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Video of service received timely along with a follow up call explaining next steps.
Abbie was so helpful and kept us informed every step of the way.
looked after very well by your salesman Ian Harvey,even when I had some initial problems with the window on drivers door not closing properly-he collected car on 2 occasions and delivered it back
Friendly, professional & efficient service from everyone.
Excellent welcome and assistance from receptionist Abigail Sutton and also from the Salesman who loaned me a i3 for a test drive whilst my car was being serviced.
Everything done as asked
Very good service!
Did everything they could to make it as cheap as possible for my repairs as well as keeping me up to date with information throughout.
Very helpful and knowledgeable staff
Satisfied with standard and where staff are good
Car was returned after service washed and gleaming.
Kept me informed with what was wrong and found more issues I wasn't aware of and fixed them. Well done.
Always kept in the loop with the service with phone calls and was explained everything.
Southport service centre always helpful and put the customer first. Steve and Alistair very helpful and accommodating.
looked after us
Didn't have to wait around very efficient service
Good staff make the place friendly
Lovely surroundings to wait for the service in.
no problems encountered
Everything explained and carried out in good time
Carried out the agreed work as planned
made me feel welcome
Whole experience was first class.
efficient, knowledgeable. informative
Staff very very friendly and supportive and were able to resolve issues efficiently and with consideration
Always kept informed of the whole procedure from start to finish
HJ staff are all great to work with.
Booking in and being updated constantly through the day, especially using the video link showing the health of the car.
They where very quick and straight to the point thank you
Very organised and easy for the customer . Tom Carried out the service and contacted me to let me know how things were progressing . He showed he valued the customer and wanted the best for them .
Was very satisfied from start to collection
The staff at HJ are amazing and so friendly and accommodating and everything goes to plan with timescales and information
All round experience couldn't be faulted.
Fast and professional service
As above , lovely staff , very welcoming and pleasant , kept us in teas and coffees
Good job friendly staff. Even with the confusion of curtesy car they managed to find me one.
Good efficient service from knowledgeable staff.
Friendly efficient and informative
Service was very good and informative
Car now safe to drive
Completely satisfied with HJ Southport we have four BMW cars in the family they all visit this dealer due to the tremendous service experience they always provide, very friendly with a good atmosphere.
Everything went as scheduled.
Friendly and very efficient
So easy to access and use,
Service associate Steve was great. Listened to my issue and took the car back twice to try and find out the issue
Nick and the team in parts and jake in service did a fantastic job of applying the M Performance decals to my car.
Totally satisfied - good price, great service, great communication = a great customer experience ??
They did everything I asked
The staff at Southport are extremely helpful and always pleasant to deal with.
Staff first class . Car returned in tip top condition
I can not be more satisfied.
My car was due it's running in service which I booked in at short notice and was no problem at all.
Excellent customer service. Very professional and friendly service rep
I've always had excellent service which is one of the main reasons I stay with the brand
Everything was on time and work completed early
Safe entry upon arrival - COVID procedures in place. Immediate greeting at reception with offer of beverage. Quick, professional check in by courteous representative. Kept informed of service progress and received video of vehicle checks.
The service was, as usual, excellent. I thought my rating of five stars was appropriate as I could not think of anything negative to mention.
AS ALWAYS SERVICE EXPERIENCE EXCELLENT AT HJ SOUTHPORT
Customer service was spot on
excellent service on the car ,and excellent service from all staff at Halliwell Jones at Southport
In spite of the part needed being on back order so having to get a hire car, the service & communication from everyone at BMW was amazing
Can't fault it
It was exactly what it said on the tin.
Recall job done & car cleaned very good service
Easy to book in.welcoming friendly staff in a safe environment.
Abbey very good
Stephen Hill is excellent, he really is very helpful and experienced
The person I dealt with was very good and efficient. What I expect from BMW.
As stated above - very efficient. A problem with my key was sorted and the car was washed and (I believe) cleaned inside. The whole experience was reassuring and I felt you really cared for me as a customer.
Car had developed a fault and were able to accommodate me at short notice
Great service and receptionist very helpful
My car had a puncture, booked in that morning, informed me that it was a leaking valve. When I collected the car I was told that a new tyre was fitted and I wouldn't have to bare the cost as it was originally a leaking valve. Very honest, Thank you
Yes they were good
My car was repaired under warranty and I was provided with a courtesy car during the repairs. Also I was kept up do date on the progress of the repairs on a 2 day basis.
You provided a summary of the work completed"
Really friendly staff made it easy to part with my money
I was updated constantly about the car and when it would arrive. When I collected it, the handover experience was amazing - a very special reveal and detailed help with the features of the car. Thank you to Darran and Matthew.
Due to my comments above. Excellent, genuine, warm, polite professional staff who went that extra mile to make my experience a happy memorable one.
Good communication from Motability
I have purchased many vehicles over many decades and many of them have been good experiences, but none better than my experience dealing with BMW for the first time. The Personel and product have been faultless and I firmly believe that I am now a BM
The staff at the BMW Dealership, in particular, Conor, Darran and the lady at reception, were friendly, knowledgeable and efficient.
Patient and knowledgeable sales people, didn't push at all
very good staff
They did exactly what they would do,and the time schedule was achieved.
No problem in doing deal - salesman was excellent
Nice customer service, pleasant people.
I was kept fully informed of the progress of the purchase of my new car and found the sales representative polite, friendly and informative.
everything went smoothly, my old car was brought back in very good condition, and i knew my new car would be spot on. I have to compliment Steve the Motability salesman for his expertise and efficiency, as well as his friendliness
Good airey clean show room with very attentative personnel