OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
136 ratings and 77 comments received in the last 90 days.
07 July 2025
I knew I wanted the BMW 1 Series, and so they talked through all of the various options, including optional equipment. The test drive experience was enjoyable, and staff were able to answer all of my questions. I was kept informed throughout.
07 July 2025
Everyone was welcoming and helpful
04 July 2025
Finlay was very good and thorough
03 July 2025
Friendly staff and very professional
02 July 2025
Max was very professional and friendly and kept me informed at all stages.
19 June 2025
Great service
10 June 2025
Excellent
31 May 2025
Smooth process
25 May 2025
Even with the building work going on, members of staff were very attentive, I was introduced and welcomed by everyone I came across. Even living over 50 miles from the dealership I was offered video calls as aftercare if I had any questions.
12 July 2025
Very satisfying experience, Jamie the service guy was very helpful . Thank you
11 July 2025
Very satisfied
10 July 2025
My dashboard car settings had all gone and had to be reset. Not all are remembered. The technician reset from my phone but did not get them all back. I had askedif thekeys come be made thesame as the one i use but they both seemedto be blanked.
10 July 2025
Excellent service
10 July 2025
Issue resolved and excellent customer service provided.
09 July 2025
Did everything required
09 July 2025
Mariana was very helpful and friendly
08 July 2025
Everything perfect.
08 July 2025
Service advisor was lovely, she kept us upto date about car and could not do enough. Brilliant service from start to finish
07 July 2025
Excellent service generally, staff are first class.
09 July 2025
It was excellent, people couldn't do enough to help