Loading...

ABOUT HALLIWELL JONES SOUTHPORT

Welcome to Halliwell Jones Southport.

Latest News & Events

Show me

0 items found Done

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As I've said took a service package out but have to pay for brake fluid. Was not made aware of this when purchasing package

Service

Top quality after sales service with friendly and professional staff and a clean and welcoming environment.

Service

Treated well throughout

Service

David Ogden is brilliant. Understands issues from a customers perspective and is pragmatic in getting things resolved.

Service

Always give time to explain any conserns or product knowledge questions

Service

Was told on email that tyres needed changing and was asked if I wanted to do it but only due mid Dec. Same with brakes but no price given.

Service

Would have scored 5 but was told could get lift to train station (no courtesy cars available) but noone available to take me

Service

The problem here was not of Halliwell Jones' making. Their service was excellent. I was given a new loan car and kept fully informed of what was happening with my car.

Service

Car picked up and delivered on time. David Ogden is a real asset. His knowledge and attention to detail is exceptional

Service

competent and friendly interaction

Service

Very friendly and helpful staff

Service

The staff is so friendly they make you feel welcome and you are looked after very well

Service

Everything was very well organised

Service

Efficient, kept informed throughout, great customer service & all issues addressed promptly & sorted. As good as it gets, very pleased

Service

Car came back looking like brand new beautiful.

Service

I waited for my car and was looked after for the duration of my stay.

Service

On entering, I am always greeted immediately and mostly by name, and made to feel that my visit matters. (On occasion my wife also enjoys the coffee offered).

Service

My car checked, serviced and cleaned quickly and efficenitly

Service

Always good and keep me imformed

Service

Work completed when promised

Service

Could not have been more helpful.

Service

The work done was fine, however, the garage no longer does a collect service from home. I was given a lift into Southport but had to wait about 20 minutes for a driver.

Service

Great service, great team. Service manager even made me a coffee and discussed the extra on my car, real attention to detail. Alex the sales manager was awesome as well!!

Service

I had a 2pm appointment and was kept waiting for 20 minutes. Not very professional.

Service

They collected the car and returned it with necessary information

Service

I am very happy with my recent visit to Halliwell Jones and I am always impressed with the friendly and efficient service they provide, from reception to the service team and the fantastic video provided. Kevin was especially helpful.

Service

I had better customer service from the previous visit. Was informed during the day.

Service

My vehicle was in for recall and the service team replaced all relevant parts without undue delay vehicle was returned to me with a full valet .

Service

Did what they said

Service

Connor was so helpful. He found us the perfect car which we love and just went above and beyond.

Service

They kept me fully informed of what they were doing, plus showroom staff couldn't do enough for me.

Service

Work was completed on time and good feedback given about car.

Service

Have you met Steve? Compliments to Sam too.

Service

Everything was as expected. Service carried out as requested and completed at the time we had requested.

Service

Work to be carried out was explained by video which was really well explained.

Service

The service staff kept me informed and explained the procedures that required carrying out on the vehicle

Service

All work carried out well

Service

Service manager applied discount towards my last service after I had multiple issues with fitted EGR (recall).

Service

Nothing is too much trouble

Service

Very efficient

Service

Very satisfied fantastic service from Amy

Service

100% satisfied top service

Service

Lack of communication, have had warning come up on my dashboard one day after paying for a service!

Service

Kept informed of all aspects of the service. The video was particularly informative.

Service

The service department shut at 5.30, it use to be open later allowing time to finish work and being able to pick my vehicle up later. Now I need to finish early to get to the garage.

Service

Very satisfied with the service but disappointed that the collection service has been discontinued

Service

There were some minor issues with the car, the staff all went 'above and beyond' to sort the issues and have the car back in perfect form.

Service

Every thing was excellent and well explained

Service

Friendly and efficient staff, no problems in all my dealings with them.

Service

Waiting time was far in excess of what I was told

Service

When booking the service told that it would take two hours. On the day, car taken in at 10.00 am, only available for collection at 4.00pm. Better to give a longer timescale at outset then if it's less all the better.

Service

I would have given completely satisfied if I hadn't had to contact you for a status

Service

Warranty problem resolved

Service

Easy to deal with, responsive and polite

Service

Because they have always done what has been asked of them and the men in service dept are polite and helpful and Sam in reception is always lovely.

Service

They take care with the things I point out and find the fault and fix it!

Service

Everything went as planned not much waiting around for the paperwork to be completed and a courtesy car ready for me to use.

Service

Halliwell Jones always provide outstanding service

Sales

Darran is highly skilled and very professional. He is the best!

Sales

The sale of outlets BMW X3 went very smoothly and the car was presented in a beautiful, gleaming condition , we were made to feel special throughout

Sales

Very happy

Sales

Darren explained everything and kept us updated throughout the process

Sales

As above, very attentive sales without feeling pressured, great coffee too and lovely reception staff!Special thanks to Steve and Conor for their assistance, a pleasure to do business with.

Sales

Whole process well managed and efficient

Sales

A smooth experience with personal attention throughout.

Sales

It was a great experience at Helliwell Jones Southport, and made buying a brand new car very easy. I would use this centre again. I will be taking my car to them for servicing even though I have a BMW centre 1 mile away from my home. very pleased.

Sales

excelent care

Sales

Unfortunately the finance deal did not match the offer. And when I queried this , sales manger answer was the deal is done??? . This very nearly cost BMW the sale. but after threat of cancelation they did look at the figures saving me £2000

Sales

Great service with personable sales representatives who were very knowledgeable. The only reason I did not give 5 stars is because I would have liked to have been kept more informed of the progress and delivery date of my new car.

Sales

Great service, I live 250 miles from this Dealership and they made it easy for me to transact.

Sales

No problems and no hassle

Sales

Always put the customer first

Sales

It is a total pleasure to buy a car from Halliwell Jones. Darran was brilliant! They cannot do anything better!

Sales

they understood my needs and delivered a car that suited me

Sales

Very satisfied !

Sales

Courteous, informative, friendly, not too pushy

Sales

Motability (Stephen Adams)..