OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

268 ratings and 151 comments received in the last 90 days.

19 April 2025

Max Bowden is a great sales person. Very knowledgable and had all the information needed which resulted in the X5 purchase

17 April 2025

Great support from Hayley during the purchasing, pre delivery and vehicle acceptance process.

16 April 2025

Dafydd was very helpful, offering test drives and making sure all the relevant paperwork was complete for a smooth handover on collection day

14 April 2025

I was made very welcome at Halliwell Jones. Max Bowden was always very friendly and happy to answer any questions I had about the car.

08 April 2025

I've been very satisfied with the process from walking in to make the enquiry to picking up my car, Max was vey helpful and always on hand to answer any questions, he even helped me with my private registration after I picked up my car.

04 April 2025

Felt that everything was in safe hands and would be taken care of. Although refurbishment work was occurring at the time the showroom was still operating in a smart, clean, professional way by all the staff causing as little inconvenience as possible

03 April 2025

Hassle free pleasant experience

03 April 2025

Steve was superb from start to finish. Very helpful and supportive.

02 April 2025

The staff have always been friendly and have gone out of their way to be helpful. Both Matthew Hall and Steve Adams make sure that we always get a good deal.

01 April 2025

All worked well on collection even though Southport Halliwell Jones was going through a full refurb. Just need to boost internet/wifi coverage which wasn't ideal when signing docs online.

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20 April 2025

All a warm welcome. Coffee and friendly chat

19 April 2025

Very satisfied, the care and attention from the staff was without a doubt fantastic.

18 April 2025

All of my requests were dealt with efficiently

17 April 2025

Couldn't be better

16 April 2025

Very good, the £100 voucher was good although living quite rural it was a logistical nightmare getting the car in and picking up. I would have rathered a courtesy car than the voucher if im honest. But service was fantastic nonetheless

16 April 2025

Excellent curteous service from the receptionist to the professional and helpful approach of the service manager and the video and detailed description of the state of my vehicle from the vehicle engineer.

15 April 2025

We were tild, despite telling the service people that another apporoved bmw service provider had already identified and confirmed the problem, that Halliwell Jones would charge us £150 to diagnose the problem as well as drastically overcharging us.

14 April 2025

Really good people worked at HJ BMW Southport, very happy with the service advisory which has improved vehicle handling.

13 April 2025

Communication

13 April 2025

Since buying the car from H-J, I can't remember any poor experiences

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