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ABOUT HALLIWELL JONES SOUTHPORT

Welcome to Halliwell Jones Southport.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly professional service...feel I'm in good hands...reassuring Covud procedures too

Service

Always very well looked after

Service

Totally satisfied

Service

As ever fantastic service and the Service department sorted out my next three year Service Plan

Service

They did what was required and the car was ready when they said it would be.

Service

Whilst going to a dealership is not always the cheapest I feel that the service and advice I'm given is fully trusted

Service

Efficient, polite, professional, friendly service

Service

Everything was explained when then contacted you of any potential issues that you would need to have sorted

Service

Good service that makes me feel a valued customer

Service

Kept me up to date with what was happening

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Excellent service

Service

Very happy with service experience, well organised covid protection. Also kept me advised as my car had to be kept overnight.

Service

Everyone helpful and friendly

Service

Our son works for BMW Southport and nothing is too much for them to look after us

Service

The representative, Abagail, was efficient and worked hard to resolve our issue. Her persistence resulted in the correct resolution to our battery problem.

Service

The work undertaken was what I had requested.

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Because I was pleased

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I was contacted throughout the process abd the video of the vehicle check was very informative.

Service

Exactly to plan, very pleasant people and very pleasing surroundings

Service

I am very satisified with the service I received from Halliwell Jones Southport from feeling Covid-19 safe upon walking into the centre, to how I was treated by the staff and the service and MOT given to the car was first class.

Service

Very polite and professional

Service

Halliwell Jones look after their customers, and Sam on reception is amazing looking after and keeping everyone safe while in the reception area.

Service

Fast and effective communication

Service

Everything ran smoothly and I was kept informed about when to expect to be able to collect my vehicle etc.

Service

I was sent a short video which showed the car from underneath making it a safe and easy way of seeing the car from the Mechanic's view.

Service

The staff was very helpful and completed the work with great efficiency.

Service

Very helpful and informative

Service

Polite, attractive and smart staff. Great communications, trustworthy and reliable. As always, BMW prove why they make and maintain cars to be driven and enjoyed. QUALITY

Service

Excellent customer service

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Done on time and at the stated price

Service

The whole experience was efficiently provided.

Service

Great technical advice and professional service

Service

Because I can't think of any problems.

Service

the service adviser kept me up to date

Service

Great communication

Service

I contacted you by phone to arrange my car service. I prefer to talk to someone rather than contact on-line. I like to speak to a person directly. I was very pleased with the overall experience.

Service

good quality service and friendly staff at the front desk

Service

Great dealership friendly staff and nothing too much trouble

Service

Very courteous and efficient service.

Service

Very efficient

Service

Quick and efficient in dealing with what was required.

Service

Easy to arrange. Easy to talk with. Excellent facilities to protect from Covid. Work done on schedule and vehicle thoroughly cleaned prior to return.

Service

Staff at HJ southport are fantastic, I've been taking my cars there for years.

Service

Car was back home in a few short hours cleaned and working great

Service

Good value.

Service

Halliwell Jones dealt with the issue with my car efficiently. I cannot fault the service I received. I felt at ease and was made to feel a valued customer throughout my dealing with them.

Service

Abigail looked after me straight away and helped ensure my waiting period for return met my wishes.

Service

Work done as requested and without fuss

Service

Excellent service and good price

Service

As above plus the Reception staff is lovely and so welcoming.

Service

Very friendly staff, and good health and safety for Covid.

Service

Friendly efficient staff who are well trained.

Service

very covid safe and excellent service

Service

Great staff

Service

Very helpful went through all options.

Service

Everything done professionally and I was treated courteously.

Service

Nice welcome when you arrive and punctual service.

Service

The staff are always polite, knowledgeable & keep you up to date on any work required . The showroom is fully accessible for my wheelchair.

Service

First class customer service by all the team I had dealings with

Service

Happy with the attention to detail

Service

I have used Williams BMW before, but found Southport much nicer and will now take my car to them.

Service

Simple process to book and complete service with MOT. Very friendly staff in service department and car was ready to be collected as arranged.

Service

Always kept up to date with your service info

Service

Abigail was extremely helpful & efficient.

Service

Never had any reason to complain about this dealership. Always pleasant and courteous, knowledgeable and willing to help

Service

Friendly & courteous staff. Help and understanding of problem.

Service

Consistently exceed expectations

Service

Sorted and explained the repair

Service

Friendly service personnel and welcoming reception. Timely updates and work completed as described. Courtesy car made available.

