Very efficient and knowledgeable staff.
Kept me in touch with how things were going and delivered the car back to my home.
Customer satisfaction was assured at all times and made to feel I was highly valued as a real customer and not just a number
The service I recieved was second to none. I was kept informed at all times of the progression of the work being carried out.
Very good, friendly and personal service even more so during lockdown.
Good service, very professional
I was made to feel that I, as a customer, was highly valued.
Steve kept me informed throughout the day.
As usual excellent customer service
My car picked from my house and delivered back after the service,
Every thing well organised
The issue with my car was completely resolved and my faith and confidence was restored in my car and BMW, thank you.
Job on vehicle completed on time and vehicle was ready for on time collection
When you have experienced a visit to Halliwell Jones Southport you would understand why they receive the high service rating, the staff don't have to try and work at being pleasant, efficient, knowledgeable and helpful, it comes naturally.
Nothing to complain about.
Staff are helpful and friendly
Top quality assistance and service. The paint repair on my vehicle was perfect.
I had a service done, it was done so satisfied
Very efficient during covid-19 times
Southport is an exceptional service centre and well worth the visit I've had a number of services carried out and they are always very professional in the approach. A special mention for Steve Hill,Liam the technician and aftersales manager David.
Halliwells Southport, is a great experience, even during these tough times service levels are very high, Stephen Hill is just great. I am totally satisfied.
Prompt service. Friendly competent staff.
I'm a Motability customer , Stephen Adams (Excellent customer service).
Very pleased that they now collect the vehicle and like the health check they give it
The staff were very friendly and helpful and explained everything in detail.
Friendly staff and efficient service
Everything was completed as promised and I was kept informed throughout
Always a first class, courteous service from Halliwell Jones. Nice people to deal with.
super nice quick and service manager (david) at Southport just could not do enough for you 10 out of 10
Service or repair the technicians always do a first class job plus my vehicle is always valeted
Simply because I needed this urgently carried out, the service department were taking booking for 2 weeks away and they fitted me in, fantastic service.
What had to be completed on my car was carried out without to much bother and I was kept informed during what actions were taking place
Great team, professional and courteous.
Just a relaxing experience no worries all runs very smoothly
Speedy service, efficient and pleasant staff
The service department carried out a extensive check on my car to resolve a steering knock which appears to have been solved at this time.I cant praise the service department enough,not just for this visit but previous visits I have made.
Everyone was efficient and dealt with what I required. There was one or two issues with my mot and they were sorted out promptly. No problems with timing in collecting it on the same day which was what I required so I could also carry on with my plan
They always look after me and get the job done however big or small in a friendly manner!
The service provided by Halliwell Jones is excellent.
You do what you say you will undertake.
My car went in on a recall and the mechanic found a tyre, not deflated but with a puncture when the nail was removed. They replaced the tyre; if this had not been spotted the deflation would no doubt have occurred when I was on a motorway somewhere.
Service took too long. Service book not stamped. Then, service book stamped erroneously with MINI stamp. Front brakes still binding, badly.
Excellent service as always. Kept me fully informed throughout the service and during the subsequent work. I am completely confident that all work carried out is to a high standard.
Really friendly and honest service and Very welcoming and accommodating
Max B was very helpful & clear with all info', which made it easy for us to choose the right car
They understood what we wanted
We've been shielding since the beginning of lockdown with few visits out of our home. The garage felt safe and well organised.
Halliwell Jones
Southport
