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ABOUT HALLIWELL JONES SOUTHPORT

Welcome to Halliwell Jones Southport.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service department carried out a extensive check on my car to resolve a steering knock which appears to have been solved at this time.I cant praise the service department enough,not just for this visit but previous visits I have made.

Service

Everyone was efficient and dealt with what I required. There was one or two issues with my mot and they were sorted out promptly. No problems with timing in collecting it on the same day which was what I required so I could also carry on with my plan

Service

You do what you say you will undertake.

Service

The service provided by Halliwell Jones is excellent.

Service

They always look after me and get the job done however big or small in a friendly manner!

Service

My car went in on a recall and the mechanic found a tyre, not deflated but with a puncture when the nail was removed. They replaced the tyre; if this had not been spotted the deflation would no doubt have occurred when I was on a motorway somewhere.

Service

Service took too long. Service book not stamped. Then, service book stamped erroneously with MINI stamp. Front brakes still binding, badly.

Service

Very helpful

Service

Excellent as ever

Service

Excellent service as always. Kept me fully informed throughout the service and during the subsequent work. I am completely confident that all work carried out is to a high standard.

Service

See previous comment. In addition I must praise the way the showroom was organised from the Covid precautions to the attitude of the staff in general,particularly the young lady on reception.

Service

BMW as you would expect go the extra mile, a short video was sent to me explaining the health check, which gave me complete confidence in the technicians completing the service on my car.

Service

Car smelt strongly of garlic when I picked it up. I am still waiting to hear how much it is to polish a scratch off an alloy.

Service

David Ogden is the only reason Halliwell Jones has maintained me as a customer, all other aspects of the dealership apply, the Brand does not live up to my expectations.

Service

Everything was shown to us what was done by video as well has paperwork.

Service

Very strong customer service, professional and friendly staff.

Service

Service was completed efficiently

Service

Excellent - great clear video showing my car during health check

Service

All queries given due attention.

Service

Efficient

Service

Good service

Service

excellent serviceas usual

Service

Friendly, courteous and helpful staff and superb service overall. Arrangements for service post-lockdown very reassuring.

Service

Great service

Service

Gave me an expected time to complete and contacted me before time. Service agent was polite and efficient.

Service

Very satisfied.

Service

all work carried out on car not required a further visit

Service

all done and good review on work carried out

Service

No words needed. Efficient and honest service.

Service

Trying time for everyone at the moment but Halliwell Jones made it really easy and completed my service with the minimum of fuss possible.

Service

Considering the restrictions with the pandemic it was a pleasure to do business.

Service

The service was excellent, as usual, from Stephen who knows a lot about cars. Based on service I would not want to go to another car dealer.

Service

Open and simple received video of visual inspection. Everything as expected.

Service

Very satisified

Service

I was satisfied with the help and advice given to me before appointment date given in this difficult period with the Covid -19 problem.

Service

Staff very knowledgeable

Service

Everything explained an£ video link and paperwork

Service

Polite efficient informative service

Service

As I was 'isolating' the car was picked up tested and brought back to me, I much appreciate the care that all the staff took to help me keep my car on the road.

Service

Completely satisfied with service in difficult circumstances

Service

Easy to book in. Very helpful and kept me informed.

Service

Dealt with quickly and safely given the COVID measures in place at the dealership. Very polite and courteous staff with no job too small.

Service

Service (MoT) work completed as planned to excellent standard. Car presented back clean and tidied.

Service

I was kept informed by 'phone of the status of my vehicle and subsequently received a video of the service.

Service

Well organised and pleasant people in the showroom

Service

Speedy end efficient service

Service

Throughout the recent strange times I was kept fully informed at every step of the way, nothing was too much trouble for Steve.

Sales

Felt safe and looked after during the Covid situation,

Sales

Sales team listening to my requirements, providing relevant options quickly, responding to questions promptly

Sales

As above also this is the third vehicle from you, daughter and son in law both have cars from yourselves

Sales

Very satisfied, couldn't fault any part of the purchase and delivery of the new car. fantastic customer service all round.