Service

I base this on my personal experience with Halliwell Jones, both at Warrington and Southport, for thirty years. This includes the purchase of cars and keeping appropriate maintenance updated.

Service

Friendly and efficient service. All on time as promised

Service

Friendly efficient staff and service

Service

First class

Service

Service manager most helpful

Service

Alround attention from my local dealer , nothing to much trouble when i visit.

Service

Charged twice but quickly sorted

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I was informed throughout what was happening with my vehicle, and informed when it would be ready.

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Everybody was very polite

Service

Have been a regular at Halliwell Jones for many years they're always professional and continue to do a great job on these difficult times

Service

Excellent customer service

Service

Friendly, helpful & professional. My car was sorted quickly & the problem was fully explained. When I collected my car it had been washed too, it was gleaming, so thank you HJ.

Service

great communication by the staff

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From booking to collection was perfect!

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See above

Service

Car dropped off car MOT and service, video sent no issues car picked up same day. BOOM jobs a gooden.

Service

See above

Service

Because what was promised was delivered in terms of service.

Service

Video information on condition of vehicle supplied, problem solved with full explanation given. Friendly, polite and very efficient service given.

Service

really good and great standards for covid prevention

Service

Excellent service from start to finish. Particularly liked the video clip of the car going through the health check.

Service

Felt with the service manger, can't remember his name but excellent service and explained the process and warranty procedures

Service

because it took so long to get a service in view of the pandemic my vehicle needed quite a lot doing to it so i was lent a courtesy car for two days to get the work completed. Your garage was looking at it from my perspective, and i did appreciate

Service

As I said before my experience was trouble free and informative.

Service

From drop off to collecting, the staff at Southport Halliwell Jones were friendly, helpful, polite and professional. The problem with my car was fixed in the time given and the car was also serviced and checked over all satisfactorily.

Service

Steve in the service department is spot on, helped me out before hours to grab some work bits from my car and kept me informed throughout the whole process.

Service

Couldn't fault the service

Service

Excellent experience especially considering these unprecedented times.

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Despite not being aware of booking they accommodated the booking

Service

Steve Hill was, as always, helpful and kept me up to date with progress.

Service

Problem solved efficiently and inspection identified early and potential issue with brake discs

Service

The contact to service department was very easy and staff were very polite and helpful - very different to Williams.

Service

Was kept up to date by Richie with delays obtaining parts fm Germany x

Service

Efficient and caring. Treated as one should be - like a VIP. Special mention to Richie - excellent

Service

The whole process was exceptional

Service

Very courteous service. Car ready on time and was really clean. Thanks!

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Free health check .. very good service

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All issues resolved quickly and without any difficulties. Helpful and friendly staff.

Service

Excellent service. The staff went above and beyond what you would expect, collecting my motability vehicle and returning it to me after servicing and MOT

Service

great service

Service

The staff at Halliwell Jones Southport are extremely helpful and friendly. The salesperson was knowledgeable and enthusiastic without being pushy, he put me completely at ease, very professional.

Sales

Despite Covid-19 restrictions, the purchase and delivery of my new car was straightforward. A minor issue was dealt with very swiftly

Sales

Given the circumstances with covid the showroom set up was brilliant and staff were taking all the necessary precautions. Despite not being able to collect the car in the usual manner it still felt special to pick up my new car!

Sales

Mr Steve Adams kept me updated with the progress of the car and was very helpful and friendly. The Covid precautions taken meant that the usual hand over with the car had to be limited but Steve assured me that I could contact him should I need to.

Sales

See above explanation, but also the sales executive (Max Bowden) was very helpful throughout the process and delivery of the vehicle. Other than home delivery, can't see what else could improve given the Covid restrictions

Sales

Halliwell Jones Southport made the buying process very easy and stress free even in these difficult times. Very professional and courteous staff. Thank you to Halliwell Jones BMW for all your help.

Sales

Halliwell Jones in Southport are the only place I would consider buying a car. It is more like a family than a business.

Sales

Again given the difficult circumstances of covid the service was there throughout. Additional queries we had re accessories and general questions were answered very promptly. Despite the order having been made Max became no less attentive.

Sales

I was given a delivery date and time for pick up. All queries were answered quickly in advance

Sales

Great

Sales

Hayley was very professional and helpful in choosing our car

Sales

I requested what I wanted and they were able to meet my request. Max in particular was very helpful despite spending days furloughed which is nobodies fault.