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ABOUT HALLIWELL JONES SOUTHPORT

Welcome to Halliwell Jones Southport.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Video of service received timely along with a follow up call explaining next steps.

Service

Good job

Service

Abbie was so helpful and kept us informed every step of the way.

Service

looked after very well by your salesman Ian Harvey,even when I had some initial problems with the window on drivers door not closing properly-he collected car on 2 occasions and delivered it back

Service

Friendly, professional & efficient service from everyone.

Service

Excellent welcome and assistance from receptionist Abigail Sutton and also from the Salesman who loaned me a i3 for a test drive whilst my car was being serviced.

Service

Everything done as asked

Service

Very good service!

Service

Did everything they could to make it as cheap as possible for my repairs as well as keeping me up to date with information throughout.

Service

Very helpful and knowledgeable staff

Service

Satisfied with standard and where staff are good

Service

Car was returned after service washed and gleaming.

Service

Kept me informed with what was wrong and found more issues I wasn't aware of and fixed them. Well done.

Service

Excellent experience

Service

Always kept in the loop with the service with phone calls and was explained everything.

Service

All good

Service

Southport service centre always helpful and put the customer first. Steve and Alistair very helpful and accommodating.

Service

looked after us

Service

Didn't have to wait around very efficient service

Service

Good staff make the place friendly

Service

Lovely surroundings to wait for the service in.

Service

no problems encountered

Service

Everything explained and carried out in good time

Service

Carried out the agreed work as planned

Service

made me feel welcome

Service

Whole experience was first class.

Service

efficient, knowledgeable. informative

Service

Staff very very friendly and supportive and were able to resolve issues efficiently and with consideration

Service

Always kept informed of the whole procedure from start to finish

Service

HJ staff are all great to work with.

Service

Booking in and being updated constantly through the day, especially using the video link showing the health of the car.

Service

They where very quick and straight to the point thank you

Service

Very organised and easy for the customer . Tom Carried out the service and contacted me to let me know how things were progressing . He showed he valued the customer and wanted the best for them .

Service

Was very satisfied from start to collection

Service

The staff at HJ are amazing and so friendly and accommodating and everything goes to plan with timescales and information

Service

All round experience couldn't be faulted.

Service

Fast and professional service

Service

As above , lovely staff , very welcoming and pleasant , kept us in teas and coffees

Service

Good job friendly staff. Even with the confusion of curtesy car they managed to find me one.

Service

Good efficient service from knowledgeable staff.

Service

Friendly efficient and informative

Service

Service was very good and informative

Service

Car now safe to drive

Service

Completely satisfied with HJ Southport we have four BMW cars in the family they all visit this dealer due to the tremendous service experience they always provide, very friendly with a good atmosphere.

Service

Everything went as scheduled.

Service

Excellent

Service

Friendly and very efficient

Service

So easy to access and use,

Service

Service associate Steve was great. Listened to my issue and took the car back twice to try and find out the issue

Service

Nick and the team in parts and jake in service did a fantastic job of applying the M Performance decals to my car.

Service

Totally satisfied - good price, great service, great communication = a great customer experience ??

Service

Great service

Service

They did everything I asked

Service

The staff at Southport are extremely helpful and always pleasant to deal with.

Service

Staff first class . Car returned in tip top condition

Service

I can not be more satisfied.

Service

My car was due it's running in service which I booked in at short notice and was no problem at all.

Service

Excellent customer service. Very professional and friendly service rep

Service

I've always had excellent service which is one of the main reasons I stay with the brand

Service

Everything was on time and work completed early

Service

Safe entry upon arrival - COVID procedures in place. Immediate greeting at reception with offer of beverage. Quick, professional check in by courteous representative. Kept informed of service progress and received video of vehicle checks.

Service

The service was, as usual, excellent. I thought my rating of five stars was appropriate as I could not think of anything negative to mention.

Service

AS ALWAYS SERVICE EXPERIENCE EXCELLENT AT HJ SOUTHPORT

Service

No delays

Service

Extremely satisfied

Service

Customer service was spot on

Service

excellent service on the car ,and excellent service from all staff at Halliwell Jones at Southport

Service

In spite of the part needed being on back order so having to get a hire car, the service & communication from everyone at BMW was amazing

Service

Can't fault it

Service

Great service

Service

It was exactly what it said on the tin.

Service

Recall job done & car cleaned very good service

Service

Easy to book in.welcoming friendly staff in a safe environment.

Service

Abbey very good

Service

Stephen Hill is excellent, he really is very helpful and experienced

Service

The person I dealt with was very good and efficient. What I expect from BMW.

Service

As stated above - very efficient. A problem with my key was sorted and the car was washed and (I believe) cleaned inside. The whole experience was reassuring and I felt you really cared for me as a customer.

Service

Car had developed a fault and were able to accommodate me at short notice

Service

Great service and receptionist very helpful

Service

My car had a puncture, booked in that morning, informed me that it was a leaking valve. When I collected the car I was told that a new tyre was fitted and I wouldn't have to bare the cost as it was originally a leaking valve. Very honest, Thank you

Service

Yes they were good

Service

My car was repaired under warranty and I was provided with a courtesy car during the repairs. Also I was kept up do date on the progress of the repairs on a 2 day basis.

Service

You provided a summary of the work completed"

Service

Really friendly staff made it easy to part with my money

Service

I was updated constantly about the car and when it would arrive. When I collected it, the handover experience was amazing - a very special reveal and detailed help with the features of the car. Thank you to Darran and Matthew.

Sales

Due to my comments above. Excellent, genuine, warm, polite professional staff who went that extra mile to make my experience a happy memorable one.

Sales

Excellent service

Sales

Good communication from Motability

Sales

I have purchased many vehicles over many decades and many of them have been good experiences, but none better than my experience dealing with BMW for the first time. The Personel and product have been faultless and I firmly believe that I am now a BM

Sales

The staff at the BMW Dealership, in particular, Conor, Darran and the lady at reception, were friendly, knowledgeable and efficient.

Sales

Efficiency

Sales

Patient and knowledgeable sales people, didn't push at all

Sales

very good staff

Sales

They did exactly what they would do,and the time schedule was achieved.

Sales

No problem in doing deal - salesman was excellent

Sales

Nice customer service, pleasant people.

Sales

I was kept fully informed of the progress of the purchase of my new car and found the sales representative polite, friendly and informative.

Sales

everything went smoothly, my old car was brought back in very good condition, and i knew my new car would be spot on. I have to compliment Steve the Motability salesman for his expertise and efficiency, as well as his friendliness

Sales

Good airey clean show room with very attentative personnel