliwell Jones was unbelievable! From taking the vehicle in, diagnosing the problem, repairing it, to handing the vehicle back! Not one thing could have been done better!
18 January 2025
Brilliant especially Jessica Wheeldon
18 January 2025
The issue I had with my newly installed 'Tracker' By Halliwell Jones Warrington appears to have been resolved.
16 January 2025
Work was done on time
15 January 2025
Any problems highlighted immediately
15 January 2025
M o t carried out while I waited as promised
15 January 2025
Being charged for a service when I had taken out a service plan, this was meant to cover the cost spread over a period of time. It was explained to me I had done more miles than the agreed service plan but the policy seems strange. Pay for a plan and
14 January 2025
All problems fully resolved
14 January 2025
Full updates provided including video footage of my car being checked over. Steve was excellent in providing updates on the day of the service, thank you.
14 January 2025
Always excellent!
14 January 2025
Professional service provided by Steve Hill
14 January 2025
Listen well and carry out requests
14 January 2025
I was more than ably and capably looked after by Steve on the service desk and am always met with a fantastic reception by Sam on the reception, thank you.
13 January 2025
Everything completed as promised within agreed timescales complete with regular updates and a full valet - excellent service!
13 January 2025
Getting a video on my phone going over what needs doing and doesn't need doing , and going over future advisorys
12 January 2025
Fast and professional
11 January 2025
Brad was amazing Thank you!
10 January 2025
Very professional and convenient service from booking through to collection; whilst always maintaining good concise contact regarding the vehicle and any issues arising
10 January 2025
great service
09 January 2025
Good quality of service, in particular from Bradley. Car was cleaned and valeted which is a plus. Jamie whom I've spoken to previously is a real Proffessional who gave me very informed talk on my cars requirement.
08 January 2025
Seamless
06 January 2025
All good, very helpful
04 January 2025
Very efficient once I had booked a specific slot. A bit expensive for an oil and filter service at less than 10k miles but the car was beautifully cleaned thanks.
04 January 2025
Very satisfied from start to finish, Zarha was great and keep me updated on all details.
02 January 2025
Always excellent service by Steve - above and beyond normal service level, delivered with a smile and professionalism.
30 December 2024
Car indicates front discs worn. 7/11/24 email from BMW UK "on board system notifies service due". 13/11/24 email from Halliwell Jones "your vehicle notifies us maintenance work reqd." 23/11/24 at Halliwell Jones. After 2hrs told discs worn! Surprise!
30 December 2024
This did exactly what was asked of them in a timeframe very close to what they estimated.
30 December 2024
Excellent service and communication
30 December 2024
Friendly and competent staff
28 December 2024
The issues on my car were quickly diagnosed and repairs undertaken as soon as parts availability allowed - excellent customer service.
20 March 2025
I was kept up to date with everything after I placed my order and on the day of collection the staff helped make it a special experience