About Your Local BMW Retailer | Halliwell Jones Southport

01704 503800

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

137 ratings and 74 comments received in the last 90 days.

04 July 2025

Finlay was very good and thorough

03 July 2025

Friendly staff and very professional

02 July 2025

Max was very professional and friendly and kept me informed at all stages.

19 June 2025

Great service

10 June 2025

Excellent

31 May 2025

Smooth process

25 May 2025

Even with the building work going on, members of staff were very attentive, I was introduced and welcomed by everyone I came across. Even living over 50 miles from the dealership I was offered video calls as aftercare if I had any questions.

19 May 2025

Would buy another from them

10 May 2025

Extremely satisfied. Nothing was too much trouble.

05 May 2025

I was looked after, they were very helpful, nothing was to much trouble, i was updated and they called when thry said thry would. No pressure, it was just a very good experience, something you definitely dont get elsewhere.

See all reviews

19 April 2025

Max Bowden is a great sales person. Very knowledgable and had all the information needed which resulted in the X5 purchase

17 April 2025

Great support from Hayley during the purchasing, pre delivery and vehicle acceptance process.

16 April 2025

Dafydd was very helpful, offering test drives and making sure all the relevant paperwork was complete for a smooth handover on collection day

14 April 2025

I was made very welcome at Halliwell Jones. Max Bowden was always very friendly and happy to answer any questions I had about the car.

06 July 2025

Good communication

05 July 2025

Staff were lovely so professional and attentive.

04 July 2025

Curtious and professional

03 July 2025

Tyre puncture dealt with quickly and service video was very much appreciated

03 July 2025

Completely satisfied

03 July 2025

As above

01 July 2025

Super value for money

25 June 2025

Service good but the wash of my vehicle was dissapointing dirty wheels roof marks on canvas and not dried properly

23 June 2025

Very satisfied.

22 June 2025

Competent and efficient

See all reviews

22 June 2025

Very pleased

22 June 2025

Great communication

21 June 2025

I have no complaints - the service at Halliwell Jones is always 5 star

20 June 2025

Very efficient service. Kept well informed.

19 June 2025

The agents were professional.

19 June 2025

See above. Also When I dropped my car off there was extensive work going on in the showroom. I needed the ladies' toilets but was told they weren't available and I would have to go to HJ Kia, further down Scarisbrick New Road.

18 June 2025

Trustworthy

17 June 2025

Helpful and pleasant people, and a very thorough job done on each visit.

17 June 2025

Reputation.

17 June 2025

Great experience .

17 June 2025

As above service experience was great once the car was in. Clear communication and work completed efficiently.

17 June 2025

Please let email me as I would love to discuss

15 June 2025

Stephen is always very attentive and professional as are all the staff

14 June 2025

Service experience from Steve and his team was second to none. Being disabled Steve and all staff were understanding of my needs and ensured my service was flawless .

14 June 2025

From being booked in with Steve Hill who understands fully the customers concerns when visiting a dealership and being kept updated throughout is gratifying. Job done fully explained

13 June 2025

Was amazed by the attention to detail and one to one attention ??

03 June 2025

Sorted a minor issue with no fuss under warranty. With previous car dealerships even little things can be a nightmare to sort with them doing everything under the sun to avoid sorting issues. Not the case here

28 May 2025

Good customer experience provided by Steve

28 May 2025

Always get a good job done

28 May 2025

Always a pleasure dealing with Halliwell Jones in Southport, the staff are friendly, approachable and very knowledgeable, keeping customer updated at all steps in the service process.

27 May 2025

Great service

25 May 2025

Easy and professional

25 May 2025

Very helpful staff who went above and beyond to assist us.

24 May 2025

My car was recalled for air bag check and was given a free safety check and clean while I waited

23 May 2025

Comprehensive feedback from the examining staff and helpful discussion with the internal team. Car was washed and hoovered, brilliant!

20 May 2025

Attentive to my needs

19 May 2025

Friendly greeting on arrival, was offered coffee, car clean on collection

13 May 2025

The staff were very nice and professional. My car was serviced and I was kept informed of what was going on and what was needed. Sam very kindly gave me a lift home after I dropped my car off, which was greatly appreciated.

12 May 2025

I received clear and accurate information throughout the process. The courtesy afforded to me was admirable.

12 May 2025

The receptionist and the Service Advisor Stephen Hill were both friendly, knowledgeable, courteous and professional. In addition the follow up video outlining the vehicles overall condition proves beneficial.

06 May 2025

Having booked car in well in advance, left vehicle at 8am & agreed 3pm pick was disappointed that car was not ready on time. A phone call to confirm a delay would have been appreciated.

06 May 2025

Excellent communication

04 May 2025

See previous

03 May 2025

Not completely satisfied as had to pay for new sensor. I understand a stone chipping sensor but might have expected this under warranty.

26 April 2025

Excellent

25 April 2025

Excellent service again

22 April 2025

As always one of the best , unlike some dealership s over the years,

22 April 2025

Again Steve as always is very good though having to come back to get a tyre fitted was a slight inconvenience though i appreciate you dont stock them

20 April 2025

All a warm welcome. Coffee and friendly chat

19 April 2025

Very satisfied, the care and attention from the staff was without a doubt fantastic.

18 April 2025

All of my requests were dealt with efficiently

17 April 2025

Couldn't be better

17 April 2025

The video for the vehicle health check is amazing for car owners to know exactly what issue they have with the car if they arent sure them selves

16 April 2025

Very good, the £100 voucher was good although living quite rural it was a logistical nightmare getting the car in and picking up. I would have rathered a courtesy car than the voucher if im honest. But service was fantastic nonetheless

16 April 2025

Excellent curteous service from the receptionist to the professional and helpful approach of the service manager and the video and detailed description of the state of my vehicle from the vehicle engineer.

15 April 2025

We were tild, despite telling the service people that another apporoved bmw service provider had already identified and confirmed the problem, that Halliwell Jones would charge us £150 to diagnose the problem as well as drastically overcharging us.

14 April 2025

Really good people worked at HJ BMW Southport, very happy with the service advisory which has improved vehicle handling.

13 April 2025

Communication

13 April 2025

Since buying the car from H-J, I can't remember any poor experiences

12 April 2025

I brought it in for a suspension problem and was told there was nothing wrong with it - rubbish !!!!!

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details