About Your Local BMW Retailer | Halliwell Jones Southport

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

172 ratings and 133 comments received in the last 90 days.

03 June 2026

Although i no longer live in Southport i do prefer to visit there and not Blackpool. I have always been looked after by Max and its due to him as to why i go to Southport.

02 June 2026

The service as always is excellent and John Farrington in particular who made things seamless from beginning to end.

28 May 2026

All round excellent customer service and very polite and professional.

25 May 2026

Very helpful friendly and professional

18 May 2026

Informed all the way

10 May 2026

Fin who was our sales executive at bmw was so helpful in every way,

03 May 2026

We are extremely happy because of one person Steve Adams. He is the reason we have returned for the third time. He has made all aspects of our car changes easy, with no fuss or pressure. He is a real asset to your company.

28 April 2026

Very polite staff ,the lady on reception remembered my name from a previous visit . The sales person was also polite and came over very well.

21 April 2026

Excellent personal service from the moment you walk in being greeted by the receptionist to completing the purchase with Finley ..very impressive knowledgable customer service.

03 April 2026

Pleasant experience in purchasing the car, Steve Adams and his colleagues were professional at all times and at no pint did we feel pushed into buying the car or any of the additional services provided.

See all reviews

31 March 2026

Finlay was great with me the whole time. Always took the time to answer all my questions and made sure I felt comfortable with my decisions. Also helped a lot to find a great deal I was eventually happy with so yeah 10/10.

27 March 2026

Professional courteous service

27 March 2026

From the moment I met Steve,the sales executive he could have not been more helpful,explaining the functions of the car I was interested in,arranging a test drive and subsequently negotiating a reasonable deal for both of us.

27 March 2026

Steve Adams (Southport) was helpful, supportive and efficient.

24 March 2026

Wonderful service, friendly, knowledgeable and professional.

23 March 2026

Completely satisfied. Max was absolutely brilliant with everything throughout the whole process

18 March 2026

Everyone was super friendly , attentive and professional

16 March 2026

Good surroundings, easy handover, good the car was in the showroom for the handover. Staff welcoming and friendly, very helpful too

06 June 2026

The M.O.T. appointment was easily booked, the receptionists are are always friendly and polite, arranging home transport. I received a confirmatory telephone from Mariana to confirm the details and a further call for completion and collection times.

06 June 2026

Fin was friendly and patient and ran through various options with different cars before we finally decided on a specific car. He the searched many possibilities before we found the correct car.

06 June 2026

Recall was rectified .Althought it was inconvenient and had a financial and time cost to our selves.And no compensation offered.

05 June 2026

Very good service.

05 June 2026

Very prompt service

04 June 2026

As always, the welcome from the team on my arrival was first class. They recognise me, greet me by name and are always friendly and helpful. The car is returned on time and perfectly clean. It is always a pleasure to visit the service department.

04 June 2026

Very welcoming and extremely efficient

04 June 2026

great service received

04 June 2026

Usual geeat service

04 June 2026

frustrating not knowing the cost, being told at the 11th hour the cost introduces a level of anxiety I could do without. I'd also add that the experience of booking it in wasn't straight forward, and departments don't speak to each other

See all reviews

04 June 2026

Prompt and polite service at the dealership

03 June 2026

The process was hassle free. showroom was maintained to a high standard. Staff were curtius and attentive. Excellent coffee.

03 June 2026

Great communication, clear video and explanation of any issues or work needed.

03 June 2026

No fuss, just great efficient service with great communication

03 June 2026

Everything went as smoothly as clockwork and very happy with rrsult

03 June 2026

Kate and Brian looked after our booking whilst Brian explained all that had been carried out in our car and double checked that we were both happy with the work and our waiting time! A very good customer service!

03 June 2026

Excellent customer service

03 June 2026

First class service from staff.

03 June 2026

The whole experience was incredibly professional and as you'd expect from such a premium brand

03 June 2026

Just a great service

03 June 2026

Good communication from HJ throughout. Fully informed of issue including narrated video of problem. Told when car would be ready and it was.

31 May 2026

Speed, efficiency, and friendly. Plus job done.??

30 May 2026

All staff were helpful, I was advised what to expect and approximate completion time.

29 May 2026

Took an age to get someone to take my call the app wasn't very responsive but when I did get through my problem was sorted

27 May 2026

very impressed always helpfull and very professional expecially the reception.

27 May 2026

Very easy to deal with

27 May 2026

Overall service was good, it was a little disappointing even though I had pre booked my car to be washed upon completion of the MOT I was then told there wasn't a jet wash on site to be able to wash my car

27 May 2026

The woman at the desk and the man dealing with me with very polite and helpful

27 May 2026

Always greeted politely, very knowledgeable and always explains everything to us.

27 May 2026

Great service and I was kept well informed.

24 May 2026

As always everything very efficient

24 May 2026

The delay is being able to get a warranty slot in any of the Halliwell Jones branches was ridiculously long - about 10 weeks. When work finally done all good.

