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Friendly professional service...feel I'm in good hands...reassuring Covud procedures too
Always very well looked after
As ever fantastic service and the Service department sorted out my next three year Service Plan
They did what was required and the car was ready when they said it would be.
Whilst going to a dealership is not always the cheapest I feel that the service and advice I'm given is fully trusted
Efficient, polite, professional, friendly service
Everything was explained when then contacted you of any potential issues that you would need to have sorted
Good service that makes me feel a valued customer
Kept me up to date with what was happening
Very happy with service experience, well organised covid protection. Also kept me advised as my car had to be kept overnight.
Everyone helpful and friendly
Our son works for BMW Southport and nothing is too much for them to look after us
The representative, Abagail, was efficient and worked hard to resolve our issue. Her persistence resulted in the correct resolution to our battery problem.
The work undertaken was what I had requested.
Because I was pleased
I was contacted throughout the process abd the video of the vehicle check was very informative.
Exactly to plan, very pleasant people and very pleasing surroundings
I am very satisified with the service I received from Halliwell Jones Southport from feeling Covid-19 safe upon walking into the centre, to how I was treated by the staff and the service and MOT given to the car was first class.
Very polite and professional
Halliwell Jones look after their customers, and Sam on reception is amazing looking after and keeping everyone safe while in the reception area.
Fast and effective communication
Everything ran smoothly and I was kept informed about when to expect to be able to collect my vehicle etc.
I was sent a short video which showed the car from underneath making it a safe and easy way of seeing the car from the Mechanic's view.
The staff was very helpful and completed the work with great efficiency.
Very helpful and informative
Polite, attractive and smart staff. Great communications, trustworthy and reliable. As always, BMW prove why they make and maintain cars to be driven and enjoyed. QUALITY
Excellent customer service
Done on time and at the stated price
The whole experience was efficiently provided.
Great technical advice and professional service
Because I can't think of any problems.
the service adviser kept me up to date
I contacted you by phone to arrange my car service. I prefer to talk to someone rather than contact on-line. I like to speak to a person directly. I was very pleased with the overall experience.
good quality service and friendly staff at the front desk
Great dealership friendly staff and nothing too much trouble
Very courteous and efficient service.
Quick and efficient in dealing with what was required.
Easy to arrange. Easy to talk with. Excellent facilities to protect from Covid. Work done on schedule and vehicle thoroughly cleaned prior to return.
Staff at HJ southport are fantastic, I've been taking my cars there for years.
Car was back home in a few short hours cleaned and working great
Halliwell Jones dealt with the issue with my car efficiently. I cannot fault the service I received. I felt at ease and was made to feel a valued customer throughout my dealing with them.
Abigail looked after me straight away and helped ensure my waiting period for return met my wishes.
Work done as requested and without fuss
Excellent service and good price
As above plus the Reception staff is lovely and so welcoming.
Very friendly staff, and good health and safety for Covid.
Friendly efficient staff who are well trained.
very covid safe and excellent service
Very helpful went through all options.
Everything done professionally and I was treated courteously.
Nice welcome when you arrive and punctual service.
The staff are always polite, knowledgeable & keep you up to date on any work required . The showroom is fully accessible for my wheelchair.
First class customer service by all the team I had dealings with
Happy with the attention to detail
I have used Williams BMW before, but found Southport much nicer and will now take my car to them.
Simple process to book and complete service with MOT. Very friendly staff in service department and car was ready to be collected as arranged.
Always kept up to date with your service info
Abigail was extremely helpful & efficient.
Never had any reason to complain about this dealership. Always pleasant and courteous, knowledgeable and willing to help
Friendly & courteous staff. Help and understanding of problem.
Consistently exceed expectations
Sorted and explained the repair
Friendly service personnel and welcoming reception. Timely updates and work completed as described. Courtesy car made available.
I base this on my personal experience with Halliwell Jones, both at Warrington and Southport, for thirty years. This includes the purchase of cars and keeping appropriate maintenance updated.
