About Your Local BMW Retailer | Halliwell Jones Southport

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

194 ratings and 120 comments received in the last 90 days.

05 November 2025

Everyone involved was efficient, friendly and very helpful. Everything was explained clearly. No pushy sales pressure..

04 November 2025

Staff listened to what we wanted and very helpful

02 November 2025

Steve and Ella offered great service, my wife has just been diagnosed with cancer, they were brilliantly with her and gave her and gave her a Pegasus which made her cry with happiness . Both her and I greatly appreciated this gesture.

02 November 2025

The staff at Halliwell Jones Southport were superb, sorting all the finance out and demonstrating the car's features.

26 October 2025

I am very satisfied with service provided by Mr.Matthew Hall,Manager,Dafydd Goldsmith,New car sales Executive and Miss Ella Crolley,Product Genius.The receptionist are also very welcoming.They offered with tea and coffee.

22 October 2025

The staff at Halliwell Jones Southport are amazing. So friendly & helpful. Made me feel at ease every time I busted the showroom.

13 October 2025

Very professional

09 October 2025

Steve Adams (sales) was very helpful and patient during our selection and purchase journey. Ella (handover) was also very helpful and both have said that if I have any questions that I must contact them and they will be happy to help me out.

04 October 2025

Relaxed, friendly experience with no pressure

02 October 2025

Everything went smoothly.

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30 September 2025

Amazing in every way. They made it very special for us.

23 September 2025

Very thorough

18 September 2025

Excellent service and product knowledge from Finlay from start to finish . Car available earlier than original delivery date which was a bonus . New showroom was impressive.

18 September 2025

Dilivery on time

14 September 2025

Well looked after, time spent explaining some of the key features of the car and making sure we were comfortable before driving away

12 September 2025

Sandford/ Sandy your Sales person was excellent he treated us with total respect, explained every about the car in detail although the is so much information to take in at first. The handover was smooth and efficient.

08 November 2025

Your service advisor Stephen Hill is very efficient

07 November 2025

Happy with service

07 November 2025

Personal touches and hassle free experience from start to finish, it felt as high quality as the cars themselves.

06 November 2025

Warm welcome from service team. Nice environment. Efficient booking in process. Service video excellent

05 November 2025

Great service

05 November 2025

From welcome to leaving BMW I felt a valued customer knowing the service would 100% professionally carried ou

05 November 2025

Explanation of what the car required before the service and a full breakdown of the cost.

04 November 2025

Amazing as ever, Steve Hill patient and professional, the whole team sorted a problem that was another dealers issue and did it without a complaint. Steve listens to the issue and is genuinely concerned to get a positive outcome Thanks again Steve!

03 November 2025

See above

03 November 2025

Timely and efficient

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03 November 2025

My visit and the customer service could not have been better.

02 November 2025

Steve was really helpful and kept me informed during the day, check in and out was really smooth.

01 November 2025

Great people

29 October 2025

Marianna was 1st class. And the updates from the service team, were timely, concise and informative.

29 October 2025

From the reception to the whole experience very impressed.

29 October 2025

Repaired the fault quickly and under the waranty. Washed and hovered the car

28 October 2025

Kept informed

27 October 2025

Very friendly and efficient - great experience

27 October 2025

Brill

26 October 2025

I liked the video sent by the service engineer and the work was undertaken quickly

26 October 2025

Great customer service from the showroom staff, and excellent work by the technicians on my M5 service. No issues at all

22 October 2025

Its such a pleasure to visit, the staff are so friendly the procedures are reassuring from reminders to follow ups so well organised

21 October 2025

Polite and friendly advice was given.

20 October 2025

Kept informed, looked after you.

19 October 2025

Friendly welcoming people...lovely relaxed atmosphere...

18 October 2025

What I asked for including wash and clean inside. All 5 star service.

16 October 2025

Car was repaired quicker than expected

15 October 2025

Took a long time to do the MOT Usually it's been done within an hour

15 October 2025

I was kept up to date at all times. Drop odd was smooth and efficient.

15 October 2025

Service is good and staff are attentive and polite

14 October 2025

Professional and friendly people. Lovely surroundings and excellent service.

14 October 2025

Great information and communication

13 October 2025

All good as usual however my request for re-gassing the a/c appeared to be overlooked. However as we are coming into winter I'm not overly concerned about the a/c at the moment.

12 October 2025

Completely satisfied with MOT service check up

12 October 2025

Good in general but I needed to call to find out progress early afternoon as to whether car would have repairs completed that day, allowing us to continue our journey home

11 October 2025

Excellent Service

11 October 2025

Everything arranged and performed professionally

07 October 2025

Just the price as £860 incl VAT for new battery and diagnostics

07 October 2025

Can't thank or praise the staff at HJ enough, their customer care is second to none. Jamie is and outstanding advocate for HJ and always goes that extra mile. Stephen and Bradley all helped to make the experience a good one.

05 October 2025

Central booking office and location are in silo's. I was asked the same questions over and got different outcomes. Far too many messages prior to the appointment.

05 October 2025

Completed in the time as quoted

04 October 2025

Superb service every time

02 October 2025

Brilliant customer service whilst my car was being serviced.

02 October 2025

They are a good dealership, try very hard, but there were a few things that didn't go as intended. The overall experience was very good and resolution of problems was excellent. As such I will for sure use again.

02 October 2025

The whole process from booing the service through to picking up the vehicle after the work was as smooth as clickwork

01 October 2025

Really great customer service. Unfortunately the main issue wasn't identified otherwise I would have been completely satisfied.

