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Connor was so helpful. He found us the perfect car which we love and just went above and beyond.
Did what they said
Work was completed on time and good feedback given about car.
They kept me fully informed of what they were doing, plus showroom staff couldn't do enough for me.
Have you met Steve? Compliments to Sam too.
Everything was as expected. Service carried out as requested and completed at the time we had requested.
Work to be carried out was explained by video which was really well explained.
The service staff kept me informed and explained the procedures that required carrying out on the vehicle
All work carried out well
Nothing is too much trouble
Service manager applied discount towards my last service after I had multiple issues with fitted EGR (recall).
100% satisfied top service
Lack of communication, have had warning come up on my dashboard one day after paying for a service!
Very satisfied fantastic service from Amy
Kept informed of all aspects of the service. The video was particularly informative.
The service department shut at 5.30, it use to be open later allowing time to finish work and being able to pick my vehicle up later. Now I need to finish early to get to the garage.
Very satisfied with the service but disappointed that the collection service has been discontinued
There were some minor issues with the car, the staff all went 'above and beyond' to sort the issues and have the car back in perfect form.
Every thing was excellent and well explained
I would have given completely satisfied if I hadn't had to contact you for a status
When booking the service told that it would take two hours. On the day, car taken in at 10.00 am, only available for collection at 4.00pm. Better to give a longer timescale at outset then if it's less all the better.
Friendly and efficient staff, no problems in all my dealings with them.
Waiting time was far in excess of what I was told
Warranty problem resolved
Easy to deal with, responsive and polite
Because they have always done what has been asked of them and the men in service dept are polite and helpful and Sam in reception is always lovely.
They take care with the things I point out and find the fault and fix it!
Everything went as planned not much waiting around for the paperwork to be completed and a courtesy car ready for me to use.
I mentioned an issue with the oil sensor which was not looked at and I had to arrange for the car to come in again
My X5 had its 1st service (price £329) During service I was asked if I wanted AdBlue top up for a fee of £25. On collection the bill was £429 (further £75 added - filter change no phone call Service Rep was arrogant and disinterested in my complaint
Excellent service and good communication
Could not get this Service and attention at any other BMW Dealer ship..
service was completed without any fuss
Since having my BMW, I have been more than satisfied with the service experience at Halliwell Jones, Southport. The staff are so helpful and informative about any questions you have on the car you choose.
Prompt and courteous staff. Everything surrounding the service explained in full. Car valeted on collection to a good standard.
Fast efficient service levels
Excellent customer service. They fitted me in quickly and looked after me whilst I waited for my car to be serviced. I will go to them in future for any further servicing requirements.
Excellent, efficient & professional service provided by Steve Hill at Halliwell Jones Bmw Southport.
Appointment times are good idea and fast service Reception very friendly with tea coffee offered if wait
Excellent service from the minute I called in. The work was completed to a high standard and punctual.
Max spend as much time as I needed going through the various options of how I could buy - happy to change the deposit / term / mileage many times over to find the right one.
I was kept informed of my vehicles maintenance progress and the video feed back was impressive. Overall I was confident my vehicle had received the attention it required. It was returned clean and tidy.
All staff very polite and appraochable
The work was carried out and the car was ready at the designated time. Very prompt and professional.
Brilliant. As per question 1.
I had to go through Bmw themselves to get resolved what was a straightforward issue.
I would have given 5 stars but you have changed the policy on a courtesy taxi after dropping off the car .. I would have arranged a lift had I known ( instead of having to pay a taxi)
Very easy to deal with, service advisor Steve Hill is very knowledgable and professional, a credit to Halliwell Jones.
I was surprised when I got the message with a video to explain the service.
The communication is always very helpful and informative and allows you to work your own day and responsibilities around the inevitable inconvenience of having work done to your vehicle.
Had faulty alloys, however wasn't covered by the warranty apparently... Asked to look at the warranty however staff couldn't produce one.., said they would send a warranty to my email... never received it.
Have previously been promised phone calls that never materialise re upgrading car
From the service side of things the staff were efficient and knowledgeable explaining what had been done and also sent a health check video from a technician giving a report of a detailed visual inspection which was very useful and informative.
Information given are correct and try to give satisfaction at all times
Because I had a problem with my new bmw 3 series which wasn't less than two months old on the day I was going on holiday which they took a look at and couldn't resolve the problem so one of the managers gave me his personal car to go away
Brought car in for call in Needed part and had to wait until following day for the car
Everything and everyone professional and helpful
Good service but the car was dirty when we take her back,full of mud at the driver's seat. The lady who served us said they washed the car before but the car was more dirty outside and inside.
From the arrival to the end brilliant
Everything was done to a vry high standard.
I'm still being referred to as MRS not as MR despite asking for this to be corrected on three occasions.
Friendly welcome/expecting me/offered a coffee/shown straight to the advisor/given realistic timescales/kept informed/brilliant video link showing me the work/same all over again when I went to collect. The lady on reception even laughed at my joke.
Steve was prompt and efficient, he regularly updated me on the service
Excellent customer service, especially from Stephen Hill.
Couldn't be more happy with the service, absolutely incredible, why go anywhere else!!
very satisfied; in the past a visit to a main dealership was a little intimidating but at Southport all the service and reception staff make you feel relaxed, welcome and as a result you feel at ease and more likely to enjoy the visit
Excellent and good value
They delivered what they promised rare these days
Very good service
I thought that £211 to replace a cracked fog light was rather expensive and when I told the service receptionist they advised that to replace the headlight was a £1000 as was replacing a side mirror - both of which seem outrageous
Very hospitable staff, provided coffee and kept me informed on progress
Kept me informed of work progress and car was ready at time estimated
I had booked a collection for my Motability vehicle MOT but had too Chase it up at 10.30 am when nobody had turned up they had no record despite me organising it over the phone . Staff were very apologetic and helpful
steve on service receiption kept me well informed abt problems with car
Very good service
See above, David Ogden saved a poor experience
Friendly efficient staff
Did what was needed in time and on tome
No issues, courteous, professional
Courtesy, clear and concise service
Did have a problem which was sorted under warranty
While waiting with a cup of coffee and biscuits I received a Video of them examining the under carriage never had that before!!!! Great
I asked for one or two extra jobs to be done/checked and no problems with this.
A good experience ! the garage and show room areas are immaculate.
Always very courteous and welcoming
Very help full
Only person trying to help is David Ogden but he is being limited in what he can do by BMW
Good service but the link with BMW emergency care and the overall process did not seem second nature to the team at Southport
The service was great but the fact that taxis are not supplied any more took the shine off.
It is a total pleasure to buy a car from Halliwell Jones. Darran was brilliant! They cannot do anything better!
Always put the customer first
Very satisfied !
Courteous, informative, friendly, not too pushy
Motability (Stephen Adams)..
Attentive, friendly take time to explain - overall a welcoming and professional service
From entering Halliwell Jones' premises in Southport, we were made to feel that we were the only people that mattered. We weren't rushed and Connor and Darran made sure that we had all the information needed to make an informed decision on the X5.
The sale was managed by Mark Abbott and he provided excellent service, explaining all the models and options available. He took us through the process without any worries on our part.
For reasons above. Staff very knowledgable and friendly
The purchase of the car was dealt with efficiently and in a professional manner