23 May 2026

Excellent service from the reception to my service manager, i was looked after from start to finish,

22 May 2026

Great service and well looked after by Stephen Hill. Quality see it now technicians video too.

22 May 2026

Repair to front seat was not done but the invoice shows it was fixed. Oil leak was not investigated, wrong part ordered for door handle and can't give date for correct part. Cost of rear axel repair was given, then increased with extra work etc

21 May 2026

Prior to my appointment, it was suggested that I should bring my vehicle in earlier than my appointment time. I rescheduled my morning to accommodate this. However, when I arrived, I had to wait 20 minutes to be seen, which was inconvenient for me.

21 May 2026

Every thing went smoothly

18 May 2026

Brian (and all of the staff at Southport) dealt with me and my repair in a professional and courteous manner from the get go. He went above and beyond when i explained my issue and made sure it was thoroughly dealt with.

17 May 2026

The service manager waiving the bill was a really good gesture.Unfortunately I was advised that a car with only 37000 on the clock needed a new engine.The attitude was please remove the car from our premises.

14 May 2026

Very honest, professional and informative

12 May 2026

Customer service excellent from all whom we dealt with. Only completed work required and not all our car was booked in for.

12 May 2026

In the main highly satisfied. Booking,drop off, intrim call from them to authorise some additional work passed with no issues. The only slight issue was collection. Although advised it was ready there was actually a delay in the car being available.

07 May 2026

Due to not knowing a delivery date for a part we were left without a car for over a week. The centre offered no help at all in providing vehicle and we had to sort it ourselves at great inconvenience. Communication was abysmal when the car was ready

05 May 2026

Very straightforward

05 May 2026

A good welcome on arrival. Referred to a member of staff quickly who was helpful . Diagnosed the fault within2 working days even though the workshop was extremely busy. Once the required part was received, the job was completed in good time.

04 May 2026

Polite, friendly and professional service.

03 May 2026

My BMW was recalled for a replacement air-bag , the customer service is exceptionall , if you are looking for a BMW in the future looking no further.

02 May 2026

Staff were brilliant

02 May 2026

Good customer service

02 May 2026

The service we received was absolutely amazing. It was a nightmare repair but we were kept informed as to what was happening regularly by Mariana who was brilliant. I also believe the Service manager went above and beyond to help.

30 April 2026

I received a warm welcome and great service. My car was ready on time.

30 April 2026

Ordered a Blue x2, with Sunroof and cream interior, prob one of the last motabilty customers. Was informed 2 days before collection, no sunroof, then on handover the car was white outside black inside. Keys to my old car removed.

30 April 2026

Insufficient characters to explain

29 April 2026

Very helpful in sharing information and meeting my needs, genuine kindness

29 April 2026

I visited the dealership to book an appointment. I waited 15 minutes but no one was available. I was promised a phone call. Nothing! I called the central number, eventually a call back. Another promise. Days later, a phone call. Poor!!!

29 April 2026

Recieved my car back with an extreamly large crack in the windscreen and the dealership failed to accept liability

29 April 2026

Service completed as expected, offered a drink, nothing to complain about!

28 April 2026

Smooth from start to finish

28 April 2026

Excellent service

28 April 2026

Got the job done within the estimated time.

27 April 2026

Always completely satisfied

27 April 2026

I was greeted politely and dealt with in a friendly efficient way, informed as to the likely time my vehicle would be ready, and that turned out to be accurate. I appreciated the inspection checklist and video being sent to me.

27 April 2026

Very welcoming. Professional staff. Everything was fully explained.

27 April 2026

Each person involved with my service was helpful, polite and kept me informed during my visit.

26 April 2026

Service second to none as usual at H & J could not recommend them enough, go ahead and give them a call, you won't be disappointed.

24 April 2026

Easy to book in got reminder when I arrived the receptionist had obv observed me parking and noted my reg and welcomed me by name as I walked through the door . That's a lovely touch and shows she's on the ball with who's expected .

23 April 2026

Welcoming, helpful in any aspect to do with car great

21 April 2026

Always excellent service

20 April 2026

Perfect and smooth

19 April 2026

Friendly and very profesional service all round. Always enjoy my visits to the showroom.

18 April 2026

Friendly polite. Helpful with all queries I had

15 April 2026

Dropped of car at 8.30 returned at 5pm had to wait for 30mins as it was not ready for collection. No one bothered to offer me a drink.

15 April 2026

I dropped my car off at 8.30am and asked to pick it back up at 4pm. By 3.40pm no one had contacted me and I had to ring BMW. The service manager then rang me back about 10 minutes later. I ended up picking the car up the next morning.

15 April 2026

Excellent customer service, the cleaning and valeting of my car was a bonus.

15 April 2026

After 25 years or more buying BMW from the same Dealership without any problems says quite a lot!

15 April 2026

completely satisfied

14 April 2026

Excellent service as always

14 April 2026

Pleasant and courteous staff. Comfortable waiting area with refreshments available on request.