28 September 2025

Sorted the problem, no drama.

28 September 2025

Stephen Hill booked my vehicle in and explained what was to be done and i would be informed if anything extra that needed doing. Stephen phone me to say the car was servied and would be ready for me to collectat the specified time. Thank you.

27 September 2025

Staff were fantastic, friendly and helpful (all)

27 September 2025

Nice to deal with

25 September 2025

Quality of service, and the video footage sent over, was a real solid move that builds on trust.

22 September 2025

Very satisfied Stephen Hill is a credit to your company.

22 September 2025

Recall was prompt

21 September 2025

Complimentary MOT.

21 September 2025

Very polite

20 September 2025

Extremely satisfied - the team at Halliwell Jones Southport were professional, attentive, and made the whole process smooth and enjoyable. Constant communication was a big factor.

18 September 2025

Quick & Easy

18 September 2025

See above

18 September 2025

Giving customers a direct number to service advisor

16 September 2025

Bradley was friendly, professional and very knowledgeable and dealt with our case efficiently. During the health check there was a issue identified with a rear wheel and as we were leaving for france 2 days later, Bradley made sure that it was sorted

16 September 2025

As above

11 September 2025

Procedures and prices explained in advance

11 September 2025

Booked car in at time I wanted and was contacted throughout, with service done in time frame as stated by service centre. Vehicle was ready to collect on time, having been given a complimentary clean.

11 September 2025

Car sorted.

10 September 2025

Pleasant welcoming and helpful staff good communication and car ready as promised

10 September 2025

Very good and polite service .

09 September 2025

Prompt and efficient service courteous and helpful staff

09 September 2025

All staff interacted with you and were very polite and helpful. I must give personal mention to Samantha who meets and greets and is the first contact with the dealership. She is a credit to the organisation and could not have been more helpful.

09 September 2025

Superb service

08 September 2025

Smooth and reliable service from start to finish.

08 September 2025

Kept updated at all times & communication was excellent

08 September 2025

I emailed to say that I had forgotten my MOT date and could they do the for me whilst the car was with them. On collecting the car the MOT was not done which meant a longer wait for me before leaving.

07 September 2025

They accommodated me working there whilst I waited for my car.

04 September 2025

Quick and efficient service.

04 September 2025

Friendly and efficient staff and service

03 September 2025

From the second I walked in it felt like from Home to Home and the experience on their new dealership is just incredible

01 September 2025

Good efficient service

01 September 2025

The problem was fixed but i had to pay.

01 September 2025

A few issues with my car, however, I would like to say Matty Turner went above and beyond to offer help in resolving these. Spent time with me to explain and resolve, great service, well done Matty!

01 September 2025

Because I was very happy with everything thank you

31 August 2025

Very happy kept ringing me letting me know we're the car was up to .

31 August 2025

Pleasant experience but asked to return at 4pm and the car wasn't ready until 5:15pm.

30 August 2025

It is always though and efficient.

30 August 2025

Aside from the

29 August 2025

Steve at Halliwell Jones is amazing. Very helpful and always sorts out what is needed

28 August 2025

Informative and helpful staff and communication

28 August 2025

Friendly staff always greet me with coffee, and help to see an adviser

27 August 2025

Professional and courteous.

27 August 2025

Completely satisfied - as previously mentioned, the process was very easy and the staff were brilliant at keeping me informed.

25 August 2025

My personal needs were at the top of the priorities.

25 August 2025

Quality service

25 August 2025

Easy to book in and recieved email before appointment

24 August 2025

Well looked after by the staff whilst waiting for the car to finished

24 August 2025

Friendly staff.

24 August 2025

Professionalism from start to finish

24 August 2025

My car needed a service and mot The salesman loaned me his own car

24 August 2025

Service timed to suit. Free health check very detailed and helpfull

24 August 2025

Service advisor Steve Hill is the best service advisor in the world!!

21 August 2025

JOBS ILISTED WERE NOTDONE

19 August 2025

Always satisfied

19 August 2025

I was told I'd receive videos of the work needed on my car but never did

19 August 2025

Service receptionist did a great job.

19 August 2025

Would of been helpful to explore car hire support while my car was off the road

15 August 2025

See above

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Halliwell Jones Southport BMW

Address

59-61 Southport Road, Scarisbrick, Southport, PR8 5JF

Opening Hours

Mon–Fri:08:30 - 18:30
Sat:09:00 - 17:00
Sun:11:00 - 16:00

Phone

01704 503800

Map

Areas served

Southport, Liverpool, Ormskirk, St. Helens, Formby

View map

Address

59-61 Southport Road, Scarisbrick, Southport, PR8 5JF

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 12:30
Sun:Closed

Phone

01704 503800

Map

Areas served

Southport, Liverpool, Ormskirk, St. Helens, Formby

View map

Address

59-61 Southport Road, Scarisbrick, Southport, PR8 5JF

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 12:30
Sun:Closed

Phone

01704 503800

Map

Areas served

Southport, Liverpool, Ormskirk, St. Helens, Formby

View map

Address

Located at Halliwell Jones Warrington, Winwick Road, Warrington, WA2 8HY

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 12:30
Sun:Closed

Phone

01925 248090

Map

Areas served

Southport, Liverpool, Ormskirk, St. Helens, Formby

View map

Address

59-61 Southport Road, Scarisbrick, Southport, PR8 5JF

Opening Hours

Mon–Fri:08:30 - 17:30
Sat:Closed
Sun:Closed

Phone

01704 503800

Map

Areas served

Southport, Liverpool, Ormskirk, St. Helens, Formby

View map