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ABOUT HALLIWELL JONES SOUTHPORT

Welcome to Halliwell Jones Southport.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Out of warranty repair on EGR Cooler Vehicle Fault, not on recall but they understood the issue and risks.

Service

service was prompt

Service

The staff were polite and courteous but the error has returned.

Service

No problems.

Service

AS ABOVE - JUST HAPPY WITH BMW AND THE DEALERSHIP.....

Service

The service advisor Steve Hill was very professional he kept me updated all throughout the service. I also received a video showing the underside of the car from the technician Jake the car was returned to me washed and vacuumed. First class service.

Service

Great communication throughout

Service

I had been told the car would be ready for collection I had to wait 50 minutes after I arrived

Service

Everything done on time. All as promised.

Service

I had a booked appointment to change one tyre and I was kept waiting for 1 hour 45 minutes which I don't think is acceptable. Lloyd's BMW in Grange Over Sands managed to change all four wheels to winter tyres in less than 1 hour 15 minutes.

Service

Good & accurate diagnosis. Welcoming Staff and very nice coffee. A number of years ago I used an Approve Dealership in Liverpool. They managed to damage the brake servo,did not want to take any responsibility,charged me for the repair. Not use since.

Service

30 minute wait only to hand my keys to the 1 person on the service desk (which took 1 minute). The servicing process is built around the staff / systems and not the customers. Real improvements in the call from BMW to book me in but let down instore.

Service

Brought my car in for service and MOT , excellent service . Use of a loan car , collected same day car had been washed was all a good experience

Service

Good service

Service

I was kept updated on the service including seeing a progress video

Service

Excellent customer service and very pleasant and helpful service staff. Good feedback via video on the car.

Service

very helpful in all departments

Service

Great staff and service but more expensive than some other brands.

Service

Went to Southport for the cars service and was met by Steve Hill who was exceptional and very professional I was introduced to the technician Jamie and you could tell immediately that he cared for the car. The centre was most welcoming and friendly.

Service

I was kept waiting for 40 minutes before I was even seen, spent £450 on a service and not even the screen wash bottle was topped up.

Service

All staff were polite and friendly, as usual. The service was completed efficiently and relatively quickly - no issues.

Service

The service experience was first class. All work was carried out to a high standard. The car was returned in showroom condition. Well done BMW.

Service

I took my car in for MOT at 8.15am and went to pick it up at 5.15pm and it was still not ready. I finally got the car at 5.45pm. Why does it take so long ?

Service

The reception staff are always very friendly and keep customers updated if there are delays. I did not feel rushed with the service manager so overall the customer service received was excellent

Service

Because the valet Requested was not carried out I now have to book the car in again which is not convenient

Service

To add to previous comments, I was called by BMW to arrange my service, they quoted a price but then it turned out they had quoted incorrectly, which I only found out when collecting my vehicle.

Service

Couldn't of been an easier process

Service

I always receive great service from HJ and all staff are very professional.

Service

Completed quickly and extra work fitted in that day

Service

Good communication on Day 1 of service. Very poor communication on Day 2.

Service

Excellent

Service

On time

Service

Gearbox issue resolved

Service

Nothing to complain about

Service

Everyone is keen to be helpful in a sincere manner - the people there all go the extra mile.

Service

No explanation of the fault and why the EGR valve failed at such low mileage (20k)

Service

They kept fully informed of the situation were helpful and polite. You can't ask for more

Service

Pleasant and efficient

Service

Very pleased.

Sales

I asked about the current offers on 3 cars and was given the opportunity to drive all 3 for 24 hours. This was invaluable in making my decision. All the staff were very helpful, professional and helpful. The new car was delivered in a reasonable tim

Sales

not the dealers biggest curtomer but treated as one

Sales

In comparison to the poor service offered by a other BMW centre, halliwell jones were so much stronger on many levels

Sales

Great experience from Steve and a young man Garry took me through all the features of the car in detail Set up BMW connected etc Really good

Sales

All staff were polite and helpful

Sales

Excellent service from enquiry to delivery of vehicle

Sales

As I said the help and friendliness was second to none

Sales

Darran kept me informed throughout the whole process.When collected the new vehicle Darran went through absolutely everything to do with the car and was extremely curtious throughout the whole time.

Sales

All down to the salesman, his attitude was fantastic

Sales

Purchase was a pleasant experience with Hayley Hurrell (Southport) who made the whole procedure trouble free and painless. No pushy sales pitch - just plain old fashioned care and professionalism - perfect.