13 April 2026

On the day everywhere was in place and work work completed on time

13 April 2026

Friendly service start to finish

12 April 2026

no problems job done,informed about what further work is reqd.which i will have done at next service

09 April 2026

Very good service, thank you

09 April 2026

As a long-time customer, the standards continue to rise. Personal communications are excellent and the staff go the extra mile to accommodate customer needs. I consider alternatives, however the strength of this dealership is in their workers.

08 April 2026

Great communication, friendly service

07 April 2026

Totally satisfied

06 April 2026

First time using Southport location for any service, customer service has always been excellent at BMW but your simple wash and clean I felt was well above par. I wasn't expecting a mini valet as I've only had a quick outer clean at another branch.

06 April 2026

i'me very happy with the service that i get at halliwell jones BMW the staff are alway's friendly and welcomeing

06 April 2026

Would always recommend Halliwell Jones Southport. Customer service and staff are 10/10

04 April 2026

Friendly and Professional

04 April 2026

Service and MOT through with any defects identified and corrected.

01 April 2026

Steve Hill the service desk representative was outstanding in the way he dealt with the cars issues

01 April 2026

Great customer service from Brian, he was very professional and helpful, in addition the car was also washed and cleaned.

31 March 2026

Great welcome and knowledgable staff, and all the work was done in the time I needed the car for

30 March 2026

Very pleased with the service

30 March 2026

From the second I walked through the door and was greeted by reception, I was made really welcome. I was well looked after by Mariana from the service desk. First class service from everyone.

29 March 2026

Usual good welcome and everything done on time

29 March 2026

Vehicle went in for recall, health check conducted but tech failed to spot the coolant leak the Vehicle has while working on, the Vehicle currently looses around 1.5L of water during a 24hr period.

28 March 2026

Good service

26 March 2026

MoT required and the Halliwell Jones team were excellent. Steve was my contact for service and supervision of the formalities . He was excellent.

26 March 2026

Excellent communication and the video was very welcome - kept me advised every step of the way ( Mariana)

25 March 2026

What was expected

25 March 2026

Not a problem enjoyed been in the showroom good experience

25 March 2026

I received excellent service.

24 March 2026

Despite booking in on line I still had to wait for a Service Receptionist. I do not like the new reception area where you have to stand at a Desk. The Car Service itself was excellent.

23 March 2026

Very friendly and efficient

21 March 2026

I was told the car would be ready by 12pm. Had the vehicle health check at 10:12 and had to phone multiple times to get an update. Left voicemails to be called back with no response. Receptionist was rude to my wife when she picked the car up.

18 March 2026

First class service

17 March 2026

Car was recovered by RAC and they carried a health check and diagnostic the next day. They could not replicate the fault I had experienced but updated the software. This cured the problem. I was very pleased to also find the car valeted.

17 March 2026

My Bmw was. picked up was on time good video from service station.thanks alot

16 March 2026

Recall work carried out and car ready on time.

16 March 2026

Everything went as planned. Great service.

15 March 2026

I have been buying cars from Gary Smith there for 15 years. His service has been excellent and professional throughout that time

15 March 2026

The experience felt rushed, I'd checked online prior and asked for a valuation and discussion about selling the car but nothing. On collection I wasn't given the chance to discuss further work again it felt rushed.

14 March 2026

Punctual and detailed feedback

13 March 2026

Friendly and knowledgeable staff

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Halliwell Jones Southport BMW

Address

59-61 Southport Road, Scarisbrick, Southport, PR8 5JF

Opening Hours

Mon–Fri:08:30 - 18:30
Sat:09:00 - 17:00
Sun:Closed

Phone

01704 503800

Map

Areas served

Southport as well as surrounding areas including Liverpool, Ormskirk, St. Helens and Formby

View map

Address

59-61 Southport Road, Scarisbrick, Southport, PR8 5JF

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 12:30
Sun:Closed

Phone

01704 503800

Map

Areas served

Southport as well as surrounding areas including Liverpool, Ormskirk, St. Helens and Formby

View map

Address

59-61 Southport Road, Scarisbrick, Southport, PR8 5JF

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 12:30
Sun:Closed

Phone

01704 503800

Map

Areas served

Southport as well as surrounding areas including Liverpool, Ormskirk, St. Helens and Formby

View map

Address

Located at Halliwell Jones Warrington, Winwick Road, Warrington, WA2 8HY

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 12:30
Sun:Closed

Phone

01925 248090

Map

Areas served

Southport as well as surrounding areas including Liverpool, Ormskirk, St. Helens and Formby

View map

Address

59-61 Southport Road, Scarisbrick, Southport, PR8 5JF

Opening Hours

Mon–Fri:08:30 - 17:30
Sat:Closed
Sun:Closed

Phone

01704 503800

Map

Areas served

Southport as well as surrounding areas including Liverpool, Ormskirk, St. Helens and Formby

View map