Out of warranty repair on EGR Cooler Vehicle Fault, not on recall but they understood the issue and risks.
The staff were polite and courteous but the error has returned.
AS ABOVE - JUST HAPPY WITH BMW AND THE DEALERSHIP.....
The service advisor Steve Hill was very professional he kept me updated all throughout the service. I also received a video showing the underside of the car from the technician Jake the car was returned to me washed and vacuumed. First class service.
Great communication throughout
I had been told the car would be ready for collection I had to wait 50 minutes after I arrived
Everything done on time. All as promised.
I had a booked appointment to change one tyre and I was kept waiting for 1 hour 45 minutes which I don't think is acceptable. Lloyd's BMW in Grange Over Sands managed to change all four wheels to winter tyres in less than 1 hour 15 minutes.
Good & accurate diagnosis. Welcoming Staff and very nice coffee. A number of years ago I used an Approve Dealership in Liverpool. They managed to damage the brake servo,did not want to take any responsibility,charged me for the repair. Not use since.
30 minute wait only to hand my keys to the 1 person on the service desk (which took 1 minute). The servicing process is built around the staff / systems and not the customers. Real improvements in the call from BMW to book me in but let down instore.
Brought my car in for service and MOT , excellent service . Use of a loan car , collected same day car had been washed was all a good experience
I was kept updated on the service including seeing a progress video
Excellent customer service and very pleasant and helpful service staff. Good feedback via video on the car.
very helpful in all departments
Great staff and service but more expensive than some other brands.
Went to Southport for the cars service and was met by Steve Hill who was exceptional and very professional I was introduced to the technician Jamie and you could tell immediately that he cared for the car. The centre was most welcoming and friendly.
I was kept waiting for 40 minutes before I was even seen, spent £450 on a service and not even the screen wash bottle was topped up.
All staff were polite and friendly, as usual. The service was completed efficiently and relatively quickly - no issues.
The service experience was first class. All work was carried out to a high standard. The car was returned in showroom condition. Well done BMW.
I took my car in for MOT at 8.15am and went to pick it up at 5.15pm and it was still not ready. I finally got the car at 5.45pm. Why does it take so long ?
The reception staff are always very friendly and keep customers updated if there are delays. I did not feel rushed with the service manager so overall the customer service received was excellent
Because the valet Requested was not carried out I now have to book the car in again which is not convenient
To add to previous comments, I was called by BMW to arrange my service, they quoted a price but then it turned out they had quoted incorrectly, which I only found out when collecting my vehicle.
Couldn't of been an easier process
I always receive great service from HJ and all staff are very professional.
Completed quickly and extra work fitted in that day
Good communication on Day 1 of service. Very poor communication on Day 2.
Nothing to complain about
Everyone is keen to be helpful in a sincere manner - the people there all go the extra mile.
No explanation of the fault and why the EGR valve failed at such low mileage (20k)
They kept fully informed of the situation were helpful and polite. You can't ask for more
I would of said completely satisfied but I was surprised to not see my car valeted like on all my other previous services with Audi
As I've said took a service package out but have to pay for brake fluid. Was not made aware of this when purchasing package
Top quality after sales service with friendly and professional staff and a clean and welcoming environment.
David Ogden is brilliant. Understands issues from a customers perspective and is pragmatic in getting things resolved.
Always give time to explain any conserns or product knowledge questions
Was told on email that tyres needed changing and was asked if I wanted to do it but only due mid Dec. Same with brakes but no price given.
Would have scored 5 but was told could get lift to train station (no courtesy cars available) but noone available to take me
The problem here was not of Halliwell Jones' making. Their service was excellent. I was given a new loan car and kept fully informed of what was happening with my car.
Car picked up and delivered on time. David Ogden is a real asset. His knowledge and attention to detail is exceptional
competent and friendly interaction
Very friendly and helpful staff
The staff is so friendly they make you feel welcome and you are looked after very well
I waited for my car and was looked after for the duration of my stay.
Everything was very well organised
Car came back looking like brand new beautiful.
Efficient, kept informed throughout, great customer service & all issues addressed promptly & sorted. As good as it gets, very pleased
On entering, I am always greeted immediately and mostly by name, and made to feel that my visit matters. (On occasion my wife also enjoys the coffee offered).
My car checked, serviced and cleaned quickly and efficenitly
Always good and keep me imformed
Could not have been more helpful.
Work completed when promised
The work done was fine, however, the garage no longer does a collect service from home. I was given a lift into Southport but had to wait about 20 minutes for a driver.
Great service, great team. Service manager even made me a coffee and discussed the extra on my car, real attention to detail. Alex the sales manager was awesome as well!!
I had a 2pm appointment and was kept waiting for 20 minutes. Not very professional.
I asked about the current offers on 3 cars and was given the opportunity to drive all 3 for 24 hours. This was invaluable in making my decision. All the staff were very helpful, professional and helpful. The new car was delivered in a reasonable tim
not the dealers biggest curtomer but treated as one
In comparison to the poor service offered by a other BMW centre, halliwell jones were so much stronger on many levels
Great experience from Steve and a young man Garry took me through all the features of the car in detail Set up BMW connected etc Really good
All staff were polite and helpful
Excellent service from enquiry to delivery of vehicle
As I said the help and friendliness was second to none
Darran kept me informed throughout the whole process.When collected the new vehicle Darran went through absolutely everything to do with the car and was extremely curtious throughout the whole time.
All down to the salesman, his attitude was fantastic
Purchase was a pleasant experience with Hayley Hurrell (Southport) who made the whole procedure trouble free and painless. No pushy sales pitch - just plain old fashioned care and professionalism - perfect.
Sales executive was on his day off on the day of collection fair enough, I was promised a follow up call 3 days later still waiting 2 weeks later disappointing to say the least . I said I was not tech savvy Connected drive still not set up
Halliwell Jones always provide outstanding service
Darran is highly skilled and very professional. He is the best!
The sale of outlets BMW X3 went very smoothly and the car was presented in a beautiful, gleaming condition , we were made to feel special throughout
Whole process well managed and efficient
As above, very attentive sales without feeling pressured, great coffee too and lovely reception staff!Special thanks to Steve and Conor for their assistance, a pleasure to do business with.
Darren explained everything and kept us updated throughout the process
A smooth experience with personal attention throughout.
It was a great experience at Helliwell Jones Southport, and made buying a brand new car very easy. I would use this centre again. I will be taking my car to them for servicing even though I have a BMW centre 1 mile away from my home. very pleased.
Halliwell Jones
Southport