Friendly and efficient service. All on time as promised
Friendly efficient staff and service
Service manager most helpful
Alround attention from my local dealer , nothing to much trouble when i visit.
Charged twice but quickly sorted
I was informed throughout what was happening with my vehicle, and informed when it would be ready.
Everybody was very polite
Have been a regular at Halliwell Jones for many years they're always professional and continue to do a great job on these difficult times
Excellent customer service
Friendly, helpful & professional. My car was sorted quickly & the problem was fully explained. When I collected my car it had been washed too, it was gleaming, so thank you HJ.
great communication by the staff
From booking to collection was perfect!
Car dropped off car MOT and service, video sent no issues car picked up same day. BOOM jobs a gooden.
Because what was promised was delivered in terms of service.
Video information on condition of vehicle supplied, problem solved with full explanation given. Friendly, polite and very efficient service given.
really good and great standards for covid prevention
Excellent service from start to finish. Particularly liked the video clip of the car going through the health check.
Felt with the service manger, can't remember his name but excellent service and explained the process and warranty procedures
because it took so long to get a service in view of the pandemic my vehicle needed quite a lot doing to it so i was lent a courtesy car for two days to get the work completed. Your garage was looking at it from my perspective, and i did appreciate
As I said before my experience was trouble free and informative.
From drop off to collecting, the staff at Southport Halliwell Jones were friendly, helpful, polite and professional. The problem with my car was fixed in the time given and the car was also serviced and checked over all satisfactorily.
Steve in the service department is spot on, helped me out before hours to grab some work bits from my car and kept me informed throughout the whole process.
Couldn't fault the service
Excellent experience especially considering these unprecedented times.
Despite not being aware of booking they accommodated the booking
Steve Hill was, as always, helpful and kept me up to date with progress.
Problem solved efficiently and inspection identified early and potential issue with brake discs
The contact to service department was very easy and staff were very polite and helpful - very different to Williams.
Was kept up to date by Richie with delays obtaining parts fm Germany x
Efficient and caring. Treated as one should be - like a VIP. Special mention to Richie - excellent
The whole process was exceptional
Very courteous service. Car ready on time and was really clean. Thanks!
Free health check .. very good service
All issues resolved quickly and without any difficulties. Helpful and friendly staff.
Excellent service. The staff went above and beyond what you would expect, collecting my motability vehicle and returning it to me after servicing and MOT
The staff at Halliwell Jones Southport are extremely helpful and friendly. The salesperson was knowledgeable and enthusiastic without being pushy, he put me completely at ease, very professional.
Despite Covid-19 restrictions, the purchase and delivery of my new car was straightforward. A minor issue was dealt with very swiftly
Given the circumstances with covid the showroom set up was brilliant and staff were taking all the necessary precautions. Despite not being able to collect the car in the usual manner it still felt special to pick up my new car!
Mr Steve Adams kept me updated with the progress of the car and was very helpful and friendly. The Covid precautions taken meant that the usual hand over with the car had to be limited but Steve assured me that I could contact him should I need to.
See above explanation, but also the sales executive (Max Bowden) was very helpful throughout the process and delivery of the vehicle. Other than home delivery, can't see what else could improve given the Covid restrictions
Halliwell Jones Southport made the buying process very easy and stress free even in these difficult times. Very professional and courteous staff. Thank you to Halliwell Jones BMW for all your help.
Halliwell Jones in Southport are the only place I would consider buying a car. It is more like a family than a business.
Again given the difficult circumstances of covid the service was there throughout. Additional queries we had re accessories and general questions were answered very promptly. Despite the order having been made Max became no less attentive.
I was given a delivery date and time for pick up. All queries were answered quickly in advance
Hayley was very professional and helpful in choosing our car
I requested what I wanted and they were able to meet my request. Max in particular was very helpful despite spending days furloughed which is nobodies fault.